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msi ugh

Discussion in 'BlackHat Lounge' started by proxygo, Apr 17, 2013.

  1. proxygo

    proxygo Jr. VIP Jr. VIP Premium Member

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    so after having my gtx 570 twin frozr 3 11 months
    the hmdi port stopped working, so from England i sent
    it back to msi Holland for a replacement , 20 pounds postage

    the card i sent them was mark free scratch free 100% perfect condition
    what i got back was a scratched up re-furbished card you could tell
    had had a lot of use, the steal fan plates where all scratched.

    and when i installed the card back into
    my gaming machine - the card was dead - the dirty replacement
    sent to replace my clean un marked card replaced with a scratched up
    used refurbished card was dead.

    its 1 thing to send out a re conditioned card that's dirty , but another
    to send a replacement that's dead that doesn't work, sloppy work
    from msi. no way im paying another 20 pounds to send there
    replacement dead product back .
     
    Last edited: Apr 17, 2013
  2. srb888

    srb888 Elite Member

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    Sue the company :)
     
  3. LakeForest

    LakeForest Supreme Member

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    I'm sure we all know this, but Newegg has probably the best RMA procedure in the world. Give them a go next time buying hardware?

    I hope someone ends up being able to compete with Newegg, or else they're going to turn more into Amazon than they already have
     
  4. Zapdos

    Zapdos Power Member

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    Newegg is USA/Canada only.
     
    • Thanks Thanks x 1
  5. proxygo

    proxygo Jr. VIP Jr. VIP Premium Member

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    im not letting this go not by a long shot i payed 240 pounds for this last may
    replaced my card that was clean / just a faulty hdmi port

    with a re furbished dead+scratched card of the same.
    yeh im not impressed
     
    Last edited: Apr 17, 2013
  6. Grinch

    Grinch Regular Member

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    Better wright them a well worded angry letter.
     
  7. zerofoxtrot

    zerofoxtrot Senior Member

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    Consider buying from EVGA next time, they're way better than MSI.
     
  8. DownTheRabbitHole

    DownTheRabbitHole BANNED BANNED

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    Go with EVGA next time.
     
  9. proxygo

    proxygo Jr. VIP Jr. VIP Premium Member

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    i emailed them and thanked them for the scratched dead
    card they mailed me, and i will not pay another 20 pounds
    to send this piece of junk back, i like msi products but this
    sucks

    but the fact the re furbished replacement is dead shows
    they didnt test it
     
  10. DownTheRabbitHole

    DownTheRabbitHole BANNED BANNED

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    Thought stealer!
     
  11. Panther28

    Panther28 Elite Member

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    Damn!, thats a total let down. They should really be paying for the return this time,
     
  12. nipunn12

    nipunn12 Regular Member

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    Contact me if you want a new GTX 660 OC Twin Frozr III by MSI :p