1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Moneybookers account got locked for outgoing transactions

Discussion in 'Business & Tax Advice' started by dheer, Apr 6, 2010.

  1. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    I'm with them from past 2+ years and no problem at all but today I got a payment from one of the top freelancing site and when I tried to withdraw funds.. bam my account got locked for outgoing transaction.

    they asked for few docs I already uploaded them 2 hours before. What next? will they open it again?
     
  2. iwinyay1

    iwinyay1 Newbie

    Joined:
    Jan 28, 2010
    Messages:
    47
    Likes Received:
    2
    You'll need to wait or give them a phone call.
     
    • Thanks Thanks x 1
  3. tami6699

    tami6699 Regular Member

    Joined:
    Oct 8, 2009
    Messages:
    446
    Likes Received:
    729
    Only wait maximum 24hours or call them.

    Moneybookers is much more easier than PayPal in this case.
     
    • Thanks Thanks x 1
  4. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    thx guys for your posts I ll be ya waiting for next 24 hours and if I didn't get any reply I ll call them up. kinda a bit upset as the amount is over 2K :(
     
    Last edited: Apr 6, 2010
  5. freefox

    freefox Junior Member

    Joined:
    Aug 27, 2009
    Messages:
    151
    Likes Received:
    19
    did you send them necessary docs? then wait it will went fine if its all ok
     
  6. tami6699

    tami6699 Regular Member

    Joined:
    Oct 8, 2009
    Messages:
    446
    Likes Received:
    729
    If its your first high amount transfer, its only a secure for moneybookers.

    If the amount is correct and you send the necessary documents to them, there is normaly no problem with moneybookers.
     
  7. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    to tami6699 no it is not my first big amount as I told I'm with them for more than 2+ years and never got any problem. I have already verified my home and bank address. Yes this time I got a 50$ payment from a client which seems to be suspicious to me. so may be this is the reason. but man why they stuck all of my money :(
     
  8. brookshire

    brookshire Junior Member

    Joined:
    Sep 16, 2008
    Messages:
    117
    Likes Received:
    17
    Yeah, I think you're good.. just wait for the to review the documents and release the funds.
     
    • Thanks Thanks x 1
  9. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    Still no luck. Called them up twice and they are saying to wait for 48 hours. :( I am just worried abt the money I have there..
     
  10. hotcheats

    hotcheats Regular Member

    Joined:
    Dec 2, 2008
    Messages:
    328
    Likes Received:
    74
    Location:
    EU
    So you wanted to withdraw about 2K if understand correctly? Well, this might be the cause, withdrawing suddenly that amount of money especially if you haven't done it before (not that amount) might be suspicious... Those virtual banks like PP and Moneybookers can be used by crooks to launder their dirty money, and these companies are obliged to prevent this so that's why things like that happen all the time to PP/Monebookers users etc..

    IMO you shouldn't worry, you haven't done anything illegal, just wait for them and don't let them forget about you.
     
  11. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    ^^ as I told it is not the first time I'm withdrawing that much amount. I'm with them for more than 2 years and never got any problem once I verified all shit.. now I doubt a payment of $50 I got from a guy may be he has hacked someones moneybookers and paid me that amount. this is why my account got locked.

    the other money is came from a reputed freelancer site so I don't think they have any rights to lock all my money.
     
  12. zverr

    zverr Regular Member

    Joined:
    Nov 11, 2009
    Messages:
    412
    Likes Received:
    125
    If really that 50$ payment came from hacked account probably the real owner of the money complained about it and asked for a chargeback. Did they ask you where did the money came from ? They probably will refund these 50$ and unlock your account. Explain them that you are a freelancer and you use moneybookers as your payment method. You won't have any problems.
     
  13. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    ^^ please carefully read what I said above.. I didn't yet got any reply from them. It is almost 36 hours since I send them all the identity proofs they asked. I called them twice and they said that security dept will revert back within next 48 hours.
     
  14. tabish8612

    tabish8612 Power Member

    Joined:
    Sep 13, 2009
    Messages:
    504
    Likes Received:
    109
    Occupation:
    Online Marketing
    Location:
    In your home...COMPUTER
    Same happened to me last month when I going to withdraw big amount. As I lived in Pakistan so they want me to sent my identity card copy plus bank statement which shows thats you receive money from moneybooker and remember get your bank statement signed with bank manager and the official bank stamp and upload their scanned copy to them. After you submit these docs your account enable in next 24hrs. There customer service is excellent infact very excellent. I got reply within 12 to 24 hrs from them
     
  15. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    @ tabish8612 you were lucky dude that you got your account unlocked within 24 hours. as for mine those morons didn't yet even replied me. and no I didn't sent them my bank statement verified by manager. They just asked for bank statement and I provided it. Did they asked u for verified bank statement?

    I sent them my driving license, my Permanent Account number, My bank details and bank statement. I called them twice and still no response..

    god know what ll happen.
     
  16. tabish8612

    tabish8612 Power Member

    Joined:
    Sep 13, 2009
    Messages:
    504
    Likes Received:
    109
    Occupation:
    Online Marketing
    Location:
    In your home...COMPUTER
    @dheer...If the bank statement is not signed with bank manager or it do not have bank stamp in it then your bank statement do not any value. I think you submit your problem twice thats why they not responding you. Try to mail them with your ticket# and asked them about status abt your problem.
     
  17. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    ^^ I never said I submitted my docs twice. I said I CALLED THEM TWICE. I am going to wait for next 24 hours and if they don't revert I ll contact them again via phone and post a ticket.
     
  18. dheer

    dheer Jr. VIP Jr. VIP Premium Member

    Joined:
    Jul 24, 2009
    Messages:
    2,443
    Likes Received:
    1,029
    Home Page:
    Update:-

    Thank god finally I got my account back. Moneybookers support is tremendous.. I have no words for their support. I just called them 5-7 times and 1-2 mails and got my account unlocked today. However they reversed the money which I got from a guy was just $50. I think that fund was fraud but I don't care I got my account back + my 2K USD.

    Thanks Moneybookers you rock!
     
  19. Superpower

    Superpower Regular Member

    Joined:
    Mar 27, 2010
    Messages:
    313
    Likes Received:
    31
    Location:
    Just Ahead Of Every Expert
    Nice to hear that ya problem got solved Dheer ,Happy for you.Have a great Day:)
     
    • Thanks Thanks x 1
  20. anann

    anann Newbie

    Joined:
    May 17, 2011
    Messages:
    1
    Likes Received:
    0
    I received a message from Moneybookers that my account is locked for outgoing transactions. It is 7 days, and I have sent My ID proof, and Bank Statement, but with no response from them.

    I have even raised a complaint on their site that needs to be replied in 48 hours (as per their own terms), but no reply. They seem to be an unreliable company.