Refund Policy: The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, cancellations after a new month has started, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made. Support: As a member any issues can be communicated through the internal ticket system. If you're unable to reach us this way or if you have any pre-sale questions you don't want to post in this thread feel free to contact us through skype (sbndnb) or email us at: support <at> mintserp <dot> com. After creating an account, please post part of your MintSerp username or Paypal transaction ID below.