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Marketplace turning more and more into a fakeplace?

Discussion in 'BlackHat Lounge' started by Vrill, Apr 21, 2015.

  1. Vrill

    Vrill BANNED BANNED

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    I choosed the title because i see the last couple of time more and more salesthreads on the marketplace where the owners of the salesthread demand to not post issues on the
    salesthread or asking about technical issue.
    I always thought the Marketplace where a place where you could see a product,read about reviews but also could read comments if positiv or negativ so based on that you could make your choice if to buy something or not.

    But today i see more and more OP's demanding from the users to not post anything on these salesthread as they are only for "pre-sale questions" .
    Its obvious that these owners dont wont bad comments and are trying to hide them hard.Myself i'm going to loose again more faith in the marketplace as its nearly impossible now to get a honest review about a product.

    It would be nice if a mod could clarify if its allowed to ask on salesthread about 1.technical issues 2.updates 3.new features aso or if it really turned just into pre-sale questions
     
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  2. proxygo

    proxygo Jr. VIP Jr. VIP

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    i always tell me subs if they wish to post on my sales thread only post
    if there post is legit honest, if the post is going to be unreasonable i prefer
    pm to save the drama, but legit problem should be on the sales thread
     
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  3. wizard04

    wizard04 Elite Member

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    I agree with you 100%

    Going true the marketplace is like going thru a post war refuge camp flee market.
     
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  4. SimpleSiteSolutions

    SimpleSiteSolutions Jr. VIP Jr. VIP

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    They don't run the place. They can ask all they want, I don't blame them for doing it, but it doesn't mean you have to listen. If it's relevant, post it.
     
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  5. wizard04

    wizard04 Elite Member

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    Yes I will blame them!
    As most of the buyer here are total newbies and most of them are opening accounts just to shop in the marketplace.
    They don't know better, if the seller said to them that they can't post that in the BST, probably they won't becouse they don't know better.

    It should be a rule ( probably there is ) that the sellers can't tell someone not to post ask or whatever it is to the buyer concerning the product/service. If they let say broke the rule 3 times, the BST should be taken down.
     
  6. SimpleSiteSolutions

    SimpleSiteSolutions Jr. VIP Jr. VIP

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    I think it should be a rule as well. I just meant that if it's not, I can see why they do it. I don't condone it, I just understand it. I hope a rule can be made if one does not exist already. I think everyone should post honest feedback and not be intimidated or persuaded
     
  7. redarrow

    redarrow Elite Member

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    This is so true .

    i recently had a really bad time with a friendly user that sells products, that wouldn't refund me my money back, so in the end , i end up taking a swop in application ,
    but i am so upset, that i fell into the trap of positive reviews and no real bad ones edging me to buy the first application, it true to say people in general are scared to view there opinion encase i guess the seller don't get offended or restricts any future information in earning a crust.
    my opinion only.

    regards john

    there are some really good applications and services with hundreds of truthful comments but it seems to be ones that are very mature applications that have survived.

    customer support what i get upset about ,and users producing applications one offs and they run, that upsets me as well , or a bot created and they go bust no explanation.

    i would never leave blackhatworld over this matter the bhw has become a life saver for me.



     
    Last edited: Apr 21, 2015
  8. asap1

    asap1 BANNED BANNED

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    Yeah the marketplace is a mess. I ordered a service that did not give a report so I went looking for the links and lo and behold the links were not as advertised. The max OBL was said to be 15 but it was really 27....

    I did settle this with the service provider via PMs only because I did get good results from the links.

    I do think we need to post more bad reviews if the service is bad.
     
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  9. Panther28

    Panther28 Jr. VIP Jr. VIP

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    I would like to actually read some bad reviews, and then read a decent response from the seller as to what they they done to remedy it.

    This would add a level of trust that i would have for the seller before placing an order. I think most sellers here try their best.
     
  10. arganrecords

    arganrecords Elite Member

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    Sounds like: "I'll make you an offer you can't refuse".
    In my opinion you can't say to your custemers to do not post negative experiences.
     
  11. buttmonk

    buttmonk Power Member Premium Member

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    Agree with this.

    There are some decent sellers, but some of the are just awful.

    There was a guy who hadnt answered his customers for a couple of weeks who were getting really concerned about their orders. He suddenly replies and says 'Just been out of the city guys, don't worry, im back now'. Did you not once think to let your customers know were going on a vacation??? Terrible, just terrible.

    Then the sales threads that do make me laugh are when all the reviews are : "Fantastic report, all set out nice, will reply in few weeks with ranking update"

    Now if you notice, none of them seem to report back, so this is either one of 2 things, the reviews are fake, or the service does not work to increase rankings.

    There are legit sellers, just be cautious.


    We want to know legit rankings
     
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  12. pyronaut

    pyronaut Supreme Member

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    I think the idea is that if you have a problem with the service/product, you first go to the seller and try and rectify it. If you buy something that isn't as advertised, contact the seller, maybe there was a mixup or it's something that can be fixed easily. If from there, you don't get any traction THEN I think it's fine to post in the thread.

    I think one of the problems with a lot of sales threads in the BST is that they are just quick slapped together threads with no sales page, no support email/ticketing solution, and no way to contact the seller except via the forum. I think this causes problems because then you only have two options, post in the thread or PM. Both of which are pretty crappy ways to provide support for something you are selling.

    In some ways, I actually think people posting issues/problems can be good. In a sales thread that I have (http://www.blackhatworld.com/blackh...domains-da-10-40-tf-0-20-priced-low-10-a.html), people posted a few things they wanted to see from my service. And within days I had delivered what they wanted. It shows that I take all suggestions seriously and try and implement them ASAP. That's much more valuable to me than someone just PM'ing me. But maybe that's just my product.
     
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  13. Resolution10

    Resolution10 Power Member

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    There was a similar topic a few weeks back.

    Nothing could actually change unless the BST is tightened up. Real businesses will handle negatives in a proper manner. Wannabes (75% of BST) will rather try to intimidate you since you've provided your "precious website" to them. It's a Catch 22 and people should use common sense.

    Personally, I used to spend a lot on various services. Now I rarely do. Just because the average quality has gone down the drain.
     
    Last edited: Apr 21, 2015
  14. soulcollector

    soulcollector Senior Member

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    Enough people piling on complaints (one reasonably good honest legit in detail one per person) would do. I don't see any need to spam complaints as that won't fix it any faster. I will post negatively on any thread I want, regardless of what the op says as long as I bought the product or service and it lead to the negative review. Any "threats" like some of the users who order get and I'll immediately report that BST seller so fast (along with a few of my own releases to public forums in order to help new buyers from being scammed).

    I think a brutally tough quality check and policing is in order to keep the BST section clear of dodgy sellers.
     
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  15. arganrecords

    arganrecords Elite Member

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    I did the same when I received backlinks from a spam PBN, the seller was a noob and I did what was right for other potential buyers (negative review).
     
  16. RosuC

    RosuC Regular Member

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    Even though the OP issued the nice word "idiot" to myself in another thread, I have to answer with celerity.
    The market of BHW is a controlled market. You can't "ask" 100% free market from a forum that is making money from BST. About the fact that you got "fake offers" sorry but you have to search deep and to try to understand if the provider really exists and it has genuine products to offer (even though are black hat).
    I do use 2-3 products from BHW and I'm happy to work with them but for sure was so hard to find them because between them are 40 more that are just trying to screw you for 5-10 USD.
    So OP is called "market research" and you have to do it step by step :)
     
  17. Vrill

    Vrill BANNED BANNED

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    @RosuC

    If you would read properly would see its not about the quality in the marketplace since it dropped massivly and everyone knows it but the new trend of sellers demanding to their customers to only contact them via PM or their website and not posting about issues or demanding features on the salespage as they clearly say its their thread for pre-sale questions only
     
  18. Haspel

    Haspel Power Member

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    I don't see a reason why one cant ask questions about updates or new features for a product and I think that pretty much falls in the pre-sale questions category since other users will probably benefit from the information.
    The technical part though I cant agree on 100% .. I guess it really depends on the product but many of us have setup support desks and live chat so that support cant be handled in some kind of order not to mention that in many cases the users should provide sensitive information in order to receive an answer to their questions so posting in a thread just to request private support is a bit redundant imo and just clutters the thread. With that being said I'm 99.99% sure that no one can stop you from asking technical or support questions in the thread its an open forum and there are no rules regarding this the only thing that the seller can do is to advise you to contact support directly in order to have your issue solved faster.
     
  19. shezboy

    shezboy Jr. VIP Jr. VIP Premium Member

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    As a BHW member who runs a number of market place threads I'd like to add in my point from a sellers perspective.

    In my case, with selling WP plugins, we can't deal with or offer support to customers on the BST simply because when assisting a customer we need them to provide us with certain details pertaining to their WP install that they can't post on a public forum.

    We don't have anything to hide about our products and when a customer needs support then we offer it and resolve what ever the issue was. More often than not it's a simply error within the settings, however, when a customer posts on the thread with "Plugin doesn't work" it obviously has a knock on effect on sales.

    What then happens away from the sales thread is that support assists the customer, the issue is identified and resolved BUT the sales thread is left with that post saying "Plugins doesn't work" - there is no follow up telling people the issue is resolved so there is an imbalance of the whole picture and that's the real issue.

    Potential customers will come along and read a number of posts on the BST saying "plugin doesn't work" and they walk away thinking that the plugin doesn't work. This is why we ask our customers to contact support to resolve any issues instead of posting on the thread.

    Although the plugins come with full user PDF guides and or video guides these, in many cases, these are not read/viewed and the answer to the issue the that customer is facing is already provided in those guides. In cases such as this would you say that it is reasonable that a customer will post on the sales thread that the plugin isn't working properly when the solution has already been provided to them but they just hadn't been bothered to read the guides before using the plugin?

    Obviously we welcome customers to post a true and honest review, both good and bad, of our products for others to read and judge the products by but having a customer just post "Plugin doesn't work" and then have no follow up on the thread afterwards paints an inaccurate picture of the product in the same way that only wanting customers to leave positive reviews does.

    Shez
     
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    Last edited: Apr 22, 2015
  20. praetserge

    praetserge Power Member

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    Yeah, I have to say that some sellers don't like it if you post a negative review... A few times, I asked for a review with a promise to leave honest review (regardless if it's good or bad) and guess what... I didn't qualify as I could honestly say that service is shit. So some give review copies only to people who promise good reviews. I thought review was to be impartial???

    Also, there're too many (and I have to say too many) sellers who virtually beg for you to post that you ordered and leave a good review about the service.

    This is to BHW: There's a reason why you can't use words like 'best' in adverts and I wonder why BHW admins allow sellers to post comments like "The best Web2.0 service ever", "We're the only ones who came up with it". So many threads have misleading and false statements and it's up to BHW to control it.
    One of the sellers made me laugh with a quote saying that others don't provide pictures and videos in the web2.0 properties... well... most of the services DO so how is allowed to be in the thread as it leads customers to think that this is virtually the only service that adds pictures and it's a false claim.