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Marketplace question and general advice for selling services on BHW

Discussion in 'BlackHat Lounge' started by THECORE1337, Jul 7, 2016.

  1. THECORE1337

    THECORE1337 Junior Member

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    -So I didn't know the most appropriate place for this thread so I just put in the lounge.

    So I've read through the rules and still have some questions if anyone wants to clarify anything that would be good.

    So I have a few ideas for a BST. My first one I may start would be a hosting service with a little extra.
    -Disclaimer- I am not promoting anything right now as I don't have any service to offer at this point and I am talking about doing this in the future. I'm literally just thinking about this right now and trying to get some advice and questions answered first. ( DO NOT PM ME ABOUT ANYTHING I HAVE NOTHING TO OFFER AT THIS POINT ) - when I do I will get Jr. VIP and do it the right way.
    ( yeah I know lol crazy over-saturated and everything but just want to get something out there and get my feet wet per say with customers and what not. )

    What my main questions is -

    How does BHW treat negative reviews and complaints?

    My biggest fear I guess I would say is opening something up I think is going to be great and provide some really great value but then maybe a few aren't happy. - This happens in like every business -
    I want to know that my account and what not would not be tarnished over something like a few people maybe not getting exactly what they want.

    Obviously I would be FULLY transparent about what the service is and have extremely great customer service and offer refunds and all those kinds of things to avoid anything going wrong. But I'm basically asking you know does BHW give protection to the sellers or are they more like ebay where its just buyer is right no matter what mentally and punish the seller.

    If that is the case then I will just wait until I have something REALLY solid that I know without a shadow of a doubt is just better then anything out there.

    I would prefer though if you know you can start and work your way up per say. Like offer small services build good rep and then offer bigger and better things as time goes on.

    I've actually done great on sites like ebay and the such and have 100% positive feedback but I always have to wonder about those few guys that just give you a hard time. Also the possibility of competitors trying to make you look bad.

    Please only reply if you actually have exp. and know what your talking about. I'm not looking for what you "think" is the case.

    My other question is after I get Jr. VIP I would be allowed to advertise my BST in sig correct?

    Also is it acceptable to promote your service when someone is asking a question related to it?

    Thanks in advance.
     
  2. jimbobo2779

    jimbobo2779 Jr. VIP Jr. VIP

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    BHW only protects the sellers as much as they protect the buyers. If you get bad reviews they will remain in your sales thread providing they are valid concerns from a genuine customer.

    You can offer some free and/or discounted products/services in return for a review, you cannot incentivize a positive review but you can ask for genuine reviews. Even this however will not guarantee positive reviews as asking for positive reviews is against the rules and will get you banned pretty quickly.

    You will not be able to stop people posting negative reviews if they have a negative experience but if you have someone trolling your thread or you know that a person is a competitor you can easily, and fairly quickly, get those posts removed.

    I have had some prick posting every single month a single post with nothing but negativity and he did not ever prove at any point he had even used the software I was selling in the thread, all of his posts (except the first one) were removed as after a single post it is assumed that the person had left their experience and any further posts were just needless. This shows that the mods will not tolerate trolling in a sales thread but also give the customer a chance to leave their "honest" impressions of your service.

    Conversely I have had total dick heads come into a sales thread and inform me that a rival software developer has mentioned they were working on a competitor to my software and that it would blow mine out of the water. Posts like that should be reported and will likely be removed pretty quickly.

    Ultimately the mods will generally be fair and remove unrelated / troll posts but will not remove a negative review and you shouldn't want them to as it removes the legitimacy of the marketplace.

    You need to be Jr VIP to sell in the first place and yes you can put your BST in your sig when Jr VIP.
     
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  3. Reaver

    Reaver Jr. VIP Jr. VIP

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    You shouldn't be afraid of negative reviews.

    You can't please everyone OP. Negative reviews happen. They're a learning experience for everyone who runs a business. Just handle them like a professional and you will be fine.
     
  4. Apricot

    Apricot Administrator Staff Member Moderator

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    Honestly from my point of view, a couple of negative reviews that are handled professionally and resolved well seem far more trustworthy than a thread with 100% glowing reviews. Everyone will make a mistake from time to time - we expect that. How you handle the mistakes is what defines you as a good or bad seller.

    In regards to the bad reviews, we won't take them off unless they're obviously spammed or a troll. Buyers can leave a single negative review as long as it's not abusive or libellous - this will stay on the thread unless the buyer contacts us directly to request it's removal.

    We'll sometimes remove off-topic stuff that looks like it's hijacking the thread but, nowadays, unless it's obviously breaking one of the rules, it'll stay there and it's up to the seller to get it resolved.
     
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  5. Nonilol

    Nonilol Elite Member

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    I can confirm this. Whenever I see a sales thread with positive reviews only, I assume they're all from freebies the seller gave away.
     
  6. THECORE1337

    THECORE1337 Junior Member

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    @Apricot and @jimbobo2779 Thank you so much for your answers. That makes me feel a lot better and clears some fog.

    I completely agree that some negative in there actually make it better as you can't expect to please 100% of people.

    I was just mainly concerned about competitors and trolls given you know the industry we are in is full of them.

    Also thanks everyone else for the input.

    One question still unanswered though.

    Is it acceptable to offer your service to someone who asks something related in a thread.

    for example

    someone posts a thread in lounge or in web design or something like that and says they are looking for a website to be designed

    Would I then be permitted to try to promote my service ( Given it has a BST ) via the thread ?

    Thanks
     
  7. Finn

    Finn Jr. VIP Jr. VIP

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    Dont be afraid of failing or making a mistake in general. Getting a negative review will probably happen sooner or later.

    The point will be how you will deal with those customers and if you are able to handle the situation professionally.

    Also it is kind of unrealistic that you have 100% positive reviews life time :D

    Regards,

    Finn
     
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