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Lost "Non receive Dispute" intangible/virtual sale as seller

Discussion in 'Black Hat SEO' started by StacyFlawless, Jul 25, 2013.

  1. StacyFlawless

    StacyFlawless Newbie

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    Hello,

    I do virtual/intangible services like gaming gold. Yesterday a buyer filled a "NON RECEIVE DISPUTE" and I've lost it today. How is that possible? It never happened in two years. We all know that the seller always wins, right?

    Then I emailed them, about it, and I got the answer:

     
  2. StacyFlawless

    StacyFlawless Newbie

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    Sorry, forgot to mention it's PayPal ofcourse.
     
  3. monkid

    monkid Power Member

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    Last edited: Jul 25, 2013
  4. Veyron

    Veyron BANNED BANNED

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    As stated by MonKid, PayPal a majority of the time favors the buyers side not the sellers.

    Veyron
     
  5. jntarnold

    jntarnold Junior Member

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    But usually you are right, they typically don't act on cases involving purely digital items per their own policy. Maybe the csr on the case made a mistake?
     
  6. Jumby

    Jumby Junior Member

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    I've been in the virtual gaming business for a few years. There are methods to winning disputes which are sold, and when dealing with virtual currency Paypal doesn't like it. Paypal will normally always side with the buyer when dealing with virtual currency. That's why it's very important to avoid using Paypal unless from a trusted user.
     
  7. monkid

    monkid Power Member

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    Yes, no way we can win for digital products. They clearly stated "we are unable to investigate claims involving Virtual or Intangible items. PayPal's Buyer Complaint policy only applies to tangible, physical goods that can be shipped. Payments for intangible items, services, licenses, or other digital content are not eligible for dispute resolution."

    OP, move on! Nothing we can do for that. That's the risk of being sellers with digital products.
     
  8. spamspamspam

    spamspamspam Newbie

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    the ironic thing is paypal is a virtual currency
     
  9. Pvlman

    Pvlman Regular Member

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    The worst thing is this creates a big moral hazard and a big breeding ground for many scammers...
     
  10. friendlyboy

    friendlyboy Registered Member

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    that is very bad to hear, i get scammed from the seller and didnĀ“t get the money back because it was a virtual item, .. and you got scammed from the buyer, paypal seems very strange, in both cases they decided wrong,
     
  11. TropicalSun

    TropicalSun Regular Member

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    This is the problem with Paypal and disputes or chargebacks

    You will almost always lose if its a virtual good, maybe use an escrow service for large transactions?