I am not an SEO by trade, though I was a few years ago. I currently own an agency and project manage rather than dig in to most projects. I consider myself a level above beginner, but not advanced. I began doing basic local seo work a few years ago, then realized it's much better to have experienced people do the work (some of whom I've hired from BHW, including a recent website designer/developer). But, I am known as the 'go to' person in my network of 100+ agency owners. When they have a question or need resource referrals they come to me. I just received the following request for help from just such an associate and would appreciate your expert advice. I know that it may include recommending he outsource some work and that is fine. I truly appreciate your time and any advice you can provide. "I had them set up with high first page 7 pack local results, as well as many 1st page organic results as late as March of this year (2013). They had a name change in March, from Hello Asphalt Inc. to Hello Asphalt & Concrete Inc. They also had a new website built in May. The URL has not changed. Now, they have all but dropped completely out of the 7 pack, except for one of their more obscure keywords and no organic 1[SUP]st[/SUP] page rankings at all? Their Places page looks fine, there had been a duplicate listing a couple of months ago but I got that one deleted. Their directory listings look OK, Axciom and eLocal still had them listed under the old name, so we are fixing that. They are active on Facebook, Google+, Twitter and have a few videos on YouTube. I don't know where to go with this, so any thoughts would be appreciated."