Lost $1,000+ today because of Shopify shutdown.

plottsch

plottsch

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@Mods, if this is the wrong section, feel free to move it.


According to https://status.shopify.com, they fixed the issue after one hours, but it ended up taking 2 hours for me on 4 Shopify stores.

Burned solid ad money during that time, not to mention the lost orders. Mad at Shopify big time.

Anyone else had a service interruption on their stores?
 
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You could have killed your ads during those hours.
 
I have contact buying 3 shouts out for approximately 600-800 $ each last time shopify is down all monney is losing and the influencer dont refund.
 
I'm sure buried deep in their T&Cs is a disclaimer they are not liable for losses incurred too due to technical issues and acts of God.
 
Yep!

I have 7 stores of my own, and I manage 14 others for my clients.

I spent over 3 hours talking to my clients trying to explain them what happened!! To my best estimation, my stores lost at least 3k, and my clients' lost anywhere between 7-10k.

Fuc*ing Shopify!!!
 
trajik said:
I have contact buying 3 shouts out for approximately 600-800 $ each last time shopify is down all monney is losing and the influencer dont refund.
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That is down to them, if they did the shout out, then they did their job so they have no obligation to refund.

That being the case though, it says something about the moral compass of those people and I personally wouldn't do business with any of them again, if they cannot see / understand the issues you were having which were out of your control.
Stupid thing is they lose you as a client and who knows how many people you could have sent to them by word of mouth recommendations etc.
 
dake40 said:
You could have killed your ads during those hours.
Click to expand...

I know. Unfortunately I was in a plane and was an idiot about being cheap with the wifi. Didn't give my interns access to FB.

Turns out buying that airplane wifi would be a 10,000% ROI investment

qubertisonpoint said:
Yep!

I have 7 stores of my own, and I manage 14 others for my clients.

I spent over 3 hours talking to my clients trying to explain them what happened!! To my best estimation, my stores lost at least 3k, and my clients' lost anywhere between 7-10k.

Fuc*ing Shopify!!!
Click to expand...

That's rough mate. 3k from ads or orders?
 
plottsch said:
I know. Unfortunately I was in a plane and was an idiot about being cheap with the wifi. Didn't give my interns access to FB.

Turns out buying that airplane wifi would be a 10,000% ROI investment



That's rough mate. 3k from ads or orders?
Click to expand...

Combined, roughly 65-70% of it are ads, the rest are orders
 
qubertisonpoint said:
Combined, roughly 65-70% of it are ads, the rest are orders
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Yeah factoring opportunity cost from orders I lost much more. I wish there was a way to automatically stop ads as soon as your website went down.

EDIT: Actually, who would be willing to pay to develop this? Not soliciting anything here but I'll consider posting in JV to find people to split the dev cots...should be worth it long term.
 
plottsch said:
@Mods, if this is the wrong section, feel free to move it.


According to https://status.shopify.com, they fixed the issue after one hours, but it ended up taking 2 hours for me on 4 Shopify stores.

Burned solid ad money during that time, not to mention the lost orders. Mad at Shopify big time.

Anyone else had a service interruption on their stores?
Click to expand...


Thats the time to switch to Woocommerce - 100% uptime + more flexibility + more control + cost effective
 
hunter_killer said:
Thats the time to switch to Woocommerce - 100% uptime + more flexibility + more control + cost effective
Click to expand...

Shopify is terrific for ease of use however each day I too feel like maving the move too woocommerce.
 
While I have no qualms bashing Shopify, if they fixed the issue in 1 hour, that translates into a 99.85% uptime over a 30 period.
 
plottsch said:
Shopify is terrific for ease of use however each day I too feel like maving the move too woocommerce.
Click to expand...
Yep, Shopify might win on simplicity but Woo has so many plugins that you can make a kickass shop for which you would have to buy a bunch of apps on Shopify. Probably best to get a VPS, but then again even at the basic $29 per month plan, you can get a solid VPS to run your shop and be in more control.
 
theRevolt said:
Yep, Shopify might win on simplicity but Woo has so many plugins that you can make a kickass shop for which you would have to buy a bunch of apps on Shopify. Probably best to get a VPS, but then again even at the basic $29 per month plan, you can get a solid VPS to run your shop and be in more control.
Click to expand...

All true. Just wish woo was less kinky about the payment processing.
 
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