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Looking for affordable outsourced support

Discussion in 'Hire a Freelancer' started by soccerlover, Aug 19, 2015.

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  1. soccerlover

    soccerlover Jr. VIP Jr. VIP

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    Hello,

    I'm looking for affordable outsourced support for one of my friends industry.
    He doesn't have too much capital for setup a new team and because of that he have decided to go with the outsourced support services.
    He needs outsourced support for the following fields.

    1) Outsourced Web hosting support:
    Which will include 24x7 helpdesk, live chat, phone support and server management.
    2) IT support services:
    Which will include live chat and phone support.

    I've did a bit analysis for it, but I do not have any sort of experience with it.
    As a result, I'm looking for a bit help.

    Few choices are as follows:
    1. http://bobcares.com
    2. http://serversitters.com
    3. http://aress.support
    4. http://servermonk.com

    If you've any other recommendations then please do let me know about it.
     
  2. Apricot

    Apricot Administrator Staff Member Moderator

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    Hire a freelancer maybe? Moving it now.
     
  3. soccerlover

    soccerlover Jr. VIP Jr. VIP

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    Okay, I was actually looking for a unit.
    Let's see, any freelancer would be there for this part.
    I would setup a call with my friend.
     
  4. AnotherOne

    AnotherOne Senior Member

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    He will hire the team on monthly salary or per hour basis?
    My team can provide support with daily updates.
     
  5. longnhvietnam

    longnhvietnam Registered Member

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    I have a Virtual Assistant team and I hope I can help you.
    Contact with me at my Skype under my avatar in this post. :)
    Thanks,
     
  6. soccerlover

    soccerlover Jr. VIP Jr. VIP

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    I've asked him and he has mentioned with the server.
    For eg: one server will have 10 accounts.
    Then you need to provide support for 10 accounts owner.
    You need to give total cost for the entire stuff (Server Management, Chat, Ticket, Phone etc)
     
  7. soccerlover

    soccerlover Jr. VIP Jr. VIP

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    You can also target the number of chats or tickets.
    For eg : 100 Tickets will cost this much and there after, each resolved query will take .. amount.
    Same with chat and call.
     
  8. jennylyn

    jennylyn Newbie

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    If you can decide on a few individuals to support your websites, I am always online and can help with live chat and my fee is affordable, too. PM me if you need this kind of help.
     
  9. soccerlover

    soccerlover Jr. VIP Jr. VIP

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    We've got a Unit.
    Thank YOU :)

     
  10. adroit

    adroit BANNED BANNED Jr. VIP

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    Sagar

    Greetings !

    We are having in-house support team to work on such projects in case if you have any budget for monthly fixed let me know and we would be happy to work on the same rather than working on each tickets ...it will be good for your friend as well

    Regards
    Pankaj

    Skype : asianadroit
     
  11. Apricot

    Apricot Administrator Staff Member Moderator

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    Thread closed by OP request
     
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