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Live chat - yes or no?

Discussion in 'Black Hat SEO' started by iamman, Jun 5, 2011.

  1. iamman

    iamman Junior Member

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    Want to put live chat script up on some of my sites. Don't really like to mess with the sites too much, other than adding content and putting some links to them.

    I was wondering if putting a live chat script could negatively effect the serps, does google penalize sites with live chat on them, etc. I tried searching the forum but didn't really find any discussion about this.

    Thanks,
     
  2. gutterleech

    gutterleech Regular Member

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    These days millions of websites have live chat on their websites, and it doesnt have anything to do with the Search Engine Rankings. If you use the live chat script of a authority site like liveperson, or comm100, it might help your ranking with good outbound link. If you are using custom script, go for it. It wont hurt your ranking.

    Source - Experienced SEO, Three year experience in working on a company providing live chat support servies, now owner of a company providing Outsourced live chat support services.
     
  3. rickstar

    rickstar Elite Member

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    Nothing at all to do with your rankings, and if you think about it, why would it? Some chat clients may leave an outbound link back to their site, but it hardly makes a difference. Live chat is a great addition to any business/offer/sales website. Use Zopim, pretty easy installation and a user friendly client.
     
  4. milans

    milans Regular Member

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    If you want a complete live chat program and want a windows based client on your computer use LiveZilla. Higly recommended.

    The only thing missing is a mobile chat function (for admin side) which Zopim does have. However Livezilla is much more customizable and a more professional program.

    Free by the way!
     
  5. gutterleech

    gutterleech Regular Member

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    Zopim is paid. Either go for Comm100 or livezilla. they are opensource live chat support system. I like comm100 because its features matched the marketleader liverperson.
     
  6. milans

    milans Regular Member

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    I think zopim is free for one moderator max. You also have OGG chat, they have good mobile client (gchat) and the chat window is more customizable than Zopim. 10 usd/month I think.
     
  7. DavidHunke

    DavidHunke Registered Member

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    Adding live chat tools is a very new and up coming tactics, in my opinion. That is very much attractive to the visitors and one of the vital point to get bookmarked and hence continuous vists are ensured. I did not tried this till now but having a plan to do that. I suggest you to make google search and try to collect some tutorial or it is better if you can contact with some one expert with web-page designing.

    Wish your success.
     
  8. iamman

    iamman Junior Member

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    Wow, thanks for the ideas and direction guys.

    My idea is to put a live chat function to where I can initiate the chat to people as I watch them visiting the pages of my site. So, i can initiate a conversation about the topic and possibly get them to call for more information.

    Do all live chat programs have this feature ? Is there one with this feature you can recommend?
     
  9. mailingtr

    mailingtr Newbie

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    Livezilla is good.
     
  10. 0_inspiration

    0_inspiration Regular Member

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    I always wonder if it's worht doing an adult site with 'live chat'. There was a bot in late 90's that tricked a SHIT load of horny desperate guys into thinking it was real.... extra 'evidence' was created using a manekin in sexy poses and a black and white camera can't remember the name of the person who made it, but they posted extracts from the converations and it was quite worrying that noone realised lol.

    If they could do that then, imagine what you could do now!
     
  11. linkdropper4

    linkdropper4 Junior Member

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    Just a tip if you are going to initiate the chat with site visitors, make sure you have some sort of opening that you know you are real. I see websites all the time that have that fake chick pop up and tell me to talk to her for a special offer. She gets closed every time.
     
  12. 0_inspiration

    0_inspiration Regular Member

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    Have you seen the research that says ugly-average looking portraits get far more trust from users than sexy models?

    All my life I thought this face was a curse but its actually a blessing! lol.
     
  13. nigunim

    nigunim Registered Member

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    if you want the best, live person is the best, period
     
  14. 0_inspiration

    0_inspiration Regular Member

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    Who wants the best though? To quote good ol' Uncle Joe: "Quantity has a Quality all of its own"
     
  15. CoreyPeerFly

    CoreyPeerFly Registered Member

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    Checkout Olark. They offer this feature. :)

    From http://www.olark.com/features:
    [​IMG]
     
  16. boosters

    boosters Regular Member

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    Well comm100 is best, i am using on money site. Live chat is important for serious business, don't chat with your visitors like a yahoo messenger :p
     
  17. Scripteen

    Scripteen Elite Member

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    Live chat gets you more sales but will ruin your business if it is offline most of the time. Don't put it unless you will have it online at least 12 hours/day and put working time under the live chat icon. Don't forget to write the time zone too ;)
     
    • Thanks Thanks x 1
  18. thesilent

    thesilent Supreme Member

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    Have You tested this extensively?