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Lesson #1 in ORM Don't be the Union Street Grand House 600 neg reviews n counting

Discussion in 'BlackHat Lounge' started by b1step-ahead, Aug 4, 2014.

  1. b1step-ahead

    b1step-ahead Power Member

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    If you ever have, had, or might have a client that may want to fine customers for negative yelp reviews,, think again

    Union Street Guest House

    http://venturebeat.com/2014/08/04/new-york-hotel-fines-guests-500-for-bad-reviews-on-yelp/

    And as of right now, 700 or so negative reviews

    http://www.yelp.com/biz/union-street-guest-house-hudson?sort_by=date_desc


    *Yelps review filters kicking in big time, 900 or so reviews filtered down to 411 as of 8-4-14 3pm pst. keeping tabs

    @ 310 pm pst - reviews crept up to about 500 and are being deleted in real time. Down to 364 live reviews

    @321 pm pst 8-4-14 back up to 393 live reviews
    @324 pm pst 8-4-14 402 live reviews - east coast news picking up story?
    @330 pm pst 8-4-14 420 live reviews -
    @335 pm pst 8-4-14 435 live reviews- counter got stuck for a second?
    @340 pm pat 8-4-14 448 live reviews- down to 1 star- predicting the filter to kick any second.
    @349 pm pst 8-4-14 474 live reviews * first elite review spotted- this may stick after the filter kicks in ref. kh
    @354 pm pst 8-4-14 494 live reviews- picking up steam, coming in fast
    @405 pm pst 8-4-14 528 live reviews- news media fueling the fire?
    @409 pm pst 8-4-14 was at 540 then deletes happened now 514, 512, 460, moving fast, 462, 464, *elite review from earlier is live
    @411 pm pst 8-4-14 467 live reviews * reviews were coming so fast that prevous 50 or so were wiped out on auto
    @415 pm pst 8-4-14 471 live reviews * counter appears to be stuck at 471 * somthing kicked in
    @418 pm pst 8-4-14 485 live reviews * reviews coming in fast again
    @423 pm pst 8-4-14 496 live reviews * reviews that disappeared at 411pm appear to be coming back*
    @431 pm pst 8-4-14 522 live reviews * guessing at @ 560 live reviews filter will kick in
    @438 pm pst 8-4-14 544 live reviews
    @444 pm pst 8-4-14 was at 597 * then some deletes happened down to *562 live reviews
    @446 pm pst 8-4-14 taking break *
    @743 pm pst 8-4-14 665 live reviews
    @930 am pst 8-5-14 893 live reviews * is yelp letting this go?
    @1115 am pst 8-5-14 38 live reviews yelp filter kicked in
    @1147 am pst 8-5-14 77 live reviews and climbing

    * 1170 reviews have been removed 247 not recommended @ 313 pm pst 8-4-14
    * 1170 reviews removed and 336 not recommended @417pm pst 8-4-14

    *interesting observation, I don't see one review from a elite yelper.
     
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    Last edited: Aug 5, 2014
  2. James2

    James2 Senior Member

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    Idiots. They richly deserve those reviews.
     
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  3. b1step-ahead

    b1step-ahead Power Member

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    learned something new, yelp's viral content filter kicked in very fast, they wiped out 600-700 reviews within hours of the viral news, last year it would take 1-2 days.
     
  4. Trepanated

    Trepanated Supreme Member

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    I don't think they are doing it quick enough to stem the tide of anger.

    When I first clicked your link it was only showing 102 reviews - but now it is up to 377 and it's only been about 40 minutes.
     
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  5. b1step-ahead

    b1step-ahead Power Member

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    The story keeps getting picked up only to deliver a fresh batch of reviews. Last years amy's kitchen fiasco, the filter didn't didn't kick in fast enough, plus Amy was posting message's everywhere to fuel the fire.

    This event, Glenwood Gardens got nationial press and a yelp backlash. http://www.yelp.com/biz/glenwood-gardens-bakersfield Look the reviews that got removed, over 300. Now they have 4 live reviews. In that case it took days to filter them all out. I've always suspected of yelp having manually reviewed reviews for certain cases, despite what they say. These viral content/review outbreaks make for good case studies. Keep screen shots and notes if your in the orm bizz.
     
  6. b1step-ahead

    b1step-ahead Power Member

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  7. 4profit

    4profit Newbie

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    they going to make millions in fine money
     
  8. virtualc08

    virtualc08 Supreme Member

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    What a bunch of retards! What was the logic behind doing this? I am wondering whose ass they pulled this idea of fining guests from .

    Shit just hit the fan for them.
     
  9. Duffers5000

    Duffers5000 Elite Member

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    Could have been worse. Could have been Jersey Joe...caught whacking off in the kitchen !

    http://www.buzzfeed.com/ryanhatesth...th-hilarious-yelp-reviews-after-footag#j46bjf

    http://www.huffingtonpost.com/2013/...zeria-masturbation-photo-video_n_3618816.html

    http://theblemish.com/2013/07/jersey-joes-pizzeria-becomes-jerkin-joes-pizzeria/

    Edit: And a quick lesson in how ORM works in the real world.

    Two days after Jersey Joe was caught hotwiring himself in the kitchen the internet went full on and his yelp page had about 1000 funny and disgusted reviews. Fast forward a few weeks and after paying Yelp off a not insubstantial sum Joes Autoerotic Kitchen adventure was erased from history.

    See the glowing reviews today: http://www.yelp.com/biz/jersey-joes-pizzeria-san-diego

    Yelp. "You can shit in the food for all we care, just pay us our dough"
     
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    Last edited: Aug 5, 2014
  10. b1step-ahead

    b1step-ahead Power Member

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    yelp filter kicked in, down to 38 live reviews.
     
  11. b1step-ahead

    b1step-ahead Power Member

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    *Yelps review filters kicking in big time, 900 or so reviews filtered down to 411 as of 8-4-14 3pm pst. keeping tabs

    @ 310 pm pst - reviews crept up to about 500 and are being deleted in real time. Down to 364 live reviews

    @321 pm pst 8-4-14 back up to 393 live reviews
    @324 pm pst 8-4-14 402 live reviews - east coast news picking up story?
    @330 pm pst 8-4-14 420 live reviews -
    @335 pm pst 8-4-14 435 live reviews- counter got stuck for a second?
    @340 pm pat 8-4-14 448 live reviews- down to 1 star- predicting the filter to kick any second.
    @349 pm pst 8-4-14 474 live reviews * first elite review spotted- this may stick after the filter kicks in ref. kh
    @354 pm pst 8-4-14 494 live reviews- picking up steam, coming in fast
    @405 pm pst 8-4-14 528 live reviews- news media fueling the fire?
    @409 pm pst 8-4-14 was at 540 then deletes happened now 514, 512, 460, moving fast, 462, 464, *elite review from earlier is live
    @411 pm pst 8-4-14 467 live reviews * reviews were coming so fast that prevous 50 or so were wiped out on auto
    @415 pm pst 8-4-14 471 live reviews * counter appears to be stuck at 471 * somthing kicked in
    @418 pm pst 8-4-14 485 live reviews * reviews coming in fast again
    @423 pm pst 8-4-14 496 live reviews * reviews that disappeared at 411pm appear to be coming back*
    @431 pm pst 8-4-14 522 live reviews * guessing at @ 560 live reviews filter will kick in
    @438 pm pst 8-4-14 544 live reviews
    @444 pm pst 8-4-14 was at 597 * then some deletes happened down to *562 live reviews
    @446 pm pst 8-4-14 taking break *
    @743 pm pst 8-4-14 665 live reviews
    @930 am pst 8-5-14 893 live reviews * is yelp letting this go?
    @1115 am pst 8-5-14 38 live reviews yelp filter kicked in
    @1147 am pst 8-5-14 77 live reviews and climbing
    @633 pm pst 8-5-14 171 live reviews *3099 reviews removed & 136 not recommended.
    @926 am pst 8-6-14 233 live reviews *3140 reviews removed & 233 not recommended. * the viral buzz is slowing down * will yelp wipe out all reviews, not recommended, deleted, and live? Will the account go back to normal?
    @101 pm pst 8-6-14 14 live reviews * as predicted the big reset - yelp wiped out all the previous reviews.

    * 1170 reviews have been removed 247 not recommended @ 313 pm pst 8-4-14
    * 1170 reviews removed and 336 not recommended @417pm pst 8-4-14
    **3099 reviews removed & 136 not recommended. @ 633 pm 8-5-14
    *interesting observation, I don't see one review from a elite yelper.
     
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    Last edited: Aug 6, 2014
  12. b1step-ahead

    b1step-ahead Power Member

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    so after 48 hours the big reset happened, at the height of the viral news breaking, about 900 negatives or more were public. Now after 48 hours, all reviews wiped out and back to normal. So 1 yelp filter is clear as light. The viral content filter.
     
  13. b1step-ahead

    b1step-ahead Power Member

    Joined:
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    298
    *Yelps review filters kicking in big time, 900 or so reviews filtered down to 411 as of 8-4-14 3pm pst. keeping tabs

    @ 310 pm pst - reviews crept up to about 500 and are being deleted in real time. Down to 364 live reviews

    @321 pm pst 8-4-14 back up to 393 live reviews
    @324 pm pst 8-4-14 402 live reviews - east coast news picking up story?
    @330 pm pst 8-4-14 420 live reviews -
    @335 pm pst 8-4-14 435 live reviews- counter got stuck for a second?
    @340 pm pat 8-4-14 448 live reviews- down to 1 star- predicting the filter to kick any second.
    @349 pm pst 8-4-14 474 live reviews * first elite review spotted- this may stick after the filter kicks in ref. kh
    @354 pm pst 8-4-14 494 live reviews- picking up steam, coming in fast
    @405 pm pst 8-4-14 528 live reviews- news media fueling the fire?
    @409 pm pst 8-4-14 was at 540 then deletes happened now 514, 512, 460, moving fast, 462, 464, *elite review from earlier is live
    @411 pm pst 8-4-14 467 live reviews * reviews were coming so fast that prevous 50 or so were wiped out on auto
    @415 pm pst 8-4-14 471 live reviews * counter appears to be stuck at 471 * somthing kicked in
    @418 pm pst 8-4-14 485 live reviews * reviews coming in fast again
    @423 pm pst 8-4-14 496 live reviews * reviews that disappeared at 411pm appear to be coming back*
    @431 pm pst 8-4-14 522 live reviews * guessing at @ 560 live reviews filter will kick in
    @438 pm pst 8-4-14 544 live reviews
    @444 pm pst 8-4-14 was at 597 * then some deletes happened down to *562 live reviews
    @446 pm pst 8-4-14 taking break *
    @743 pm pst 8-4-14 665 live reviews
    @930 am pst 8-5-14 893 live reviews * is yelp letting this go?
    @1115 am pst 8-5-14 38 live reviews yelp filter kicked in
    @1147 am pst 8-5-14 77 live reviews and climbing
    @633 pm pst 8-5-14 171 live reviews *3099 reviews removed & 136 not recommended.
    @926 am pst 8-6-14 233 live reviews *3140 reviews removed & 233 not recommended. * the viral buzz is slowing down * will yelp wipe out all reviews, not recommended, deleted, and live? Will the account go back to normal?
    @101 pm pst 8-6-14 14 live reviews * as predicted the big reset - yelp wiped out all the previous reviews.
    @1200am pst 8-10-14 45 live reviews


    * 1170 reviews have been removed 247 not recommended @ 313 pm pst 8-4-14
    * 1170 reviews removed and 336 not recommended @417pm pst 8-4-14
    **3099 reviews removed & 136 not recommended. @ 633 pm 8-5-14
    *3793 reviews removed & 51 not recomended @1200am 8-10-14
    *interesting observation, I don't see one review from a elite yelper.
     
  14. b1step-ahead

    b1step-ahead Power Member

    Joined:
    Nov 15, 2010
    Messages:
    732
    Likes Received:
    298
    *Yelps review filters kicking in big time, 900 or so reviews filtered down to 411 as of 8-4-14 3pm pst. keeping tabs

    @ 310 pm pst - reviews crept up to about 500 and are being deleted in real time. Down to 364 live reviews

    @321 pm pst 8-4-14 back up to 393 live reviews
    @324 pm pst 8-4-14 402 live reviews - east coast news picking up story?
    @330 pm pst 8-4-14 420 live reviews -
    @335 pm pst 8-4-14 435 live reviews- counter got stuck for a second?
    @340 pm pat 8-4-14 448 live reviews- down to 1 star- predicting the filter to kick any second.
    @349 pm pst 8-4-14 474 live reviews * first elite review spotted- this may stick after the filter kicks in ref. kh
    @354 pm pst 8-4-14 494 live reviews- picking up steam, coming in fast
    @405 pm pst 8-4-14 528 live reviews- news media fueling the fire?
    @409 pm pst 8-4-14 was at 540 then deletes happened now 514, 512, 460, moving fast, 462, 464, *elite review from earlier is live
    @411 pm pst 8-4-14 467 live reviews * reviews were coming so fast that prevous 50 or so were wiped out on auto
    @415 pm pst 8-4-14 471 live reviews * counter appears to be stuck at 471 * somthing kicked in
    @418 pm pst 8-4-14 485 live reviews * reviews coming in fast again
    @423 pm pst 8-4-14 496 live reviews * reviews that disappeared at 411pm appear to be coming back*
    @431 pm pst 8-4-14 522 live reviews * guessing at @ 560 live reviews filter will kick in
    @438 pm pst 8-4-14 544 live reviews
    @444 pm pst 8-4-14 was at 597 * then some deletes happened down to *562 live reviews
    @446 pm pst 8-4-14 taking break *
    @743 pm pst 8-4-14 665 live reviews
    @930 am pst 8-5-14 893 live reviews * is yelp letting this go?
    @1115 am pst 8-5-14 38 live reviews yelp filter kicked in
    @1147 am pst 8-5-14 77 live reviews and climbing
    @633 pm pst 8-5-14 171 live reviews *3099 reviews removed & 136 not recommended.
    @926 am pst 8-6-14 233 live reviews *3140 reviews removed & 233 not recommended. * the viral buzz is slowing down * will yelp wipe out all reviews, not recommended, deleted, and live? Will the account go back to normal?
    @101 pm pst 8-6-14 14 live reviews * as predicted the big reset - yelp wiped out all the previous reviews.
    @1200am pst 8-10-14 45 live reviews
    @216 am pst 8-13-14 36 live reviews 37 not recommended & 3836 removed - account most likely under a dedicated review team


    * 1170 reviews have been removed 247 not recommended @ 313 pm pst 8-4-14
    * 1170 reviews removed and 336 not recommended @417pm pst 8-4-14
    **3099 reviews removed & 136 not recommended. @ 633 pm 8-5-14
    *3793 reviews removed & 51 not recomended @1200am 8-10-14
    *interesting observation, I don't see one review from a elite yelper.