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Lead Impact Scammed $900 from me telling me policy dictates that they wont help me.

Discussion in 'BlackHat Lounge' started by HollywoodToday, Jul 22, 2015.

  1. HollywoodToday

    HollywoodToday Regular Member

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    Lead Impact Scammed $900 from me telling me policy dictates that they wont help me.

    It all started when I joined Lead Impact which requires a minimum $1,000 deposit. I placed my $1k in the account and proceeded to create campaigns. While spending time using another network, I realized I needed to chat with lead impact regarding their policies. I asked saying:

    "If I don't log into my account for a month, will you close the account and take my $900 remaining?"

    ---They responded in an email saying:

    "Your account will automatically be deactivated (but not deleted) after 6 months of inactivity"

    So, to prevent them from taking my funds and keeping my account "active", I logged into my lead impact account a couple times a month. One day, I sent an email to lead impact regarding questions on campaigns I had and all they could tell me was that I had no more funds and couldn't run any campaigns.

    So, here's my proof to the fact that lead impact absolutely 100% WOULD NOT accommodate for a client who was simply misled by their own staff.

    [​IMG]

    Lead Impact is not willing to take the responsibility at fault. I asked 3 EXACT questions and got 1 answer which led me to believe I was safe to simply log into my account to be considered "active" EVIDENCE:--> http://prntscr.com/7t2fo6


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    <-----THE CONVERSATION BELOW IS BETWEEN LEAD IMPACT AND MYSELF REGARDING THE SITUATION----->

    ME:
    Hi, I received an email concerning my account. It says that I haven't had an active campaign in 150 days and if I continue inactive till the 180th day, my account will be suspended and money taken. 1. Can I still get a $913 refund of the $1,000 I started with? 2. Can you tell me where the funds would go back to, would it be to my bank or paypal, Id like it to go back to my paypal if possible. 3. To start the expiration count over, do I have to run a campaign? Or, can I just log into my account and that's enough?


    Lead Impact:
    As noted in the Unused Funds notification, there is a 20% administrative fee should you request a refund of your remaining balance. Per policy, we refund to the original form of payment, which is a credit card ending in 3906.
    In order for your account to be considered active, one or more of your ad campaigns must be receiving traffic. Logging into your account does not qualify as activity.
    Please let us know if you would like to proceed with the refund.
    Thank you,


    Me:
    OK, well I would like to get the refund, but my credit card ending in 3906 is no longer a valid card. I've gotten a new one since then. What do I do in that case? Sending to my paypal would be ideal. My paypal is ....@ ..gmail.com
    Thanks


    ME:
    Hey guys, haven't gotten a reply back for my previous email concerning refund procedure. :)


    Lead Impact:
    Unfortunately, we cannot offer you a refund. We have been informed by our Accounting department that your remaining balance was wiped after 180 days of inactivity. We also noticed that we sent you a notice on July 10, 2014 that your remaining balance was subject to forfeit after 180 days of inactivity per our Terms and Conditions. We strongly advised to "Please log into your account and review your campaigns."


    ME:
    WHAT!, wait a minute, when you sent me that email I replied asking if it was ok to just login and you told me that was all I needed to do to keep it active, otherwise I would have easily asked for a refund, duh. Which is why I've been periodically logging in once a month or so. This will not work, absolutely not. I absolutely will not take no for an answer. Not to mention, I logged in the other day to see that the balance said $913.
    Please advise on the refunding procedure.


    Lead Impact:
    In our email, we wrote that your account must have activity before 180 days or your balance would be forfeit. We did not specify in our email that logging into your account counts as activity. Our system counts impressions delivered as account activity. As your account has not received traffic for over 180 days, your balance was forfeited. We apologize for any inconvenience but this amount is not refundable. We are happy to assist you with your account if you choose to continue running ads on our network.
    Thank you for your understanding,


    ME:
    Absolutely not, you led me to believe otherwise in the email many months ago. There's an obvious and simple reason why I haven't requested a refund. It was because of your staff who gave me the wrong information leading me to believe this which is why I've logged in periodically, plain and simple. I will dig up the email and request the refund again. It's unacceptable and I don't appreciate you disregarding the situation to resolve. This is no way to run a large traffic outfit.


    ME:
    Here is the email I spoke of. I asked a specific question requesting a specific answer from the very beginning. You're response was that I needed to be active otherwise after 180 days the funds would be forfeited. Here is the email--> http://prntscr.com/7t2fo6
    I would not have asked the question just to give you my funds. VERY SIMPLE.
    This is false, misleading and contemptible and I want my funds returned to me immediately otherwise I will escalate this to monetary theft.
    http://prntscr.com/7t2fo6


    Lead Impact:
    You will note in the email that we never specified that logging into your account qualifies as activity. We apologize if there was any misunderstanding; however, activity means that you are being charged for impressions delivered. We apologize for any inconvenience caused.


    ME:
    Your misleading vague response cost your client $730--> LOOK AT THE QUESTION!!!

    "If I dont log into my account for a month, will you close my account and take my $900?"

    Your response-->

    "Your account will be deactivated after 180 days of inactivity"

    Obviously logging into my account and "activity" is the same thing from this conversation. Anyone would agree. This was your fault, not the clients.

    I really ask that you reconsider providing my $913-20%=$730 back to me because of this miss-understanding. Its better to refund than to have a very disgruntled client. In fact, I still have the amount loaned in my bank account which I pay off at $25 per month which is all the more reason for me to be disgruntled.

    If I am not reimbursed, I will have to share my thoughts online regarding our situation and it will be quite partial because I truely believe you'd be ripping me off and who knows who else. Bye

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    Closing:

    After waiting for months with no response, I am now sharing my story with others in hope that Lead Impact will recognize their mistake and return whats legally mine. A $720 refund OR a $9XX.XX balance in my lead impact account would suffice as satisfactory, legal, moral, and good client relations. After not cooperating, this thread will continue to be placed on major forums negatively if no agreement is met. Otherwise Id gladly delete the few I've made so far. Here are some forums I will submit to:

    [​IMG]
     
  2. fredfred547

    fredfred547 Power Member

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    You're in the wrong here. Yes, they gave a vague answer, but it's your responsibility to get a direct and accurate response. They did exactly as they stated. Unless they explicitly wrote that logging in counted as activity, you can't expect them to refund you. You really should have asked what their definition of "activity" was.
     
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  3. gmsniperx

    gmsniperx Jr. VIP Jr. VIP

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    I think you have lost your money. Because i remember i had a similar experience long time ago. But it was an account ban with loads of money in it.
     
  4. asap1

    asap1 BANNED BANNED Jr. VIP

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    They used funny wording to fool you and I see where they got you.

    You - "when you sent me that email I replied asking if it was ok to just login and you told me that was all I needed to do to keep it active"

    Their definition of active - "In order for your account to be considered active, one or more of your ad campaigns must be receiving traffic. Logging into your account does not qualify as activity."
     
    Last edited: Jul 22, 2015
  5. BreaknBrix

    BreaknBrix Power Member

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    That's fucked up.

    Really really fucked up.

    Anyone using this shitty network.... I suggest you immediately withdraw your money.

    OP, I don't care about their gay little policies. That money is yours, I doubt those emails would hold up in court but you go do what's right.

    If you don't get your money back send me a message. In fact, I'll message you right now...
     
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  6. vikky

    vikky Newbie

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    Usually networks will deduct a fee for inactivity. But If you talk to your Account Manager, there is a chance they will return the money to your account. I got back my $500 once from my network by speaking with the Account Manager.
     
  7. tony_d

    tony_d Elite Member

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    Technically, they told you that you would lose your money unless you ran ads.

    However - technicalities are the worst reason to take a clients money. It breeds nothing but ill-will, and sooner or later, that's all that's left...
     
  8. HollywoodToday

    HollywoodToday Regular Member

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    Yes, thanks for the thoughts regarding the loss of my $900 due to the vague and negligent response from Lead Impact.

    I wish lead impact good things, but a high authority network that treats clients this way is wrong. I understand that words weren't communicated and either party can be blamed, however due to the negligent, vague response from Lead Impact, I lost $900. The simple answer would be, "ok, sorry for that misunderstanding, we'll work something out", but instead it was just a brick wall and sorry client, you're screwed, bye.