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Just Sold my First item on Ebay! (Question about shipping)

Discussion in 'Ebay' started by yellowcat, Mar 23, 2017.

  1. yellowcat

    yellowcat Regular Member

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    Hey everyone i just sold my first item on ebay, i was wondering how does shipping/tracking work?

    I didn't use any tracking just mailed it off, if the buyer says it wasn't shipped i assume i am boned.

    How much does it cost for tracking? What are some tips you can give a newbie seller?
     
  2. hippo123

    hippo123 Jr. VIP Jr. VIP

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    Your national courier should provide an option to ship with a tracking number. With extra fees of course
     
  3. online28

    online28 Power Member

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    You need to pay for tracking. I have sold on ebay before. Many people said that they have not received the item and request refunded. You ebay and PayPal will be limited because of this complain.
     
  4. Old Dog

    Old Dog Newbie

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    I sell quite a bit on Ebay and package and ship all my items from home. I am from the U.S. and can only speak of using the USPS for shipping items. Not sure where you are from so this may or may not apply.

    I print my labels through Ebay. If you are a new seller with the hold on funds from paypal they will allow you to still use funds from the sale to purchase postage.

    All you need is a postal scale and a printer. I just print it out on regular paper and use clear packing tape to affix it to my package.

    The cost of shipping depends on the weight of the package. Anything 16 oz or less can go first class mail. Over 16 oz is priority mail and you may as well call it pounds cause if it weighs 1 pound 2 ounces they charge for a 2 pound package and it will go as priority mail. You always round up to the next pound or oz. when weighing.

    A first class package with tracking ranges in cost for me from $2.61-$4.30 depending on the weight up to 16 oz. I am a top rated seller and a bronze power seller (lowest level) and I think it gives me a slight discount on shipping so it may be different for you.

    As i said before above 16 oz goes as priority mail and there are so many different ways to ship that can be more cost effective depending on weight and size of package that I will not even go there.

    Hope this helps and if you are from the U.S. and have more specific questions I'll try to help any way I can. Good luck.

    Edit: BTW without tracking if someone claims they did not receive the package you are shit out of luck and will have to refund.
     
    • Thanks Thanks x 3
  5. HallLiz

    HallLiz Regular Member

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    Congratulations!
     
  6. Ali2018

    Ali2018 Newbie

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    Is your money on hold for 21 days
     
  7. kcx393

    kcx393 Newbie

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    Depends on your local mailing options, but tracking is highly recommended, as you said, they can just say they never got it and you have no proof..
     
  8. zerkamaz

    zerkamaz Junior Member

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    Thanks for valuable info!
    But, what if I dropship the product? Do I have to provide shipping labels to Paypal or just provide to him a tracking number?
     
  9. Xsesonit

    Xsesonit Regular Member

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    Congratulations on your 1st item. I know this is pretty late, I hope that your business is doing better now.
     
  10. nahid133

    nahid133 Senior Member

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    I want to hop into this conversation.
    What about if i want to dropship like from Amazon to Ebay. How the shipping works for non US resident.
     
  11. cherry0112

    cherry0112 Registered Member

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    You can do as Drop-shipper, such as Dropshipping from Amazon to Ebay, and don't have to make label yourself.
     
  12. Mr.Steath

    Mr.Steath Newbie

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    Congratulations on your 1st item., I hope that your business is doing better now.
    You should ship out item to customer and then add tracking in ebay account or login to your paypal account choose mark as shipped and then add tracking.
     
  13. TranThuyEbay

    TranThuyEbay Newbie

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    pm me with ebay high selling limit
     
  14. jmcs23

    jmcs23 Regular Member

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    Also, just to throw this out there... Even with a tracking number, the buyer can still claim they never received the item. I sold a used cellphone once and it did have a tracking number. It showed it was delivered and left on the doorstep. The buyer claimed to never received the item so ebay refunded their money. Luckily the carrier had insurance coverage on the package so I filed a claim and got some money out of it. Real shitty situation... So if you're selling higher priced items consider insurance and require a signature on delivery so they don't just leave it on the doorstep.
     
  15. oatmeal

    oatmeal Regular Member

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    I think the most important thing to mention for ebay sellers is this: having an account in good standing and being allowed to sell on ebay is the most important thing. Who cares if some dishonest buyer claims they never got their item when they did and you have to refund them $20 or $50, or even $100. As a seller, you will easily make that money back in no time. What's worse is to have a strike against your account and possibly go into "below standard" rating or even have your account suspended. Now you can never sell anything. So don't sweat it if you lose 20 bucks here and 50 bucks there. As long as you can continue to sell on ebay, you'll make all that back and more.

    When I first started selling, I didn't know this. I thought the only thing that was important was the feedback score. Boy was I wrong. I fought over open cases worth around $15, $30 and when ebay favored the buyer, I got strikes on my account and became below standard. I could barely make a sale a day after that since my listings would show up on page 50 instead of page 3 or 4. Luckily, after some time, those defects were taken off and my slate was clean again and I was able to build back up to Top Rated/Above Standard and now I'm back to selling like I used to. So the MOST IMPORTANT thing is that you keep your account in good standing so you can keep selling. It's not worth fighting over $25 and risk losing your ability to sell on ebay permanently.
     
  16. jmcs23

    jmcs23 Regular Member

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    I do agree that if you're trying to make a living from selling on eBay, keeping your account in good standing is definitely very important. However, as someone who just sells things they no longer need, I have a hard time losing $1-??? because a potentially dishonest person wants to claim they never received an item. Ebay will usually always side with the buyer, so just keep that in mind...
     
  17. faisalmaximus

    faisalmaximus Jr. VIP Jr. VIP

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    Every currier provides a tracking number, you can get it while posting from the post office.
     
  18. oatmeal

    oatmeal Regular Member

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    Yes, I'd definitely recommend 100% full tracking. That is your only best bet to protect yourself from some dishonest buyer who wants to try and open a claim and get their refund when they received it. The good news is that it's true, most buyers are honest and will not pull try to pull this.

    For someone who is not a regular seller, and selling say just 1 item every few months, then yes, losing $1 or a few bucks is problematic and you want to be sure you use full tracking. But if you are a regular seller, there is a new aspect to factor in. The potential gains from shipping cheap or FREE with non-tracking international airmail versus the potential losses for unreceived buyer claims (whether honest or dishonest, it won't matter, you'll have to refund them anyways and eat the loss).

    Let me try to make it clearer and simpler:

    Let's say you sell items for $20 each. With non-tracking airmail shipping, it's free (which I get that for many of my international air mail shipments). Or, if you want to protect yourself from claims, pay the extra money. You'd have to calculate roughly how much profit you make from the FREE shipping versus if you had paid full tracking. Let's say non-tracking your profit is $10 per sale. With full tracking, profit is $4. If I make 10 sales, my profit is $100 with no-tracking. If I make 10 sales, my profit is $40 with full tracking. Now my rate is less than 1 in 10 but for argument's sake, let's just say 1 out of every 10 non-tracking shipments turns into an open case of unreceived items and I have refund that person. I had $100 profit and minus $20 refund so my net profit is still $80 which is more than the $40 profit with full tracking. So as you can see, in this case, I'm making more money by shipping with free/low cost non-tracking airmail. So I don't mind eating a loss here or there, I'd still come out making double the profit than if I paid full tracking for every order. This example doesn't apply to everyone or every situation. You have to know what you are selling, the value, the rate at which you get opened cases, the amount you'd have to eat and see if it works out for you still. In my case, it does. When the orders get very big (say over $75), then I pay extra for full-tracking because the larger the value the order the more risk and value you have to lose if they open a claim, even if just once. For small orders like mine, you don't have to sweat it. It's all about volume. I'll make my profits simply due to volume alone, so I could care less about the 2 or 3 dishonest claims I might get per month. This is what is called "acceptable loss" in business. Acceptable loss is actually a method to make more money if you didn't know that. Sometimes not having acceptable loss actually shrinks your business and profits.

    Think about a fisherman. The bigger the net he casts, the more fish he can catch. Of course, that also means the more bad fish he'll catch and have to throw away too, but so what, you caught 100x more fish than before, so what if you have to deal with an extra 15% bad fish that you have to throw away, you are still 85% growth. Hope that helps.