My whole story is summed up in the following chat log. Perhaps others may also benefit if they find themselves in a similar situation. (07:15:15 PM) System: There are currently 0 people in front of you and 84 chat technicians assisting customers. (07:15:34 PM) Bob Da: has entered the chat. (07:15:40 PM) Bob Da: How may I assist you today? (07:15:42 PM) Bob Da: Welcome to HostGator Live Chat. (07:15:49 PM) Joe: Hello (07:16:00 PM) Bob Da: Hello. How are you? (07:16:31 PM) Joe: I created an account with HG a few months ago because I found a coupon for $0.01 hosting for the month (07:16:48 PM) Joe: I stopped using the account after that months, but kept getting billed (07:17:07 PM) Joe: now I want to use my account again, but I don't want to pay for months I didn't use it, what are my options? (07:17:18 PM) Bob Da: Okay. May I please know the primary domain name on your account, or the email address on your billing? (07:17:34 PM) Joe: sure, xxxx (07:18:00 PM) Bob Da: Please allow me a moment to check into this for you. (07:18:04 PM) Joe: sure thing (07:20:43 PM) Bob Da: Unfortunatly, even if you stop using the account, but dont cancel the account, you will still be billed. If you want to start a new account you will have to cancel the old account, pay the past invoices and resign up. (07:21:10 PM) Joe: so pretty much I need to sign up for blue host or just host instead? (07:22:38 PM) Bob Da: Before you make that move, Please allow me another moment to check into this for you. (07:22:50 PM) Joe: okay (07:27:12 PM) Bob Da: Still working on it. (07:27:24 PM) Joe: not a problem (07:34:30 PM) Bob Da: I am still on the case!! (07:34:58 PM) Joe: that's ok, I'm just reading up on other web hosts in case it comes to that (07:35:15 PM) Bob Da: Okay. Here is the deal that we are offering you. (07:36:18 PM) Bob Da: We are willing to delete three of the four invoices if you are willing to pay one, which will bring you current and your account active. (07:37:02 PM) Joe: hrm... not exactly what I was hoping for, but it does sound fair regardless (07:37:36 PM) Bob Da: See, you wont get this kind of service anywhere else!! (07:37:39 PM) Joe: I guess for the hassle it saves me, it's worth it... (07:37:59 PM) Joe: I admit, you have been very helpful Bob (07:39:03 PM) Bob Da: Thank you!! I do my best! Was there anything else I could do for you while I still have you in chat? (07:39:36 PM) Joe: not right now, although that may change when I get to work on my web site (07:39:45 PM) Joe: thank you Bob, have a nice day (07:40:08 PM) Bob Da: Okay, take care and have a great rest of the day! Thank you for using HostGator Live Chat. If you could take a minute to rate your experience with HostGator as well as my overall performance, that would help us to improve our customer service. To do that, you can send an email to xxx and briefly review your experience, or, just click the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out. (07:40:32 PM) Joe: closed this chat intentionally. P.S. Anyone know how to stop those smilies from taking over the time stamp?