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Issues with delivery time.. Let's find a solution.

Discussion in 'BlackHat Lounge' started by LuckyCharm007, Sep 27, 2015.

  1. LuckyCharm007

    LuckyCharm007 Jr. VIP Jr. VIP

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    I have not been a BHW member for very long but I do use the MarketPlace very often for either my sites or my clients sites. I know the issue of fake reviews are being resolved soon (escrow service?) But I wondered if mods were looking into the issue with delivery time.

    Most of us that do buy here from clients, it's quite hard to keep a good reputation locally when you offer them a service and tell them "5 days max" and 10 days later nothing have been done/delivered. At the end of the day, it's my reputation that is on the line and find it quite funny that sellers get away easily with this.

    I feel like every time I buy from a seller I NEVER what was promised on time. I have seen many excuses such as "Computer broke down" "My dog ate my keyboard" "I have had health issues(this one seem very common, I guess some BHW members are VERY unlucky)" "One of my <team> member cpu overheated" and so on..

    I think it may be a good idea if we do get an escrow (I think that was proposed?) that there would be a real delivery time and a "penalty" for the seller who do not deliver on time, as promised. I think having something like a 5% fee for every 24 hours late would motive the sellers to deliver what was promised on time. If this continue at this rate, I might just stop buying from the Market Place.

    Just my 2 cents to try and help this community grow.
     
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  2. randybishop

    randybishop Elite Member

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    I think that is a good idea.
     
  3. lightningblitz

    lightningblitz Elite Member

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    I say make it ten percent. 24 hours is a LONG time when you are dealing with a client.
     
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  4. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    I actually like that idea as the BST section is still in the "Wild Wild West" phase that everything on the Internet goes through.

    While I rarely buy from sellers here, I've noticed that the times that I have seen sellers deliver late that the seller either receives more orders than they can handle and they begin ignoring other requests, or they stop trying as hard once they receive enough positive reviews about their BST.

    Of course, this isn't every seller on BHW, but there are some that do this.
     
  5. archon10

    archon10 BANNED BANNED

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    Freelancers for some reason feel pressured to get things out quickly. I understand it and I've had customers kinda push me into earlier dates when I don't want to commit, but I always tell people that it will take me much longer than it actually will. You have to manage expectations. This way, if something happens to me, I have some room to skip a day of work or whatever. Freelancers seem to never budget their time well, so they wind up making stupid excuses for missing delivery dates.

    For instance, if I can get something done in a day, I tell people to give me a week. This gives me room for that customer that says he needs someting 911, or if I get sick, or my car needs to go into the shop, or just whatever.

    And then, when the freelancer can't make the date, instead of just saying upfront "Hey, I'm going to be late." They make the customer follow up and wonder wtf is going on. Freelancing life is much easier if you manage customer expectations without making stupid commitments.

    ETA: When you tell people it will be a week and you get it done in 2 days, they love that too. Looks good on you even though you knew it was only a day's worth of work.
     
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  6. nickvk

    nickvk BANNED BANNED

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    A BHW seller with this much maturity ? wow... i used to think that they are the best when i joined this forum.
     
  7. LuckyCharm007

    LuckyCharm007 Jr. VIP Jr. VIP

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    Some are good and worth it 100% when I feel like outsourcing. Some just.. Doesn't care once the momey reach there paypal account
     
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  8. laowai

    laowai Power Member

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    Reason is simple, if you tell to your customer 1 week you will likely loose the job as there is always someone who says 1 day.

    Back to the topic, I think that most of times services are oversold and they cannot deliver on time. Maybe there should be some kind of limited amount of spots per day and queue that service providers could set to control incoming orders. Of course every service is different and some are automated and not having such issues.
     
  9. archon10

    archon10 BANNED BANNED

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    Not if you are better quality and they know they can rely on you. The "one day" freelancers are the flakey ones who have hospital issues every day.
     
  10. davids355

    davids355 Jr. VIP Jr. VIP

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    How about just a rule that TAT has to be clearly displayed in every BST and if seller delivers late 3 times or something then TAT has to be increased in the BST graphic...?
     
  11. archon10

    archon10 BANNED BANNED

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    Speaking of TATs and BSTs, GrahamCracker is in the SL forum again. LOL
     
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  12. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    Did you also see the SL about blackguy81 failing to deliver? :D

    He made an interesting promise in the thread to refund everyone who ordered from him that I'm curious to see if he keeps.
     
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  13. lightningblitz

    lightningblitz Elite Member

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    Isn't this the fourth thread about Graham in the past month?

    You would think people would learn to not deal with some people, and if a seller is having a 'health problem' to avoid them until some more reviews come in.
     
  14. archon10

    archon10 BANNED BANNED

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    Yeah, flaky. This is why I say give yourself some extra time when you manage customer expectations. If 1 order takes you a day, give the customer the expectation of 1 week because when you get 7 orders, 10 orders, 15 orders, you can start to juggle your time without setting ridiculous deadlines that do nothing than make all 10 customers disappointed.
     
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  15. BreaknBrix

    BreaknBrix Power Member

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    I think it's more a temperament & lazy customers issue than a time management issue. As in, from people I've worked with over the years, seems like 80% of people put 20% into everything they do. They just don't have that go-getter attitude that .. umm, billionaires have.

    Like when you wake up at 4:30am, work out, eat a healthy breakfast, walk the dog / clear your head for 10 mins, get to work by 6:30am then have more done by noon then most people get done in a whole week.

    I was watching this on solarmovie last night, "How To Be A Billionaire".

    If you pay close attention to the indian guy who owns 4 businesses, the way he works and lives his life... 99% of people just aren't like that. Nor do they live around romodels like that. And you can see the effect his lifestyle has on his sons. Like the 1 kid who's 16 years old. That kid probably works harder than most adults on here.

    My guess is if people added an extra week or 2 onto their TAT, they're still gonna wait till the last minute.

    Realistically, if you value time that much (which you should) then you gotta find & work with people who also value their time. I was gonna buy 1 link from a popular service on here that sells power links for $30-$200 each. I saw 1 simple comment from a girl saying something like, "I was suppose to get my order a week ago what's going on?" Came back later in the day, saw no response then deleted the bookmark for that service. Will not use it. Don't care what his excuse is.

    The real problem is, most people won't do this. Cause most people don't really value their time. They think certain "popular" services deserve leniency. Not realizing that leniency is what makes them that way in the first place.

    Moral of the story, lazy customers leads to lazy sellers. Not vice versa. The only way sellers would change is if every marketer on this forum suddenly gave a fuck about their time. That's not happening. So sellers aren't changing without mod intervention / rule changes.
     
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  16. LuckyCharm007

    LuckyCharm007 Jr. VIP Jr. VIP

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    That might just be my problem. I do value my money, my time and my customer's time.

    Problem is you don't know until you ordered the service. Then excuses are starting to come in on a daily basis and you just realized you did a huge mistake.