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Is it normal to have to pay a $50 "Fee" for a DMCA Complaint to a hosting company?

Discussion in 'Web Hosting' started by HealeyV3, Aug 13, 2012.

  1. HealeyV3

    HealeyV3 Power Member

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    Hi all,

    I received my first DMCA Complaint for a website that I forgot about even being on my server (Hosting it was a favor for a friend.).

    After receiving this, I immediately removed the server thinking all's OK.

    4 days later, my server goes down. I contact Burst.net Support to figure out what's going on.

    They tell me they've shut down my server due to the complaint, and are forcing me to pay a $50 "Complaint Fee" to restart my server....

    So, is this normal? Should this be what I can expect from most hosts?

    OR, can you recommend a DIFFERENT host that I can use (VPS Mostly for Scraping and website hosting.) that WON'T charge me this ridiculous fee.

    Thanks everyone!
    -HealeyV3
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  2. Derrick H

    Derrick H Registered Member

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    Well first off I would say look at your providers Terms of Service/ Acceptable Use Policy or any type of contract you agreed to when hosting with them. If there is any notes or policies stating that they can charge you that then you are kind of SOL. I know for a fact the hosting company I work for does not charge people any type of ridiculous fees like that... in my opinion it just sounds like they are just making some extra $$$$ off you.

    I would challenge them on this fee they are charging you and just ask where it states that they can charge you that. Oh and my recommendation would be to make a back up of your files before you do so just in case.
     
  3. Derrick H

    Derrick H Registered Member

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    Okay so I missed the name of your hosting company in your original post but I saw when I read the post again and decided to look them up and found their hosting contract and you are (according to the contract) most likely going to have to pay that $50.00 account re-activation fee/complaint fee.

    As Per their contract found here : http://burst.net/policy/contract.pdf

    in section 2.6 it state:
    2.6 Penalties and Extra Fees. Client agrees to pay BurstNET® US$35.00, per occurrence, for bounced checks. Client agrees to pay BurstNET® US$35.00, per occurrence, for each chargeback issued against a transaction. Client agrees to pay BurstNET® US$35.00, per occurrence, for each credit reporting/collection agency filing that may be necessary to expedite receipt of payment, collect on overdue funds, or other related issues. Client agrees to re-imburse BurstNET® for all legal/court fees optained while attempting to collect client’s debt. Client agrees to pay BurstNET® US$50.00 for each re-activation of a suspended account. The US$50.00 re-activation fee is per account, with an account potentially containing multiple websites, servers, or other services. Client agrees to pay BurstNET® US$25.00 for violations of the "Abusive Clientele" policy. Client agrees to pay BurstNET® US$100.00 for each blacklisting occurrence due to Client activities. Client agrees to pay BurstNET® US$9.95 for recreation of a VPS or US$25.00 to rebuild a dedicated server after cancellation, as a service restoration fee. BurstNET® reserves the right to charge a US$25.00 expedite fee for any support issue that client insists be taken care of “on the spot” immediately. Charges may be incurred for Abnormal Support requests serviced on your account.
     
  4. papa_ji

    papa_ji Jr. VIP Jr. VIP Premium Member

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    well you can get vps from my company and there will be no DMCA complains we totally ignore all kind of complains if you want this kind of peace of mind just hit me a pm I will provide you a good vps but the cost will be lil bit higher as my server is not OnShore normally OnShore vps is cheap in price I have OffShore server, so basically there will be no trouble for any kind of DMCA issues