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Is it just me or are your clients also like that ?

Discussion in 'Business & Tax Advice' started by novel92, Sep 18, 2013.

  1. novel92

    novel92 Regular Member

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    I am getting clients every week for seo, graphic design, proof reading and other things.

    I've noticed that I am kinda having a hard time with clients, not because I don't understand what they need but rather they behave weird and irrational and think they know it better.

    For example: I am getting an seo client and he tells me he needs link building done ASAP, then I write him back and he responds in 3 weeks telling me he was on a vacation. Or another seo client needs his business site ranked and I told him that he only has to pay when he sees results, so he paid me after one month, as the rankings improved over time. Next thing I see is that within one month he gets tons of links from another provider and his site basically got penalized, while I told him before that anything heavy is an absolute no, I said that to him, but he just kinda ignores it and tells me to rank his site further... like that... Then I had to move hosting to another country, so I set up the hosting and later I get told that they discussed it again and that they don't want to move the hosting anymore, while I've subscribed for it already. Another example: I am getting a few graphic design clients, I send them samples of my work, they are happy and ask me for my paypal email, I sent it to them and I don't hear anything back or i am getting a job for proof reading... I get the work done, ask my client important questions and tell him to send me the first payment... 2 days later he sends me the payment but doesn't reply to the questions that are necessary for me to continue the work and lots of shit like that. Then I am sitting here at my home and think: What the fuck is going on ? Should I ask him again to reply and all that type of mind fuck. Basically most of the clients I am getting have such an irrational behavior sometimes that i just don't get it.

    Anybody experienced the same and can tell me the nature of it ? I already thought about posting this for quite some time but now I am so pissed of it, that I finally did it.

    Maybe someone can help me out.

    Thanks
     
    Last edited: Sep 18, 2013
  2. Conor

    Conor Jr. VIP Jr. VIP

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    Clients expect you to be a mindreader. Happens to everyone. Sometimes you just need to politely explain the terms of your work and let them do the rest.
     
  3. thedarkest12

    thedarkest12 Regular Member

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    Yep. They're all the same. Lol. I set up my creative media/development biz a year or so ago and operate in the UK and usa and everyday, without fail, the day ends with me thinking WTF was that all about? ...

    It's quite frightening in some respects and is what is pushing me back into my own retail and manufacture business over service providing. Or at least taking a step out of the driving seat of the marketing business as clients really are starting to grate on my otherwise cool exterior ....

    Good luck with it. Make sure you get paid.

    Posted via http://topify.com using Android
     
  4. nanavlad

    nanavlad Jr. VIP Jr. VIP Premium Member

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    Wouldn't it be great if you could do your job and get paid for it
    Unfortunately it doesn't work like that,

    The problem is the majority have no idea how the internet works.

    Send a couple of fake inquiries to them mentioning how you found then on the internet

    This is usually a wake up call. if they mention the calls they got, you should tell them, these are more
    than likely just tyre kickers, as the site is not finished and set up for targetted traffic yet.,
     
  5. kosher_12

    kosher_12 Newbie

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    not so surprising, I encountered lots of people like that, some of them ask me to do something, I've done it, then they pay, few months later, I check the site, it was still the same from the last time I put my work which are mostly full of dummy's..not a big deal for me as I've been paid already.. I just then said to myself, here comes another Internet Fail person.
     
  6. Danny1111

    Danny1111 Elite Member

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    First off - the honest truth is you can't do any work without getting some payment up front .. otherwise your going to go backwards fast.

    Also to weed out the time wasters you have to set a rate for the clients that they have to pay - no excuses no BS - that's the price and if they want second rate work then go for something cheaper.

    Seo work actually sucks getting started - but once you get going its much better when you have the pricing power.
     
  7. Junkfood00

    Junkfood00 Elite Member

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    Hehe, sounds funny to me. There is a quite difference between serving another internet marketer and a store owner or someone unfamiliar with the online procedures. Internet is a bit spooky to them, that's why their behavior doesn't match up with what we're used to. Just keep on improving the way you conduct business like having a system a place that sends out reminders or whatever.
     
  8. novel92

    novel92 Regular Member

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    I get paid, that's not the problem. It's just that the communication is so awful, prospects and clients seem scattered and can't cope with me being clear and straightforward to them. I am not sure whether it's me being to analytical about the whole thing or them having a monkey business.
     
    Last edited: Sep 18, 2013
  9. rispel

    rispel Registered Member

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    I've been there as well. Meanest trick by one of my clients? Forcing me to work through new-years eve to reach their deadline and then not doing anything with it... at all.

    My experience is that, like Danny1111 said, if you setup good rates you filter out the worst ones. I got spoken to like a piece of trash by 2 of my clients, both of who paid NOTHING because I wanted to help them out. The clients who paid me an hourly fee of > €35 per hour were the ones that rarely complained. Even more so... my best client paid € 75 per hour + expenses and was so happy with the services provided that they gave me a bonus and send me a xmas card :p

    Try to upgrade your clientele by asking higher rates, but also by giving them more service. If you do an intake meeting (after you signed for buying your services), take them to a descent restaurant or coffee place. Especially when you deal with bigger companies, the people who interact with you are probably not the boss. This means that when you take them for lunch they:
    1. Have a better meal then their crappy sandwiches at the office
    2. Can show off to their boss that they worked during lunch
    3. Have a good time away from their desks (I know I used to like to go out for lunch when had a fulltime job)
    4. Feel like they owe you, since you bought them lunch AFTER the deal was closed.
    (Possibly) 5. Liked it so much they recommend you to their network.

    This is just 1 of many things which could help in getting into a 'higher' clientele. You could also think about sending hand written 'thank you' cards, small gifts etc. Once you had 2 or 3 customers at a higher hourly rate, it is easier to get more clients on that level. Why would you work on a new job for $30 if all your current clients pay $75? Easy to defend towards new prospects.

    Off course in order to reach this, your services should be on a high standard already (but I assume you don't sell crappy services).

    Hope this helps man! Good luck with dealing the biggest pain in selling services: clients ;-)
     
    • Thanks Thanks x 1
  10. yawer

    yawer Newbie

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    You don't always have to provide your best.Instead you have to look what the clients want. Simlpe as that.
     
  11. trance92071

    trance92071 Senior Member

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    Also, be sure to take time out of your day to sit/talk with your client and educate them a little bit about the processes you use to complete the graphic design and seo services. After all, this is why they are most likely coming to you. Because, they don't know how to do it themselves. So, take some time to educate them of the payment process/q&a process/ranking process etc. I am sure they will be a lot more thankful that you took 30min-1hr out of your day to explain some of the strategies and tactics you are using. This is also going to help show them that you know what you are doing and are very confident which in turn would answer most of their questions and get them on the right track of being a "good" client.
     
  12. coolboy113u

    coolboy113u Junior Member

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    Don't worry mate, these things happen. I had a client who used to write "ASAP" in every email and expected the prices to be low. He used to call me in every day or two and wasted almost a hour or so trying to figure out how everything on the internet works.. :D
     
  13. christianbed

    christianbed Jr. VIP Jr. VIP Premium Member

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    Sorry to kind of bump this, but I get this one: clients are red hot to get started then after invoicing them (as per their request) I never hear from them again. Try to wait a week before a casual, 'just touching base to see what you're thinking on this...' 1 in 10 respond.

    Or how about the clients who you have to remind every month that the invoice was sent two days ago, and then they finally get around to paying a few days after that, when you send a second reminder?
     
  14. Porphyrogenitus

    Porphyrogenitus Junior Member

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    They aren't responding because you're emailing them. Pick up the phone, give them a call, and force them to say no to you over the phone. 80% of them won't do it.

    If you've ever been on the buying side, imagine that you are looking to buy what is alleged to be a "premium" product for say... $5k. Now imagine that they sent you an invoice, but you have have some questions and just got busy and didn't get to it right away. Then a week later you get an email ~"Why haven't you sent my money yet!?" You would probably say wow this guy just wants his money and instead of calling me, he sends me a batch email just to get paid. Change that and I think you'll go a long way.
     
  15. MadStacks

    MadStacks BANNED BANNED

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    Anytime you are dealing with clients you are going to have a percentage of them that are ridiculous. The customer is not
    always right but we deal with them because they have deep pockets. Usually as you go an pick up for clientele you can drop ones
    that are irritating and more work than they are worth.
     
  16. MafiaBoss

    MafiaBoss Elite Member

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    110% agreed......