[Initial Question]:
(10:09 am) [System] Customer has entered chat and is waiting for an agent.
(10:09 am) [David E.] Welcome to HostGator Live Chat. My name is David. How may i assist you today?
(10:10 am) [David E.] You can use hostgator.com/upgrade to upgrade your plan
(10:10 am) [Clark]: Hi David. I need your help on purchasing baby plan
(10:11 am) [Clark]: hello?
(10:12 am) [David E.] Yes I am here
(10:12 am) [David E.] Are you receiving any kinds of error messages?
(10:12 am) [Clark]: ok let me explain.
(10:12 am) [Clark]: Its been 4-5 days I have been trying to purchase baby plan for 3 years and kept on getting one error after another.
(10:13 am) [Clark]: it says this The following errors need to be corrected before signing up: You may not use affiliate coupon codes for additional package orders.
maybe it says 'additional package orders' coz it said u have already had an account there i reset password n that's what they said
(10:14 am) [Clark]: I just wanted to purchase one package and why is it saying additional package?\
(10:15 am) [David E.] Hmm which coupon code are you using?
(10:17 am) [Clark]: I was using this "RETAILMENOT80"
(10:18 am) [Clark]: I used this email to register **************
(10:19 am) [David E.] That error seems to be because of that code, where did you get this code?
(10:19 am) [Clark]: Ok if I dont use that code can I still purchase the package or not?
(10:19 am) [Clark]: will I still get 20% discount?
(10:20 am) [Clark]: how can I purchase it? because it says that I already have an account?
(10:21 am) [Clark]: I get that coupon from google search. Just search hostgator coupon you will get it.
(10:21 am) [Clark]: hello?
(10:23 am) [David E.] Yes you'll still get 20% off
(10:23 am) [David E.] that would affect the first invoice
(10:23 am) [David E.] You can use SNAPPY
(10:23 am) [Clark]: I will pay it in one off
(10:23 am) [David E.] Okay thank you
(10:25 am) [Clark]: but how can I purchase it? because if I click though baby plan and do the normal procedures it says I already have account and all that. I am asking my friend to pay it for me and I have already paid my money to her. How can I make it less hassle for her? because she already thinks its suspicious because of getting error after error for 3-4 days.
(10:26 am) [David E.] Do you already have an account under hostgator.com?
(10:27 am) [Clark]: I have no idea but last time it says input the billing password but I never gave my billing pass. So I reset my billing address.
(10:27 am) [Clark]: How can I check whether I already have account or not? or where can I login?
(10:29 am) [David E.] You can login gbclient.hostgator.com
(10:29 am) [David E.] Which email address would you have used?
(10:29 am) [Clark]: already told you
(10:29 am) [Clark]: Clark:I used this email to register ***************
(10:31 am) [David E.] You have an account already pending for ************
(10:31 am) [Clark]: ok so what do I do now?
(10:32 am) [Clark]: Ok I just reset my password and login to gbclient.hostgator.com
(10:33 am) [David E.] Our pending team is reviewing the account and will activate it. Please check your inbox for any updates.
(10:33 am) [Clark]: I saw my outstanding bill is Account Balance:
$214.65
(10:34 am) [David E.] I do see that account balance as well
(10:34 am) [Clark]: should I pay it or wait for review? and how come I didn't receive any email about my account being pending so I have to wait for the review?
(10:35 am) [David E.] As soon as that is made the account will be activated
(10:35 am) [David E.] The payment should be made
(10:35 am) [David E.] then the account will be active
(10:35 am) [Clark]: how do I even know whether the account is being activated?
(10:35 am) [David E.] I will check for you
(10:35 am) [Clark]: Is this normal procedures of HostGator?
(10:36 am) [Clark]: I didn't received any email about whether my account is being registered and it is now under review message.
(10:37 am) [Clark]: Lets do our business properly, please.
(10:39 am) [David E.] An email should have been sent to you. It is possible that it may have gone to spam or junk folder
(10:39 am) [David E.] Has the payment been made? I can see if I can escalate this for you if it's been made.
(10:42 am) [Clark]: I just double checked the spam and junk folder. There is no any email or any welcoming email at all. There is only reset password email which I use it to reset the password.I am not sure whether payment is been made or not because I didn't even know my account was registered and being under reviewed and I kept on asking my friend to register so tried couples of times to purchase it with her credit card. Could you please double check whether payment has been made or not. At the same time I will ask her to check her credit card statement but it will be any time soon because statement will only be available at the end of the each month.
(10:43 am) [David E.] Okay I am showing it is not yet paid
(10:44 am) [David E.] once it's made the account can become active and the welcome email will be sent
(10:46 am) [Clark]: oh sorry for bad English. Let me correct what I said.
(10:50 am) [David E.] Just checking in letting you know im still here.
(10:50 am) [Clark]: I can't sent message
(10:50 am) [Clark]: I just double checked the spam and junk folder. There is no any email or welcoming email at all. There is only reset password email which I used it to reset the password. I am not sure whether payment has been made or not because I didn't even know my account was registered and being under reviewed and I kept on asking my friend to try registering again and again, so she tried a couple of times to purchase it with her credit card. Could you please double check whether the payment has been made or not. At the same time, I will ask my friend to check her credit card statement but it won??t be any time soon because statement will only be available at the end of the month.
(10:50 am) [Clark]: There you go
(10:51 am) [Clark]: So to conclude everything:
1) I make payment of my current outstanding balance by login at gbclient.hostgator.com
2) Wait for active email notification right?
(10:54 am) [David E.] Exactly correct
(10:54 am) [Clark]: how about the review you mentioned earlier? David E.:Our pending team is reviewing the account and will activate it. Please check your inbox for any updates.
(10:58 am) [David E.] Correct the account right now is in a current pending state. Once the payment is made it moves from pending to an active state in which you will receive a welcome email.
(11:00 am) [Clark]: Ok great! few more question and I will email my friend to give a try again.
1. Does billing address has to be same as credit card registered address? because billing address is mine but my friend is making a payment on the behalf of me.
2. The plan said I can add unlimited domain. Is it correct? because I am going to buy lots of domain and does every time I add its has to go under review?
(11:03 am) [David E.] You can have unlimited domains on your account correct
(11:03 am) [David E.] They will not be put on a pending status like you primary
(11:04 am) [Clark]: how about question no.1 about the address?
(11:05 am) [David E.] Checking on that and thank you
(11:06 am) [David E.] Okay it would need to be the same address
(11:08 am) [Clark]: how can I change the current billing address then?
(11:08 am) [David E.] I apologize I double checked with billing and they DON'T have to be the same
(11:09 am) [Clark]: ok so you are certain right?
(11:09 am) [David E.] Yes correct
(11:09 am) [Clark]: Ok great then. May I have you staff ID as a reference.
(11:10 am) [Clark]: So that in future I can follow up with you if anything come up regarding these problems.
(11:10 am) [David E.] We don't have staff ID's But my name is Dave E. and out chat ID is 8715279
(11:11 am) [Clark]: Great noted with regards. Thanks for your help.
(11:12 am) [David E.] It was a pleasure assisting you!
(11:12 am) [David E.] You can use the rating service in the up right hand corner that says "Rate and Exit". Other than that have a terrific day!
(11:13 am) [System] Chat closed by customer request.
and IM related work.
