I just received this message "I bought this item from you,and you send me an empty package!!! I want the item that I bought or please send me my money back." I personally package everything myself and i know the item was in it. What do i do? i sent this in reply "Hello, I professionally packaged each envelope myself. The merchandise is not in stock. So the only thing i can tell you is contact usps and inform them about your merchandise was taken out of package. I have to say this is the first time i received a complaint about an empty package and for my best interest i must contact ebay about this. Thank you." So what do i do if he says the package was not open on delivery??