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intelliserve.org lost the VPS data and don't want to refund

Discussion in 'The Shit List' started by mazgalici, May 13, 2011.

  1. mazgalici

    mazgalici Supreme Member

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    Don't go with intelliserve.org. They have lost all the data from the VPS and now are refusing to refund and invoking fake high usage

    Here are the profs
    "Dear intelliServe Customer,


    You may have noticed that some of our Moldova servers and also our corporate website,
    Have been offline for the past day.

    The issue first occured at approx 7.25pm, GMT on the 11th May 2011,
    Initially one of our DNS servers malfunctioned, disabling usage of our site and also 3 of our servers.
    After we initiated an emergency reboot, around half of our physical servers failed to start.
    We then began working alongside our datacentre in an attempt to get these servers back online,
    Approximately 3 hours after the initial outage we managed to get the physical servers back online.

    Unfortunately upon inspection we've found that these servers have suffered huge data loss,
    This has also expanded to our backup servers, which are part of the same server cluster.
    Due to this we regret to inform you that any data stored on the servers at that time has suffered loss.
    This will include VPS accounts, Reseller Accounts, and Shared Hosting accounts.


    At intelliServe we understand the implications this loss may cause,
    Although this was out of our control, we wish to amend and compensate for this loss.

    We have now implemented remote R1Soft Backups service-wide, so that this huge loss of data cannot possibly happen again. All intelliServe clients who suffered loss due to this error are now entitled to free upgrades on the package they were previously on.

    If you do wish to return to intelliServe, all you need to do is register and order the package you desire, registering with the email address stored previously, your invoice for this billing month will be marked as paid, we then ask that you submit a ticket to us detailing the upgrade you genuinely need, which we'll add onto your account for free, not including paid licence control panels.



    I must remind you that your individual custom is very highly valued,
    We respect you as a client, which is why we want to make up for this failure on our part.

    As mentioned, systems are now in place to ensure this cannot be repeated."


    And the refund excuses

    5/13/2011 07:07 PDT - Seller: Buyer (Client) is demanding a return of fee for web purchases invoiced 12/05/2011. He/She has already gone over our usage policies, and technically we are within our rights to invoice Him/Her for the remainder of the web usage and services used.Him/Her filing a dispute is dis-honest, as our Terms of Use are made available publically, and she has already refused to pay the documented overage fees.
    5/13/2011 07:02 PDT - Seller: Due to incremental usage on your part, I'm declining a refund.A suitable solution was offered, which you declined.Our Terms of Use state our policies on refunds and usage.Your Memory usage was into the 6.4GB range for HDD, and 2.1GB for Bandwidth, this brings on Band A of our resource usage fee, documented at 5GB HDD or Part There-of = $1.99 USD + 10GB or Part There-of = $4.99 = Giving us right to charge $6.98, however due to the site going down we've decided not to invoice you for this.Upon signing up you agreed to abide by our Terms of Use.
    5/13/2011 06:29 PDT - Buyer: Sorry you lost my data I can't trust you anymore so please refund me
    5/12/2011 19:05 PDT - Seller: Service has been restored, We've emailed you offering to reset the billing date to today, with no further payment needed this month.Also included free upgrade on VPS.
     
  2. Gryal-xsserver

    Gryal-xsserver Newbie

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    I suggest you to go over webhostingtalk forums and contact their representative over there, else post your issue on that forum :)
     
  3. mazgalici

    mazgalici Supreme Member

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    Already did, and argued with them and i've won the paypal dispute. But I want revenge for my lost time and data :)
     
  4. sethedmond

    sethedmond Newbie

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    greattttt:)
     
  5. ihatecaptcha

    ihatecaptcha BANNED BANNED

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    spam bomber :12::d
     
  6. entri3

    entri3 Jr. VIP Jr. VIP Premium Member

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    Kidnly don't let these guys survive, and exist in the market to cheat more people for their carelessness.
    We lost our money and time with w2servers, and have made a case study abt that, in the shit list.
    Take some action & spread the word! and atleast save the new ones!
     
  7. etern1ty

    etern1ty Registered Member

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    this is precisely why i host my own stuff. i run my own physical servers in a cabinet in a datacenter in downtown LA near the meet me room. i trust NO ONE with my hosting except myself and my associates.

    it blows my mind how ignorant some web hosts are. data protection and services uptime are my absolute highest priority. i will kill my wife if it meant keeping my shit online!
     
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