Instagram Bug, Help me guys

kiks

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Hello guys, I hope you're doing well. :)

I really need help from someone that is experienced with instagram, basically my issue is:

I tried connecting to my personal instagram account from my usual mobile device and it gave me a pop up "my city,my country" , It was you? , if it wasn't you then change password.

I clicked 'it was me" because it happen every once in a while in general.

After that it send me 6 digits verification code to my email to verify. I typed the 6 digits and it gives me error "wrong code please type the correct code"

then I requested a new 6 digits code and I'm typing this and it says again wrong password xD?? I tried more than 10 times last two days but not luck.

What I did so far:
  • clear cache, install , uninstall instagram app. Changed my password, Nothing worked
  • I contacted instagram support but 2 days now they are ignoring me.

The error it's called "challenge_required" I think , I think it's a loop but it's in my personal account with my face, never botted or something.

I'll appreciate any ideas or tips :D
 

amber dsuza

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try to log in via instagram website.

and is your insta account linked with fb or not ?
 

legion85

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I had a similar problem. I had to login via web on another IP. There I had to confirm, get a text message and it worked afterwards. If you're out of options, try this method.
 

kiks

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Thank you very much guys for the replies.
try to log in via instagram website.

and is your insta account linked with fb or not ?
My account is not connected with fb unfortunately, I could do login via fb if I had that but nice idea. I tried from instagram website in pc but not working

I had a similar problem. I had to login via web on another IP. There I had to confirm, get a text message and it worked afterwards. If you're out of options, try this method.
It didn't worked for me but I will let it rest then for few days and change IP to see if it will work.
Let it rest for 2 days
this solve the problem most of the time
I will let it rest thanks :)
 
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