Sadly I can't give many details, since I don't know who's watching. But I'm asking for a piece of advice from you guys. Three months ago I ordered a device that came so broken, that it burnt my hands, my laptop and itself. So I came back to the place where I got it from and started a small scandal. They only said it's a minor case, so they gave me a $100 voucher and sent the broken device to warranty. They've put so little effort into this, that the warranty sent it back with no resolution whatsoever, saying it's my fault. I made a bigger scandal with no effects, I only got humiliated by their disgruntled employees. More days passed, more humiliation. Since I have enough money to investigate on my own, I ordered more devices, of the same type. It turned out that it's a manufacturer issue, and they are so fucked up, that they actually do ship these broken devices. They mess up boxes and end up reselling devices that were reported broken by their own customers. It took me almost 2 months to finally get the same serial number from the same device twice, shipped to me from two different orders. It's funny but it's not. And I'm not the only one who received broken electronics from them. They actually have a forum section full of reports and stories somewhat similar to mine. Guess what they do there? That's right, they mostly humiliate customers. Anyway, I got inspired by these documentaries on YouTube, and I've put together all the evidence, and took it to a legal consultant. These kind of situations and efforts don't exist in this country but in the US they're very frequent. People actually dig into this. So the consultant gave me a 90% chance of winning the case. I'm still failing to negotiate a settlement with the retailer so chances are I'm taking it to court. Now, I have enough money and already covered all my losses, bought a new laptop, etc. And the retailer is pretty big for this place and made $46 mil. annual revenue - it is owned by a local group of companies. So for karma's sake I should do something less egotistical and less cliché, like asking for money. Maybe ask them to increase all their employees' salaries by at least 10%. Or something. What do you think I should ask for?