I was billed 4 times by Paypal or Namecheap

mnrfas · Jul 21, 2021

I bought a domain for $6 (57.4 in the screenshot) and i was billed 4 times by Paypal or Namecheap

screenshot from my bank account:

i filled a dispute with Paypal and they denied it :

Paypal : "We have received a response from your merchant and have also reviewed all the details of your claim. Based on the merchant’s response and the information we have to date, we will have to deny your claim. This decision was made because we found that you were only billed once for this transaction and there was no duplicate transaction."

What can i do?

Dopious · Jul 21, 2021

Open a support ticket with Namecheap first, see what they have to say.

Sardi · Jul 21, 2021

Contact Namecheap, their support is awesome
they will sort things out

MKSKS · Jul 21, 2021

You should have contacted namecheap support. Their live support has always been very helpful. Try contacting them.

mnrfas · Jul 21, 2021

RoiBox said:
Open a support ticket with Namecheap first, see what they have to say.

Sardi said:
Contact Namecheap, their support is awesome
they will sort things out

i contacted Namecheap and the said :
"We can see only one transaction related to order #7759XXXXX for the amount of $6.16, and it is made from PayPal.
Thus, please contact PayPal support for them to check the case."

Dopious · Jul 21, 2021

mnrfas said:
i contacted Namecheap and the said :
"We can see only one transaction related to order #7759XXXXX for the amount of $6.16, and it is made from PayPal.
Thus, please contact PayPal support for them to check the case."

Have you sent them screenshoots of your PayPal payments? All payments should have different transaction id´s. Suppose you did that, just had to ask.

mnrfas · Jul 21, 2021

RoiBox said:
Have you sent them screenshoots of your PayPal payments? All payments should have different transaction id´s. Suppose you did that, just had to ask.

in Paypal there is one operation
- Namecheap, Inc - ‪6,16 ‬ USD 11 July
the screenshot is from my bank account

polecat · Jul 21, 2021

They have been doing that for ages they are well known for it that was why I stopped buying their domains over 4 years ago.

You can report them depending on your country rules to a government or business group who can sort it for you I did that a while ago.

pocketttt · Jul 21, 2021

talk to namecheap support, they are great

Frammer · Jul 21, 2021

Maybe its only preauthorization and will be dropped shortly? Contact your bank , ask them how much available funds you have

Johnik · Jul 21, 2021

Maybe they log multiple times but actually bill only once. Check your transactions on PayPal or bank. There will definitely be only single transaction

HunterLife · Jul 21, 2021

you can Confirm With Namecheap and PayPal Both for the solutions !

because the charge should be in your Paypal for the only Things you Bought through Paypal or you set recurring payment in Namecheap?

mnrfas · Jul 21, 2021

pocketttt said:
talk to namecheap support, they are great

i contacted Namecheap and the said :
"We can see only one transaction related to order #7759XXXXX for the amount of $6.16, and it is made from PayPal.
Thus, please contact PayPal support for them to check the case."

Frammer said:
Maybe its only preauthorization and will be dropped shortly? Contact your bank , ask them how much available funds you have

Johnik said:
Maybe they log multiple times but actually bill only once. Check your transactions on PayPal or bank. There will definitely be only single transaction

i will contact my bank.. in Paypal there is 1 transaction for the amount of $6.16

mnrfas · Jul 21, 2021

HunterLife said:
you can Confirm With Namecheap and PayPal Both for the solutions !

because the charge should be in your Paypal for the only Things you Bought through Paypal or you set recurring payment in Namecheap?

there is no recurring payment in Namecheap

HunterLife · Jul 21, 2021

mnrfas said:
there is no recurring payment in Namecheap

Then you consult with both Parties & I hope you will get this fix asap

Dopious · Jul 21, 2021

mnrfas said:
in Paypal there is one operation
- Namecheap, Inc - ‪6,16 ‬ USD 11 July
the screenshot is from my bank account

Ok, contact your bank and maybe wait a couple of days to see if it clear´s as one payment later, otherwise, make a chargeback with your bank.

mnrfas · Jul 21, 2021

RoiBox said:
Ok, contact your bank and maybe wait a couple of days to see if it clear´s as one payment later, otherwise, make a chargeback with your bank.

"chargeback with your bank" means i ask my bank to transfer back my money to the bank?

Dopious · Jul 21, 2021

mnrfas said:
"chargeback with your bank" means i ask my bank to transfer back my money to the bank?

Yes, tell your bank that there has been a couple of unauthorized transactions that you did not authorize, and they will stop them and get them back for you.

mnrfas · Jul 21, 2021

RoiBox said:
Yes, tell your bank that there has been a couple of unauthorized transactions that you did not authorize, and they will stop them and get them back for you.

OK thank you i will ask them that.

Deleted member 1362253 · Jul 21, 2021

I was charged $270 for renewal of few of my domains last week. Contacted Namecheap support, they said they don't normally refund the renewal fees, but in my case, upon continuous requests, they refunded all the money.

Just talk with the guys bro!

I was billed 4 times by Paypal or Namecheap

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