Nicolass
Newbie
- Aug 23, 2020
- 31
- 36
I run a small marketing/editing website and I'm posting my journey in another section of the fourm. I got a guy who chatted into my live chat while I was online and asked about the refund policy. I offer a full refund (not prorated) if you dont enjoy your service within 7 days. You pay $30, do not like, I give $30 back. Simple. To sum up the service, you pay a monthly fee for someone to manage/run your YouTube channel and do a lot of things for you like editing. Wont link it here because I dont want to get banned.
He got very happy when I told him you get a refund if you didn't enjoy the service in 7 days, then I immediately got two orders right after for two different YouTube channels, which is super uncommon as orders are rare for me. Then he requested I edit two different videos, one for each channel, make thumbnails, optimize videos, and more. I'm really concerned he just wants me to do everything for him for free and then request refunds.
Will paypal protect me if he tries to charge back if I refuse to refund due to the circumstances? Or should I just cut him off the service now without explanation? (Then he will probably leave a bunch of bad reviews) I dont know what to do and I am worried that this will go terribly for me either way. My only options are 1. Do work for the guy then he requests refund or 2. Cut him off and get bad reviews
I'm 100% positive he is going to request refund to. Nobody ever came on hot asking about the refund policy. Wtf do I do
He got very happy when I told him you get a refund if you didn't enjoy the service in 7 days, then I immediately got two orders right after for two different YouTube channels, which is super uncommon as orders are rare for me. Then he requested I edit two different videos, one for each channel, make thumbnails, optimize videos, and more. I'm really concerned he just wants me to do everything for him for free and then request refunds.
Will paypal protect me if he tries to charge back if I refuse to refund due to the circumstances? Or should I just cut him off the service now without explanation? (Then he will probably leave a bunch of bad reviews) I dont know what to do and I am worried that this will go terribly for me either way. My only options are 1. Do work for the guy then he requests refund or 2. Cut him off and get bad reviews
I'm 100% positive he is going to request refund to. Nobody ever came on hot asking about the refund policy. Wtf do I do