About a week ago i bought an arcade theme package ($35) + Installation service ($25) After paying, i got access to the support forum, and was mortified at the lack of support, the newest topic on there is like 5 months old. Most of the topics on there got no response. Actually before i checked out the support forum the alarm bells started ringing after i was getting no replies to my emails about the installation service. It was because of this that i went sniffing around the forum. I set up a test site and installed the theme package according to instructions, (which are outdated). After setting it up i was getting a bunch of string errors showing up on the front end of the site and even the backend which was weird. I checked the support forum sure enough there was people with this problem and not getting any support to fix it. I entered some of the string errors in google search and hit enter, and a shit load of arcade sites popped up in search, each one with errors all over the place. So i thought fuck it, i want a refund, no way was i gunna be using the package and plug in now. So opened a paypal dispute requesting refund. Then all of a sudden they sent me an email (today) saying they're ready to do the installation etc. Obviously i told the guy i no longer want the service or the theme/plug in. To which he responded saying hes sorry to hear that i no longer want the service/product and that he would give me refund for installation service, but not for the theme/plug in as its a digital product. Can he really stop me from getting a refund because its a digital product? A product that doesn't work and has had no updates or support for months. Seems crazy that he can sell something like that and get away with it. Anyone got any genuine advice for me? Its a real shame because i really liked the look of the theme. Everything seemed perfect and professional until i parted with my money.