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▀▄ Hybrid Dedicated Servers 50% OFF! ▀▄ DUAL E5-2650, 8GB RAM, 500GB HDD $19/m → Linux or Windows OS

Discussion in 'Hosting' started by AlphaRacks, Dec 4, 2018.

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  1. she40841

    she40841 Regular Member

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    How long does it take for a dedi to be approved? paid with btc and everything went through but still is pending.
     
  2. AlphaRacks

    AlphaRacks BANNED BANNED

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    Usually it is best off by ensuring you submit a ticket, but we strive to reply to all queries as soon as possible :)

    If you could send in a ticket to billing so we can proceed :)
     
  3. she40841

    she40841 Regular Member

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    opened a ticket with number #245713
     
  4. she40841

    she40841 Regular Member

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    Been like 30-35 hours since i paid for my server and still haven't recieved anything, was told by support to standby and that they are working on this "issue?" Last message was 14 hours ago and no updates regarding anything. I must say I am dissapointed that support staff wouldn't keep customers better updated especiallly after paying 70$ in bitcoin.

    I do really hope that my server time will be extended for these extra days.
     
  5. HenryLeo

    HenryLeo Newbie

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    nice share mate
     
  6. VinceC

    VinceC Elite Member

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    The VPS keep on power off by itself since 10 days ago and the support team keep saying is ok. I have to manually login to power up myself. If you want proof I can show you the ticket sent since 5/3/2019. PISS OFF
     
  7. AlphaRacks

    AlphaRacks BANNED BANNED

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    Have you opened a ticket to support?

    If you drop an email to [email protected] with your IP address we'll credit with the time lost.
    If you could send further information to [email protected], I can prioritise any issues and ensure you are catered for. We take every case seriously and as a paying customer, we expect the best service for you!
     
  8. VinceC

    VinceC Elite Member

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    Just sent the email to Josh. Now even worse, cant even restart myself http://prntscr.com/nonx87
    I know all these should be sent to the support, but letting me everyday manually login to control panel to restart the vps and everyday send the same problem over and over to the support, I believe you cant blame me for posting in this forum.
     
  9. VinceC

    VinceC Elite Member

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    Still the same even changed to a new node

    THis is ridiculous!!!
     
  10. rinaldohack

    rinaldohack Junior Member

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    do you by any chance have core i-series server? (i3, i5, i7 or whatever)

    was looking for server with Intel Quick Sync.
     
  11. Voyag

    Voyag Jr. VIP Jr. VIP

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    VPS has gone down. Cannot access the login page in the website..
    A lot of Important things were running on VPS.

    What is happening?
     
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  12. she40841

    she40841 Regular Member

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    Servers is down and cannot be restarted cause the panel is barely working, can we get a human to update the people who purchase?
     
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  13. Voyag

    Voyag Jr. VIP Jr. VIP

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    It's been more than 24 hours now. No restart yet.
    Also, they have disabled live chat on the website.

    I will wait for few more hours and then move on to a new service provider.

    I definitely not recommend anyone to go for their service.
    In the time my RDP has been down, I have lost some $$... So can't wait for longer.

    + the support during this downtime has been terrible.
     
  14. she40841

    she40841 Regular Member

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    Took 4 days to recieve server, server been up for like 3-4 days and now down again. Losing so much potential income from each down day.
     
  15. VinceC

    VinceC Elite Member

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    Yes and it been 15 days yet the power down issue by itself is not solved. I need to manually login to panel and power on everyday. Tons of support tickets and eveytime the answer was the same, "Please check the server working fine now"
     
  16. kawae

    kawae Newbie

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    My server has also stopped. It has been more than 1 day. I have not received their reply yet. I don't know when it will be fixed.
     
  17. Seoking77

    Seoking77 BANNED BANNED

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    Send details and coupons code please
     
  18. Voyag

    Voyag Jr. VIP Jr. VIP

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    Alright guys, I'm moving on to some other provider now. Good luck to you all.


    @AlphaRacks

    Shit like this happens. Yes, I do understand things like this happens.
    But these are the time's when your customer support will have to be more active and provide people with proper answers.

    There are many like me who would be running a proper business on them. But your customer support has been so bad. Very disappointed.
    I can literally open a scam report. But it's not worth my time.

    Hire more people for customer support to have a better business. Good luck.
     
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  19. she40841

    she40841 Regular Member

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    Any idea what the refund policy is? Their website is barely loading. I paid with Bitcoin like 8 days ago and have used the server for about 3.5 days.
    @MisterF
     
  20. VinceC

    VinceC Elite Member

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    Alpharacks sent out email regarding ending of business. Hope those who subscribe to it recently claim for a refund and to MOD please delete whatever hosting they are promoting here.
     
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