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How to win paypal dispute as buyer

Discussion in 'Ebay' started by blackhatbro, Dec 10, 2014.

  1. blackhatbro

    blackhatbro Registered Member

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    Oops i meant the heading to be How to win paypal dispute as seller with deliovery address different to the one on the buyers paypal account

    He gave me an address to send the phone to, it was different than his registered paypal address but he said that it was his old address, so i sent to the address he gave me and now he filed a claim that it was never received, i have tracking shows shows it's been received and signed for, but paypal does not cover the seller if it wasn't posted to the buyer's paypal address, i have screenshots of him telling me to send it to that other address though. (not sold on ebay)
     
    Last edited: Dec 10, 2014
  2. toml3030

    toml3030 Elite Member

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    You're automatically going to lose a dispute if you sent it to anything other than verified paypal address, even if you have proof that he asked you to send it to a different address. Looks like the scammer knows the rules better than you.
     
    Last edited: Dec 10, 2014
  3. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    Sounds like he has done this a few times and has more experience that you do unfortunately. Sometimes getting on the phone with Paypal is helpful. If you have a business account, they have a dedicated phone number.
     
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  4. nanavlad

    nanavlad Jr. VIP Jr. VIP Premium Member

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  5. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    This is the most foolish advice you're likely to receive. Don't do anything malicious or you'll just end up with a lawsuit or in jail.
     
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  6. sssteve

    sssteve Registered Member

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    Knock his head off, if you get arrested give them your old address.
     
  7. blackhatbro

    blackhatbro Registered Member

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    Would calling them change anything? Also i have already sent a tracking number for the dispute, can that be changed or can you add a new tracking number if you were to resend the item to the correct address?
    Also this address was in the same country, but a different county if that makes any difference (it's a small country)
     
    Last edited: Dec 10, 2014
  8. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    Maybe, it surely won't hurt as you're likely to lose if you do nothing.
     
  9. SEOPLUS+

    SEOPLUS+ BANNED BANNED

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    Contact paypal team trough a phone call and tell them about this.

    Though there is a little chance of winning but you must try.... i think the the buyer is clever than you...
     
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  10. blackhatbro

    blackhatbro Registered Member

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    He's not, i just based it on him having a lot of good feedback on this particular site for over 3 yrs, also i could post an item again to his, verified address, whcich will make it look like i have posted this item, to the verified address, but i have already supplied a tracking number for the item to paypal (to the unverified address), if i call paypal can they change that (to a new tracking number) for me?
     
    Last edited: Dec 10, 2014
  11. BLabs

    BLabs Regular Member Premium Member

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    In 90% you can't win such case, the only hope is that that buyer have made already before such tricks and after review of his account Paypal team will find that this guy is a scammer...
     
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  12. blackhatbro

    blackhatbro Registered Member

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    I know that i can send same weight to his verified address, but since i've already submitted tracking info i'm not sure if they can change it to a new one
     
  13. lilkid4000

    lilkid4000 BANNED BANNED

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    i would go to his house if you dont win and tell him its either the phone back or the money back or his life to get him scared.
     
  14. blackhatbro

    blackhatbro Registered Member

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    Yes maybe but for now should i rely on paypal siding with me since i have proof of him telling me to send it to that address in the website, or should i post him something to the verified address and give paypal the tracking number and receipt for it?
     
  15. nanavlad

    nanavlad Jr. VIP Jr. VIP Premium Member

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    Originally Posted by nanavlad View PostForget paypalyou have his name his real addressGo make his life hellThis is the most foolish advice you're likely to receive. Don't do anything malicious or you'll just end up with a lawsuit or in jail.The guy has committed mail fraudHe has used the postal service to defraud the opIf he is in the US, He can get 10 years in jail for this.The postal dept has much more powers than any other law enforcement agency
     
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  16. blackhatbro

    blackhatbro Registered Member

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    I'm in EU but i did call the cops and they are working on it, though i don't know if they will have influence over paypal's decision, if not i think the best option is to post rocks to the buyers verified address and give paypal the tracking
     
  17. Kikerinka

    Kikerinka Senior Member

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    LOL, some answers here made me laugh a lot :D.

    To the point: It's very difficult to win a dispute as a seller, especially if you do not have your own PayPal account manager and therefore don't have adequate seller protection. At PayPal, they do not care about small fishes. Buyers just win most of the disputes, no matter what's the truth. And even if they lose, they open a chargeback later and get their money back anyway.

    My advice is that if the amount you lost wasn't really big, just move on. There are still way more serious people than scammers.
     
  18. blackhatbro

    blackhatbro Registered Member

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    Would the cops be able to make paypal turn the claim into my favor if i give paypal the cops who are investigation it's number?
     
    Last edited: Dec 10, 2014
  19. BLabs

    BLabs Regular Member Premium Member

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    Nope, they can't influence paypal's decision... in special EU cops... PayPal is US based company and only Decision of USA Court can influence it... not even US cops can do anything in this case...
     
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  20. sssteve

    sssteve Registered Member

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    put his address on here I will call on him, or let us know his ebay username
     
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