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How to win paypal dispute against seller (outside ebay)

Discussion in 'Ebay' started by blackhatbro, Apr 10, 2015.

  1. blackhatbro

    blackhatbro Registered Member

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    I sent him money but didn't receive item, and planning on opening a case, but if he says it's for intangible goods. what should i say then?
     
  2. Apricot

    Apricot Administrator Staff Member Moderator

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    If It's virtual goods, you're more than likely screwed.
     
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  3. rtraphic

    rtraphic Regular Member

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    However, if he payed with credit card and open a dispute as "unauthorized payment" he's more likely to always win, am i right?
     
  4. Apricot

    Apricot Administrator Staff Member Moderator

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    KINDA, they have to deem it unauthorised. A chargeback is probably the best way for this, via the credit card company themselves. (Or bank)
     
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  5. blackhatbro

    blackhatbro Registered Member

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    No it's physical, but since it wasn't sold on ebay, couldn't he just say it was virtual?
     
  6. BUYSMM

    BUYSMM Regular Member

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    If you can open unauthorized transaction dispute through your credit card issuer do it that way.

    If you paid from your paypal balance just open a paypal dispute and note in your message that you have purchased tangible goods.
     
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  7. blackhatbro

    blackhatbro Registered Member

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    He replied to the dispute saying it may have been lost in transit, and that due to there not being any tracking number there is no real way of getting it now, plus he escalated it to a claim ,what's the best response to this?
    Since it was sent to him without tracking and arrived the next day it's strange that it's not the same for me (for a refund)
     
    Last edited: Apr 10, 2015
  8. blackhatbro

    blackhatbro Registered Member

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    He's also saying that he never received any messages from me about it, but i have proof on the website that i've sent him messages and that he has been online but never replied, is it worth sending screenshots to paypal, even if the site isn't ebay? The site uses usernames, he also provided his paypal email in the message (before the transaction took place) which would prove that the messages are from the same person in the dispute)
     
  9. jmt123

    jmt123 Regular Member

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    If he doesn't upload a valid tracking number, his chances of winning the dispute are very slim no matter what the item was. Lost in transit is no excuse. The merchant is always on the hook for an item until it is delivered.

    I would be shocked if you didn't win this dispute.
     
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  10. PureHustle

    PureHustle Regular Member

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    If its a intangible, or virtual service, all he has to do is call pp and they will close the open dispute on the spot if he knows what to say.

    The only thing you can do? Open up a chargeback on your credit card.

    Good luck buddy.
     
  11. jdog37

    jdog37 Power Member

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    I agree with this post... Although ebay now owns paypal it was not always that way and paypal has always used buyer protection as its main selling point as an online payment processor.

    The seller seems to have admitted that it was tangible goods by saying it was lost in transit... Without a tracking number, they have no proof that it was delivered or that it was even ever sent.

    If you ever purchase an item again... I would suggest that you ask the seller to send you an invoice through paypal describing the product and method of delivery. Then upon payment, you should leave as much detail in the message box about the item and shipping address and all just to cover your ass.

    Good luck... I think you will be OK on this.
     
  12. HoNeYBiRD

    HoNeYBiRD Jr. VIP Jr. VIP

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    yea, send them every proof you got, that won't hurt for sure

    i'm joining to those who said above, that you should win this case, i'm not even sure what the heck the other party is expecting when he escalated this to a claim, he admitted it being a tangible item by saying that it was lost in transit most likely, no tracking, in this case paypal will side with the buyer

    if you won't win this for some strange reason, well, it's paypal, so you never know, but if you paid with your CC which is attached to your paypal and not your paypal balance, you can always do a chargeback with your credit card company, what others already suggested above
     
  13. Mooninite

    Mooninite Junior Member

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    Hi,

    I want to make a purchase for physical products, and don't know if the seller its trustful.
    I have the option to choose USPS or FedEx.

    It's the same? Or if he scammed me, the chances of winning go lower between each postal option or whatever i choose it's the same?

    Thanks