1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

How to win Paypal dispute against buyer.

Discussion in 'Ebay' started by ebay_man, Apr 25, 2012.

  1. ebay_man

    ebay_man Newbie

    Joined:
    Apr 19, 2012
    Messages:
    12
    Likes Received:
    1
    So, i messed up and shipped an iPad to someone in Russia without delivery confirmation. The dumb bitch filed a did not receive dispute against me and about 5 others on ebay. So, i took some other people's advice and i said that she bought an intangible item, or service from me. I can do this because i sold it to her outside of ebay, so there is no auction associated with it. Now, paypal is asking this:

    Please contact us at (paypal email address) with the following
    details so we can complete our investigation of your buyer?s claim:
    1. The URL of the website where the purchase was made
    2. The URL of the item purchased by the buyer
    3. Any other details that you feel may be helpful regarding the
    description and purchase agreement with your buyer

    Anybody know what i should do to win this?
     
  2. stratzvyda

    stratzvyda Newbie

    Joined:
    Apr 27, 2012
    Messages:
    13
    Likes Received:
    2
    Lying about the service was a bad idea since you honestly did nothing wrong, and if you have a receipt, and if you dont shipping company may have it on file, you have a rock solid defense. However you should still be fine. If she's claiming she didn't receive anything just send her a picture of your shipping receipt, and ask her to bring it up with the shipping company. Her having no knowledge of how these claims are actually handled will most likely lead to her immediately dropping the claim. Also make sure to bring up the other similar issues she's having with other people both to her and to paypal should help to get it dismissed.
     
  3. ben10023

    ben10023 Regular Member

    Joined:
    Oct 23, 2011
    Messages:
    294
    Likes Received:
    62
    Location:
    UK
    Home Page:
    What an ironic username. I never ship internationally apart from the US, France, Germany, Ireland as it's just not worth the shit like this you get.
     
  4. azizsalim

    azizsalim BANNED BANNED

    Joined:
    Nov 12, 2011
    Messages:
    215
    Likes Received:
    17
    are you a investigation online company ?
     
  5. ebay_man

    ebay_man Newbie

    Joined:
    Apr 19, 2012
    Messages:
    12
    Likes Received:
    1
    No, i shipped to a woman in russia who is trying to screw me and i'm trying to get my money back.
     
  6. wanfirdaus

    wanfirdaus Regular Member

    Joined:
    Dec 6, 2010
    Messages:
    357
    Likes Received:
    132
    Occupation:
    IM
    Location:
    WP Login
    Home Page:
    You won't win but you can try. Been screwed & my paypal balance is negative -400USD :02:
     
  7. zherwin021

    zherwin021 Regular Member

    Joined:
    Feb 20, 2010
    Messages:
    332
    Likes Received:
    51
    Occupation:
    Yamaha
    Location:
    Outer Space
    Home Page:
    @wanfirdaus what did you do to resolve the negative balance? how do you pay paypal?

    sorry for offtopic.
     
  8. KraftyKyle

    KraftyKyle Jr. Executive VIP Jr. VIP Premium Member

    Joined:
    Aug 13, 2008
    Messages:
    1,941
    Likes Received:
    4,609
    Gender:
    Male
    Location:
    Unknown
    It wasn't a woman. All scammers are "woman".
     
  9. Toples

    Toples Regular Member

    Joined:
    Apr 12, 2011
    Messages:
    344
    Likes Received:
    94
    Occupation:
    Industrial (mechanical) engineer
    Location:
    Zagreb, Croatia
    my buddy who often buys things on ebay says that as a standard rules in T&C for sellers it stands they MUST INSURE THE PACKAGE.
    he won a few disputes, and he knows his shit
    you are responsible to make sure you track it and insure it, no way out
     
  10. farlack

    farlack Newbie

    Joined:
    Feb 14, 2012
    Messages:
    41
    Likes Received:
    10
    First of all.. You need to fix your mistake of telling them you sold this person an intangible item. Oops mistake wrong person yadayada
    Why did you send an $800 item without tracking? Tracking is less than a dollar.
    I've only won with paypal twice, and oddly enough they were both for things that violate their TOS, drugs and paraphernalia..
     
  11. johndoejohndoe

    johndoejohndoe Junior Member

    Joined:
    Feb 13, 2011
    Messages:
    177
    Likes Received:
    33
    Was it done through emails? Tell them it was a back alley deal and there was no guarantee of shipment if buyer didn't purchase insurance? I don't know. heh. Either continue with the lies or tell them the truth, but I'm pretty sure you won't be able to withdraw the money and run.
     
  12. Gorush

    Gorush Power Member

    Joined:
    Jul 19, 2010
    Messages:
    735
    Likes Received:
    164
    Location:
    germany
    you will not win... thats for sure
     
  13. TREADSTONE-71

    TREADSTONE-71 Newbie

    Joined:
    Apr 26, 2012
    Messages:
    2
    Likes Received:
    0
    :(From experience I?m afraid you have no chance I?ve lost 2cast iron cases with ?aypal they will do whatever it takes so they don?t haveto pay compensation, after they ask for 5 different was to prove who you arethey then close your frozen account, "never post anything thing of value withouttracking and proof of signature!..........................."
     
  14. 20kheart

    20kheart Newbie

    Joined:
    Apr 30, 2012
    Messages:
    2
    Likes Received:
    0
    just upload receipt.
     
  15. zherwin021

    zherwin021 Regular Member

    Joined:
    Feb 20, 2010
    Messages:
    332
    Likes Received:
    51
    Occupation:
    Yamaha
    Location:
    Outer Space
    Home Page:
    he dont have any delivery confirmation
     
  16. doomsday

    doomsday Junior Member

    Joined:
    Jan 8, 2009
    Messages:
    121
    Likes Received:
    3
    Hire someone to fake e-mail headers where "she" agrees to buy an intangible product from you.

    Then fake the e-mail where you sent it to "her".

    Made up some valuable WoW shit or whatever.

    Do it fast!
     
  17. doomsday

    doomsday Junior Member

    Joined:
    Jan 8, 2009
    Messages:
    121
    Likes Received:
    3
    How did "she" filed the complaint on ebay if you sold it as an outside deal?

    How do you know "she" did the same to 5 others?

    Anyway, currently ebay is a paradise for fraudulent professional buyers.
     
  18. Griller

    Griller BANNED BANNED

    Joined:
    Apr 9, 2008
    Messages:
    698
    Likes Received:
    221
    Emails have pretty much 0 bearing on a dispute, especially on something like this.

    I can say with almost 100% certainty that you are going to lose this dispute, even with a confirmation number, the seller can still claim that you sent a rock instead of an iPad.

    The only surefire way to cover your ass for things like this is to actually video tape yourself putting it into the box and shipping it, while you keep the box in full view of the camera the whole time. Is it a pain in the ass? Yes, but for anything $300+ it can be well worth it when you run into the idiot who tries to scam you.

    If Paypal still reverses the transaction, you can make a big ballyhoo about Paypal being unfair and everything when you post the video on YouTube, but more than likely, it won't happen.
     
  19. scrapebrokers

    scrapebrokers Regular Member

    Joined:
    Aug 2, 2011
    Messages:
    224
    Likes Received:
    64
    Occupation:
    PR @ ScrapeBrokers
    Location:
    London
    Home Page:
    As others said saying it was a non tangible item wanst a good idea. I am selling digital items and I get a couple of disputes regarding non received or unusual activity (hacked paypal) claims won by the buyers.

    Personally I would give as much information to paypal including tracking info of the package, ipad receipt and whatever papers you have left. Also if you have any good ebay feedbacks you should tell them your ebay username to check you are not a scamer. That's if you actually sent the ipad in good faith..

    Anyway I dont like to purchase items on the internet from individuals as I have heard a lot of stories from others receiving potatoes, soaps or rocks instead on Iphones or other goods.
     
  20. doomsday

    doomsday Junior Member

    Joined:
    Jan 8, 2009
    Messages:
    121
    Likes Received:
    3
    If the buyer claims that, paypal will ask for a police report.