Sort of interested in ORM so naturally I was going through the ORM forum and saw this "How Not to Respond to Reviews" (https://www.blackhatworld.com/seo/how-not-to-respond-to-reviews.1045926/) After reading, I thought what if this was in a different medical field (e.g. internal medicine) and the negative review sounded like this: Misdiagnosis by Dr. Doe caused (a beloved person/ pet) to die. The whole time it was cancer but Dr. Doe misdiagnosed it as stomach flu...By the time it was properly diagnosed it was too late stage 4.... blahblahblah.... and etc. Fortunately this is just a scenario that popped in my head. But I'm really curious esp. for those doing ORM professionally, how do you respond to such kinds of reviews?