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How to protect yourself from paypal and buyer claims?

Discussion in 'Making Money' started by FireofWar, May 10, 2010.

  1. FireofWar

    FireofWar BANNED BANNED

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    My primary online income atm is selling ebooks and digital services in DP and other sites, I'm still researching some other more long term business ideas, but atm that's all I'm actively doing.

    I have a legit, registered paypal account to my personal name, I have already sent the documentation to lift my receiving limits and whatnot, most of what I sell is legit stuff, that I write myself.

    But even this don't stop those ultra annoying buyer claims that they have not received my product and whatnot.

    I usually launch a new book at the beginning of each week and spend the week cashing from that one and writing my next one.

    I always have legit reviews to my stuff, not those paid reviews or iTrader trading stuff that you come to expect from DP, I try to be the most legit possible.

    Yet, I can't stand anymore the buyer claims that happen every single day.

    Just yesterday I received 3 claims from 2 distinct products that I sold over 1 Month ago!

    1 Month, but somehow the buyers only remembered to file a claim 1 month later, (it is obvious that they either never tried my guides, or tried them for 2 days and failed), either way, how can not paypal see through this?

    How can someone that purchased something more than 1 month ago, file a claim that they not receive their product 1 month later, specially if it is a digital ebook that it would be obvious you would receive instantly?!?

    My products prices range from $20 to $60 on average, and I hate the idea that I got some weeks that I made some $300, only to a few days later find my paypal account with negative money because some assholes decided that the method they purchased from me was to hard to give it a try.

    Is there any way I can safeguard myself from this?

    I even thought about getting a 2nd paypal account with a fake name to receive my payments and then transfer the money to my legit paypal account, could this get my legit paypal account in trouble or something?
     
  2. eatingMemory

    eatingMemory Jr. VIP Jr. VIP

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    make a dupe account to receive funds or simply accept other payment systems like alertpay or mb
     
  3. singingsleep

    singingsleep Regular Member

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    There are lots of digital goods payment processors that give your customers the option of paypal that will give you somewhat of a buffer, but they are always going to win significantly not as described disputes. I dealt with this for a long time, it's highly unfair and makes you rage. People shouldn't be able to push a button and get a refund on a product they already benefited from. Now looking into merchant accounts.

    See what you think about 2c0 + e-junkie. Take it from someone who has first hand experience with it, you will see more sales, not less, from offering customers a regular credit card form/multiple options rather than just paypal.
     
  4. FireofWar

    FireofWar BANNED BANNED

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    So, basicly what you're saying is that the whole digital services/products market is a joke?

    Literally anyone can purchase a service or a product, use it for their own benifit (or not use it at all, probably even resell it), and then, just hit the magic button and get a refund?

    BTW, out of those 2 services that you mentioned, what would you say it was the best solution for European Residents?
     
  5. greentitanium

    greentitanium Senior Member

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    paypal USE to have a no claim for digital goods!! has this vanished??
     
  6. FireofWar

    FireofWar BANNED BANNED

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    @Singingsleep: also, would you advise to use 2 or 3 different paypal accounts with fake info to receive my payments and then withdraw the money to my main account?

    Could this got me any sort of problems with paypal?
     
  7. arshan01

    arshan01 Newbie

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    paypal rules differ in different places like in india paypal accounts need to be linked with ur PAN so even if u make 10 accounts all will likely have ur PANso eithers ways tracking will be easy. i have no idea how its in the west