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How to manage stupid buyers on eBay. Opinions Please.

Discussion in 'Dropshipping & Wholesale Hookups' started by theplacebo99, Feb 17, 2015.

  1. theplacebo99

    theplacebo99 Newbie

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    Now I have a successful dropshipping business on ebay.com, but I recently started using eBay.in (eBay India) on a trial retail dropshipping to see if the market's okay. I bought a registered top rated seller account and started listing stuff, which I would source from other retailers which sold it at lower prices. Standard retail site arbitrage. In 3 months, the sales started getting serious.

    This is how I started off on eBay.com as well (List on ebay, buy from Amazon). However, eBay.com Seller Support actually removed negative feedback as per their policy. eBay.in did not.

    This is the negative feedback I got on my eBay.in account:

    prntscr.com/668gz4[TR="class: fbOuterAddComm"] [/TR]
    "i ordered item frm eBay. but i get with amazon cover and bill.so never use ebay" Now feedback from like minded dull buyers were removed on eBay.com. However on eBay.in retarded Seller Support person was like : "Sir, if you want to sell on Amazon please go to Amazon and sell. This is eBay not Amazon" I told her to give me reference to the policy which allows this. I told her this feedback was removed on eBay.com. She ignored it so I eventually emailed them. I called and emailed every day for a week, hoping for a decent person to help me. I read every one of eBay India's policies, but these narrow minded fools couldn't give me a policy reference and either hung up immediately or gave me some shitty reply. Please someone help me. Do you know any high level people on eBay or have any advice?
     
  2. dkwholesales

    dkwholesales Regular Member

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    The problem with EBay is sometimes they will remove the feedback and sometimes they won't. It is really just that simple.

    After the first CS agent tells you no, that is about it.

    You can continue to call or email, but it will not get you any results.

    I have even spoke to the CS manager on numerous occasions without any results. They will make promises to get you off the phone or reroute your call to the beginning.

    I hate to be the one to say it, but you just have to accept it. I have had to accept negative feedback from buyer's trying to extort me for more items or funds which is clearly against policy, but the feedback was not removed and still isn't to this day.

    The best thing you can do is respond to the negative feedback in a professional manner and try to get as many positive as you can.
     
  3. randybishop

    randybishop Elite Member

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    That sucks.
    I bet that ebay.in is covered up with neg comments, true?
    If so, I would not worry too much. Just respond like suggested by dkwholesales.
     
  4. spenny

    spenny Newbie

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    Occupation:
    college grad, masters student living off of my eBa
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    I recently had a problem with a buyer who opened a case saying he never received his item
    PayPal held my funds. Talk to someone in eBay who is in America, they are way more helpful. As for shipping internationally, always use the Global Shipping Program. If you use that, and your item passes through customs at their own facility, you are no longer responsible and are immune from negative feedback. Even if the item never arrives.