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How To Handle Business / Phone Calls On A Ship?

Discussion in 'BlackHat Lounge' started by BreaknBrix, Aug 18, 2015.

  1. BreaknBrix

    BreaknBrix Power Member

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    This problem happens multiple times a year. My brother and his wife are cruise-a-holics. And everytime he leaves for a cruise he asks, "what are we gonna do about calls"? Which I never have a good answer to. He'll get wifi and internet on the ship but phonecalls never work properly. I've done test calls myself as I always thought he was exaggerating. But it doesn't matter what ship he's on, at least 50+% of the calls do not connect while out at sea. I've also tried his wifes phone and its the same bs. The connection on cruises sucks.

    The reason I'm so concerned is we've been hitting record call volumes these past couple months. So we're gonna lose a lot more business than usual. And he'll be leaving in 2 weeks for 7 days.

    Changing the number isn't possible. For SEO reasons and our funnels too big. Emailing isn't possible just due to the nature of the business. Too much money involved per client & it would kill our closing rate. We have a backup sales guy that we send our shittier leads to. But he's just not trained to handle and qualify that many calls.

    Is there anything you guys can think of? Whats happened in the past is some people will leave a message. Then when the ship docks on land the connection is good enough to call back. And he'll also call back all the leads who didn't leave messages. The obvious issue is most people won't wait much longer than 5 mins - 1 hour.
    There's gotta be a way to get a connection on a ship that doesn't drop out.

    Thanks,

    -BB
     
  2. umerjutt00

    umerjutt00 Jr. VIP Jr. VIP

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  3. Reviewergal

    Reviewergal Junior Member

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    If not a satellite phone perhaps a satellite mobile hotspot. Investing in your own type of mobile hotspot for wifi might help since, in my experience, part of the reason the Internet on a cruise sucks is because so many people are trying to use it. Call around different companies and your cell phone provider to see if they have any options that will help you with this specific problem. If the hotspot doesn't deliver you can always return it after your brothers trip and tell the company their product didn't work as well as they led you to believe it would.
     
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  4. lincher

    lincher Junior Member

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    How about forwarding your number to some Voip number for example a skype number which can be answered using wifi? This way clients will still be able to call to the real number just the calling back might be tricky but as I understand you just want to be able to answer as tue calls happen.
     
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  5. Zwielicht

    Zwielicht Moderator Staff Member Moderator Jr. VIP

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    You can use a cell phone repeater, although I have never tried one of these myself.

    If possible, you could also hire someone to take the phone calls for you in your absence.
     
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  6. HoneyHelper

    HoneyHelper Supreme Member

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    Try to put small antina up or satellite dish there! A lot of phone companies provides such kind of stuff!

    Cheer!
     
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  7. HostStage

    HostStage Jr. VIP Jr. VIP

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    So your brohter receives calls, why wouldn't you take his cellphone and manage the calls while he is away ?
    You can also ask your operator to clone the SIM card so when he lands he can retrieve his regular duty.

    Redirect call to satellite cellphone might be good as well.
     
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  8. BreaknBrix

    BreaknBrix Power Member

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    Thanks a lot guys. I never heard about satellite phones before. Apparently you can rent them and the "LEO" (Low Earth Orbit) have no gaps around the world. The only question is if they can forward from terrestrial cells to satellite which I'm gonna find out.

    AFA taking his phone myself that won't work. I'd have to study / memorize months worth of negotiations, clients, contracts, their homes, every individual problem, I just don't have the time.

    But I'm gonna find out about these LEO phones. Really appreciate the help. :)

    -BB
     
  9. Paranoid Android

    Paranoid Android Jr. VIP Jr. VIP

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    At around $10 a minute for incoming calls Satellite phones could get pretty expensive for long business calls. Porting your business number to a voip provider and using the internet on board should be a better idea to pick up calls, if the internet is stable enough.