Go to Brightlocal.com (If you are in the US, Canada, UK, or Australia - feel free to PM for my referral link). You do not need a credit card to get the trial.
Start the free trial, and run a citation report on your customer. If you are going to keep using this service (I do) set up the rank tracking, run a google local + report, and a website seo evaluation.
The citation report will show you all the current citations you have, a list of the ones you may have missed, and any pending that you have submitted from your efforts.
The seo evaluation will give you a quick in depth look at the top 20 pages of your site, as well as a general overview of the SEO status.
The Google local + report will bring up your competitors profile, so you can see where your listing compares to theirs.
I also use Xenu link checker to check for broken links, and validate the sites as much as possible.
If you do not want to join brightlocal, I will run the reports for you on demand for $20.