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How to Do You Deal With Pain-in-the-Ass Clients?

Discussion in 'Offline Marketing' started by BENNY8877, Dec 7, 2012.

  1. BENNY8877

    BENNY8877 Supreme Member

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    I have some new-found time on my hands, and was considering diving into offering small businesses in my area marketing/SEO services. I have some pretty good ideas, and am excited to get started, but one thing that keeps creeping into my mind is the thought of pain-in-the-ass clients.

    How do you guys who are currently doing this deal with clients who feel they should be able to call you all of the time and expect the world just for signing up for your services? I know not every client will be like this, but I'm sure I'll get more than a few that will make me regret signing them up.

    Any pointers? And what are you guys currently charging?

    Thanks!
     
  2. BlackHat3

    BlackHat3 Regular Member

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    Contracts are your best friend. Many times your client will be your friend or a close friend of a friend and you will think it is unnecessary but don't skip it. Draft up a contract that outlines exactly how much of your time they are getting for the price they pay and how much additional time costs.

    Be realistic and don't make any promises. Client will usually ask you "How long until I am #1?"....dont make the mistake of answering that question with a specific time.
     
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  3. krishnaverma

    krishnaverma Power Member

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    Stay away from such clients. If you are good at what you are doing, you will not get any free time at all.
     
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  4. BHopkins

    BHopkins Moderator Staff Member Moderator Jr. VIP

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    You haven't started a business yet and you're worried about clients you don't have?

    You need to stop analyzing and take action or you'll be stuck analyzing forever.
     
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  5. BENNY8877

    BENNY8877 Supreme Member

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    But how do you know clients will be a pain until you actually have dealt with them? And by then you may be stuck with them for a while.
     
  6. krishnaverma

    krishnaverma Power Member

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    They will irritate you in initial conversation itself. I have seen that the clients who pay good so not ask much about the services. This is my personal experience and it may vary for you.
     
  7. brainstorm1

    brainstorm1 Jr. VIP Jr. VIP Premium Member

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    This is the best advice you're going to get so I'm not sure why you nonchalantly glossed over it.
     
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  8. Scripteen

    Scripteen Elite Member

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    I guess you should get enough clients first then the "pain in the ass" clients will be a very low percent of your clients that you can either be patient with them and run that extra mile to keep them pleased or skip them from the first glance.
     
  9. Danny1111

    Danny1111 Elite Member

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    Step 1. == Get A Client
    Step 2. == Collect Check
    Step 3. == Get Good Rankings
    Step 4. == If client is pain in ass tell them - good bye to their rankings
    Step 5. == They don't bother you anymore

    Repeat.
     
  10. BENNY8877

    BENNY8877 Supreme Member

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    I didn't nonchalantly gloss over it- he posted it while I was writing my post.
     
  11. brainstorm1

    brainstorm1 Jr. VIP Jr. VIP Premium Member

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    Okay, well I suggest you take it. You'll find a way to deal with bad clients when you come to it. If you plan everything you'll drive yourself crazy and end up with nothing to show for it. Take the clients and make the decision later.
     
  12. plessard

    plessard Newbie

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    To me the definition of bad client is a client that takes up more of my time than I am being compensated for. You can cause your own problems by not charging enough, then in your eyes the are a bad client. You can also over promise and again your in trouble. Once you learn not to take jobs for small pay (and that's not easy if your struggling) and you don't over promise (again not easy if your struggling) the next thing is to trust that little voice in your head :) and use some common sense. Busy professional clients don't really have time to be a pain. Some people you can just tell will be a pain and you should walk away.

    One VERY important thing I will tell you is this. Some clients that I have many providers would consider a pain. They want a two hour discussion on everything as they really want to understand. I have a few but I charged a premium and they still signed up. Because I can afford to take the time with them they are now my evangelists! They tell everybody I rock. If I use them as a reference they talk up the prospect for two hours lol! They say hey this guy talks to me for two hours on Sunday! The prospect is NOT a pain in the rear client and is totally sold on me because if I can make this guy happy he knows I can make anybody happy.
     
    Last edited: Dec 11, 2012
  13. trshosta

    trshosta Newbie

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    Ask yourself, is it worth it? Usually it's not.
     
  14. notyourmatey

    notyourmatey Power Member

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    send them to your competitors
     
  15. NapsteR

    NapsteR Jr. VIP Jr. VIP

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