Discussion in 'BlackHat Lounge' started by Finn, Sep 17, 2014.
---- THREAD CLOSED 09/17/2014 ----
request solved thread closed
Hire some customer service then...
Yes, if they shows no respect or annoys you then simply block them without saying anything bad to them.
Trust me no good can come out if you attack them back. It will only waste your time and energy.
Also note that this is a part of IM too. Dealing with these customers.
If they are annoying, there is nothing you can do about it. They are all your costumers or potential costumers.
What you can do is gather information, see what are the most asked questions and create Questions and Answers page about it.
So you will have less annoying people.
If the customer or potential customer is super disrespectful, you will tell them to calm down and until they don't start communicating appropriately you will not respond.
thank you for the first replys this actually really help me guys.
OP, those people aren't customers, they are competitors trying to figure out your business model.
Exactly, but what to do against those people. I got a lot of adds recently from such people and it really annoys me and taking lots of my worthful time and energy actually.
Fire the worst customers.
Ask them where did they find you and only solve the queries if they are relevant to your products.
Honestly, if I talk to some random customer for 1 minute, I will surely guess if they are real customers or just trolling.
But again I will say that make this a part of your IM because you are gonna meet people like them everyday ..
Have a FAQ page on your site and direct people to it.
Add a contact form form any question that isn't covered.
Don't accept Skype requests - Skype is the biggest waste of time and you should just use it for important clients who regularly buy from you.
Don't give it out to anyone except previous customers.
Any buyer should be able to get the answers to their queries from your site.
I only keep Skype for the lulz. Anybody who really needs to contact me regarding business knows how to do so.
okay thats really a fucking great advice thank you very much it just opend up my eyes to be honest. you made a WOW in my head haha
No problem, try to anticipate your customers needs, and give as much information as you can on your site, and that should cut down on the wasted skype calls.
you are totally right thank you so much
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