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How I Get An 80% Feedback Rate On ALL My Sales!

Discussion in 'Ebay' started by roger.turner19, Apr 6, 2013.

  1. roger.turner19

    roger.turner19 Junior Member

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    Occupation:
    Student, Small time eBay seller
    Location:
    USA
    Hey there!

    I'm just starting this little thread to explain how I get about 80% of my customers to leave feedback (positive) for me.

    1. Include a small handwritten note in their package thanking them for their purchase, and encourage them to come again! I've been a buyer for a while, and it gets annoying to see a typed out invoice 100% of the time. Change the game up by taking 2 minutes to write a small thank you letter for shopping with you, after all, they could have chosen someone else to buy from, but they chose you.

    2. When they message you on eBay, make it personal. Treat them how you would with a close friend. Make it seem like they are the most important customer that you have, and that you would be destroyed without their service. So many people are worried about getting the sales, but even if a person is unable to pay at the moment, give them a few extra days if you can, or tell them that it's okay and they can just cancel it. When messaging them about their item, actually include their item name in it rather than the generic "Were you pleased with your item/service..."crap. It gets boring and makes your buyer seem as if everything is automated and not customer oriented as you claim you are.

    3. Give free stuff! Who doesn't like getting extras with the item that they just bought? If you can, include a small gift for them in their package also with a note thanking them for choosing you over anyone else. For me, every 15th order or so, I'll include a small gift, usually worth about a little less than the item they bought. Of course it has to pair up. For example, if they ordered headphones, throw in a cheap case for them or something.

    4. Just ask them for feedback. Many people often overthink this and don't even ask. This is my typical message when asking a buyer for feedback : "Hey there! If you liked ________, could you take the time to leave me some feedback? I hoped you like your order, and as always I'm here if you have any issues with _________. Have a nice day! :)" It's not hard. Many people will leave feedback immediately or the next day, so it's worth a shot. However, if they don't leave feedback, don't pester them. DO NOT PESTER THEM. This will only annoy them causing them to leave you a negative feedback.

    Using these 4 methods, I have sold over 30 items in the past few weeks, with about 24 of them giving me positive feedback. If you have any questions, of if I have any new methods I'll update this thread.
     
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  2. subster

    subster Elite Member

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    basic and good. listen to him.
     
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  3. WhitePassion

    WhitePassion Elite Member

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    +1
    Best seller I've experienced put a very little chocolate bar in the box, I was happy to taste English candy and it was good as well. By now I'm a regular customer there although the prices were a bit steeper than at other shops. ;)
     
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