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How do you deal with RUDE clients?

Discussion in 'White Hat SEO' started by dienummer, Aug 17, 2013.

  1. dienummer

    dienummer Junior Member

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    We all have dealt with some of these people who pay a lot of money but are extremely rude/not respectful at all. How do you deal with them? How to tell them to F off without losing your job :p
     
  2. Asif WILSON Khan

    Asif WILSON Khan Executive VIP Premium Member

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    If you are working for yourself you get to choose your clients, if you don't like dealing with them then drop them.
    If they are paying over the odds for your services then just think of the cash!
     
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  3. HFlame7

    HFlame7 Regular Member

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    You don't. Just deal with it and bank!
     
  4. Checkmate

    Checkmate Elite Member

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    Be respectful to all clients even if they are rude, that's how you keep them as clients.
     
  5. BodyAthletics

    BodyAthletics Newbie

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    You could try and explain to them why they're being unreasonable. Maybe they just don't know..
     
  6. temud2

    temud2 Newbie

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    Maybe they (think they) have a reason to be rude?
     
  7. GreyKnight

    GreyKnight Regular Member

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    In any kinds of service, client is king.

    In a good service (usually in hotels service) the people are trained not to be angry with the customers although the customers is unreasonably angry with them. Why? Because some customers are happy to be always right, they are happy if their ego is uplifted, they are happy if they are the undisputed king, etc. After this customer is happy being the king, you got their cash. It's customers nature, where they want to be the truth.

    In my hotel business, once I got a customer who hates the room arrangement (although we have shown her the photo before) and force us to move the furniture in her room, basically she forced us to re-decorate our resort room to her liking. Not to mention that she doesn't want to see any gardeners in her sight. When we placed the wrong spoon on her plate, she is angry and demanded that we kneel to her (literally) to get forgiveness from our mistake. Such as douche customer. But we stick to her (during her 4 day stay, which are hellish to me and my staffs, actually I gave up on day 3, being too emotional, shame on me). No problem, we charge her $25,000/night for her room, which she paid. The morale is that some people are total douche, but we should just stick to them if we want their cash.

    But later, we decided would not want to admit this women again. We put her on blacklist. All of us should have blacklists also. Sometimes things are so dire that you want any business, but if you are in normal condition never accept those who has been difficult to you.
     
  8. muscleteen

    muscleteen Regular Member

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    Simple. Is it worth it? If not, fire them. If yes, suck it up.

    Well there is more..

    I wouldn't mind a client sending me rude emails all-day long if he paid me $250 to make one post on his WordPress blog.

    You don't always have to fire them. A lot of my clients straightened up after I had a serious talk with them (serious, but still respectful). Some clients will "leave you" after a serious talk (as GreyKnight said above, they need their ego stroked..), so before you do that, decide if it's worth it losing them first.
     
  9. lanbo

    lanbo Jr. VIP Jr. VIP Premium Member

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    "The customer is always right" what I go by.
     
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  10. HeRBaR

    HeRBaR Supreme Member

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    From my experience, MOST of the time, RUDE clients are the MOST PAYING ONES :)
    And beside this, they almost always sent me other clients too by referring me :D
    So if you want to go forward with your business, you should be smart enough to deal with all kind of clients.
    Cheers
     
  11. VinceC

    VinceC Elite Member

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    Well like some said, dont take their biz if u dont feel like dealing with them. If ever they return back when truely know that your work can have great impact on their biz, charge them higher .
     
  12. SkyrocketSEO

    SkyrocketSEO Jr. VIP Jr. VIP Premium Member

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    If somebody tries to disrespect me, my team or our work (with no obvious reason) he can find someone else. Client is not always right, especially in SEO biz. If they know so much about SEO why they don't do it themselves?
    They can ask all the possible questions, and I always encourage them to do that but the moment he starts BS-ing without a reason I start looking my way out of that deal.
     
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  13. dkh1978

    dkh1978 Regular Member

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    I´d say it depends. If you work for yourself and obviously thus the client is fully yours, you can decide what you can take. You can decide whether you are ok with high paying but disrespectful client, because you know yourself and your limits of course.

    If you would have a team, and the client would be disrespectful to the team, I´d be much more careful, since it would be harder to know what happens in the minds of each one of your employees. They might of course tell you that they are ok with it, but there´s a risk that the client touches some vulnerable area in the employees mind and real damage is done. This you might not even know. I have managed groups of people, and larger companies even set out clear rules on what to accept and what not. If the lines is crossed, then first thing you do is not to ditch the client but to talk and explain the situation. Firing the client is always the last option obviously.

    But again, if it´s me, then different rules apply, like already said here, if it´s worth it, I can take much more.

    If the disrespectful behavior has nothing to do with my work, then I just let it slide and simply ignore it. I have no reason to respond to anything negative that is not related to work, nor take any of that personally etc.
     
  14. Duffers5000

    Duffers5000 Elite Member

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    You will reach a stage as a self employed professional were you are well known and your services are in demand. When you are in this position you can afford to be picky with your clients, choose who you are happy to work with and terminate services for people that somehow think you are here to be walked on.

    Until you reach that elevated position you might have to eat a bit of shit. How much you are willing to eat is down to your position. If this guys cheque is paying your rent then you better suck it.

    The expression the customer is always right relates to market demand. It means if your customers are asking for yellow widgets but you only sell blue widgets, then you should start selling yellow widgets or lose customers. The market has spoken to you and in this instance the customer is right.

    On a load of other levels the customer is rarely right and its up to you to ignore that and provide a good service that you will get rewarded in the end.
     
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  15. GoForJacob

    GoForJacob Junior Member

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    Put up with it until you're able to pick and choose your clients. Anymore, I refuse more than I accept. Sometimes working with certain people isn't worth the price tag.

    Either that or let them know that you're charging a bit more for them being difficult. I've done that before. It didn't go over well, but it gave me a few laughs.
     
  16. eddie_j

    eddie_j Newbie

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    I think of my family.....they are who I am doing it all for. Kids need shoes....family wants vacations....etc. Ignore the rudeness and make bank...that's what it.s all about. :)
     
  17. GreyKnight

    GreyKnight Regular Member

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    Well, you know, I think you are incorrect when saying that client is not always right in SEO business, and if they know so much they can do it themselves.

    For example, when banks or big companies use tender systems for big implementations, for example cyber security.
    Banks do have their own team of cyber security, which are undoubtedly good. Banks spent a lot in this. But why bank sometimes still outsource few components of their cyber security?
    1. Maybe the bank wants the view of other people outside the company, to prevent bias.
    2. Maybe the bank wants the view of other people, so gain more insights and knowledge.
    3. Maybe the bank thinks it is cheaper if they outsource it.
    4. Maybe the bank wants to get the cheapest solution in the market (because of the tender system, vendor will lower the price, or compete regarding the pricing)
    5. Etc.

    Even if company knows and can do something fully, they will not always do it by themselves.

    In the end, I think it's all about money. How much tongue lashing you are going to take? For myself, I will not take 1 hour of tongue lashing for $ 10, but I will take 24 hours of tongue lashing for $ 1,000,000, for example.
     
  18. netmoney1

    netmoney1 Executive VIP

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    Sometimes you just need to sit back and scream this...

    [​IMG]

    Don't stress about "rude clients" - every single industry has them. Just focus on building your business.
     
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  19. Gogol

    Gogol Elite Member

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    I dump them. Money doesn't matter to me more than my self-esteem.
     
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  20. BigBadW

    BigBadW Junior Member

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    Respect is really very important thing in our lives. As long as you understand this, when you are young it might brought a lot of success in time. Others might be disrespectful, rude, but the one who are respectful will always be noticed by other people, you will be ahead, people will communicate with you, they will try to make a conversation. This is where success comes, the parntnership and new contacts. So if your client is rude, let it be, you just know that he is nothing, but only the money he brings treat him as a money and you are far ahead from him in socialisation level.