Hello Today I had a former client call me. She was mad because she had hired my company (my company is just me) to do some work. She said the work was not done properly. I couldnt understand what the hell she was saying because she was talking so fast and her phone sucked, so I was telling her to send me an email with details, and the call got disconnected. Then she calls back, and she says "it seems that we got disconnected. is there a supervisor i could talk to? because i dont want to get disconnected again" I said "my supervisor is gone for christmas" then she starts talking about her problem again and i tell her to send an email. so 15 minutes later, she calls and says "did you get the email?" There was no email from her. So I said "no, maybe it takes some time" she took that accusatory tone again, saying "well, I sent it to myself and I already received it. there is no reason why you wouldnt have received it by now" - in a very accusatory and "implying" tone. call gets disconnected again. then her husband calls, bitching at me. i felt like the husband was a lot nicer, but he was being pressured by this bitch to act like an asshole. I hate it when people accuse me of something that i am not guilty of. I also hate it when people are not direct and when they "imply". the bitch wouldnt say "did you hang up on me?" she kept implying....I hate it when people are not direct. I would much prefer if she said "why did you hang up on me?" instead of implying through her words and her tone. now my regret is I feel like i was too nice to her, i really tolerated her shit. is that a good idea? or would you have put her in her place? what would you have said to her if you were in this situation?