D
Deleted member 720373
Guest
I believe in being fair so I will state before I start ranting that once I went on live chat I was informed of the issue and the matter was resolved quite quickly!
I've been with Hostwinds for about a year now, never had any major issues until today.
I received an email stating that my account had been suspended due to non payment, when I checked my sites it was true, all were redirected to a suspended page.
I first checked my paypal account as I have a recurring payment set up and sure enough there it was, 22 Feb one month payment as usual. I got straight on to live chat with support. They stated initially that they had no record of the latest payment so I gave them the transaction ID and a screenshot. They then came back to me after a few minutes stating that my account had been suspended because the payment amount was less than the invoice. I asked how this had occurred as I had not been informed of any price increase, the agent then told me that an email had been sent a while ago.
I searched through my emails and finally found the one he referred to:
No mention of a price increase in the subject line, the email starts by talking about ddos attack protection and then after 5 lines of text there is a mention about the price. Not highlighted in any way so I would almost certainly have dismissed the email believing it to be just informative before I reached the part about the price!! (I receive about 100+ emails per day, many of them simply information)
My rant is mainly about the fact that the email wasn't clear about the price increase and the fact that after over a year of payments they would suspend my account without contacting me over the huge sum of........
$0.76
I'm from the UK so that works out to a grand sum of 51p!!!
OK somebody will probably come along and say it's my own fault for not reading the email correctly and you would possibly be correct but I would have thought that some contact before suspension would have been common courtesy especially considering the paltry sum involved.
Rant over but be warned, read emails from Hostwinds carefully.
I've been with Hostwinds for about a year now, never had any major issues until today.
I received an email stating that my account had been suspended due to non payment, when I checked my sites it was true, all were redirected to a suspended page.
I first checked my paypal account as I have a recurring payment set up and sure enough there it was, 22 Feb one month payment as usual. I got straight on to live chat with support. They stated initially that they had no record of the latest payment so I gave them the transaction ID and a screenshot. They then came back to me after a few minutes stating that my account had been suspended because the payment amount was less than the invoice. I asked how this had occurred as I had not been informed of any price increase, the agent then told me that an email had been sent a while ago.
I searched through my emails and finally found the one he referred to:
No mention of a price increase in the subject line, the email starts by talking about ddos attack protection and then after 5 lines of text there is a mention about the price. Not highlighted in any way so I would almost certainly have dismissed the email believing it to be just informative before I reached the part about the price!! (I receive about 100+ emails per day, many of them simply information)
My rant is mainly about the fact that the email wasn't clear about the price increase and the fact that after over a year of payments they would suspend my account without contacting me over the huge sum of........
$0.76
I'm from the UK so that works out to a grand sum of 51p!!!
OK somebody will probably come along and say it's my own fault for not reading the email correctly and you would possibly be correct but I would have thought that some contact before suspension would have been common courtesy especially considering the paltry sum involved.
Rant over but be warned, read emails from Hostwinds carefully.
