I believe in being fair so I will state before I start ranting that once I went on live chat I was informed of the issue and the matter was resolved quite quickly! I've been with Hostwinds for about a year now, never had any major issues until today. I received an email stating that my account had been suspended due to non payment, when I checked my sites it was true, all were redirected to a suspended page. I first checked my paypal account as I have a recurring payment set up and sure enough there it was, 22 Feb one month payment as usual. I got straight on to live chat with support. They stated initially that they had no record of the latest payment so I gave them the transaction ID and a screenshot. They then came back to me after a few minutes stating that my account had been suspended because the payment amount was less than the invoice. I asked how this had occurred as I had not been informed of any price increase, the agent then told me that an email had been sent a while ago. I searched through my emails and finally found the one he referred to: No mention of a price increase in the subject line, the email starts by talking about ddos attack protection and then after 5 lines of text there is a mention about the price. Not highlighted in any way so I would almost certainly have dismissed the email believing it to be just informative before I reached the part about the price!! (I receive about 100+ emails per day, many of them simply information) My rant is mainly about the fact that the email wasn't clear about the price increase and the fact that after over a year of payments they would suspend my account without contacting me over the huge sum of........ $0.76 I'm from the UK so that works out to a grand sum of 51p!!! OK somebody will probably come along and say it's my own fault for not reading the email correctly and you would possibly be correct but I would have thought that some contact before suspension would have been common courtesy especially considering the paltry sum involved. Rant over but be warned, read emails from Hostwinds carefully.