On July 27th, 2016 I canceled my shared hosting with Hostwinds. It was a small $3.25 a month package, nothing crazy. The mistake: I forgot to cancel preapproved payments from hostwinds on PayPal. Now, several months later on January 21st, 2017 I get an email saying I have an invoice from hostwinds for a whopping $590. Let me be clear I haven't opened their site since I had my hosting there. I got another email from PayPal saying I've been charged 3 separate payments for $50, $50, and $20 from hostwinds thanks to the preapproved payment. I'm not sure why that amount specifically. http://i.imgur.com/PEqq2eV.png http://i.imgur.com/2mF0qhX.png http://i.imgur.com/984twyt.png http://i.imgur.com/8Rm05Uc.png In the invoice email it shows the account that was used to buy the hosting used my main email. So I try to login with it on the HostWinds website and I get a message saying an account with that email doesn't even exist. Ok... So I open up live chat and get a ticket created. Let me tell you their support is the most frustrating I've ever dealt with. Here is the ticket. (Read images from down up) http://i.imgur.com/KTnElV8.png http://i.imgur.com/wQkd7RU.png At this point I don't even know what is going on. The first guy asks me for a bunch of information about the transactions, and I give it to him. The second guy tells me that the account uses an email I've never heard of and when I tell him its not mine, I get no further response for 3 days. Getting frustrated after the 3rd day I hit up live support and threatened to post this issue on internet forums and magically I finally get a response (could be a coincidence, who knows). So now a third guy comes in asks me for government ID and credit card information. I never paid with a credit card and what this shows is that he had NO idea what the issue was at all. I haven't got a response since and its been 1 week since the original charge. I went into live support today and they told me their billing team works Monday to Friday only which enraged me enough to make this post as I only received 2 ticket responses throughout the entire "working" week. Every time I open up live support I get some BS response saying their "investigating" or "our specialists will be with you soon". Mods, if this is appropriate for a shitlist please let me know and I'll open one up (I originally found their hosting here on this site during a Black Friday deal so it's technically related to BHW). I need the money back quickly and HostWinds support is utterly worthless.