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Hostgator.. is the service really this sh1t, or is this just due to the black friday?

Discussion in 'Web Hosting' started by SantaInThailand, Dec 1, 2015.

  1. SantaInThailand

    SantaInThailand Junior Member

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    I just signed up with Hostgator as they had 80% off for a VPS plan. Firstly after paying with paypal, they required me to provide proof of identity.. I sent them a photo of my passport but the ticket has not been updated and it's been already 24 hours.

    Trying to use their live chat and it takes 30min to get someone talking to you. Once the chat finally opened, the person is replying with like 5-10min delay. Tells me that my account is suspended because they need ID verification.

    I told him I already uploaded it 24h ago. Instead of checking it, he tells me that it will be reviewed as soon as possible..

    Now is this crap service for real, or is it just maybe due to the black friday sales? I'm a customer with Siteground for over a year, their tickets are replied within 30-60min, chat opens in under 10 seconds and chat replies ususally take 10-20 seconds.

    Thinking whether I should cancel my order or will it get better, because I may be requiring some tech support with setting up software on the VPS.
     
  2. bimmerime

    bimmerime Regular Member

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    i don't have any experience with them, but bluehost has some really good support
     
  3. wisdomkid

    wisdomkid Jr. VIP Jr. VIP

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  4. Boomba

    Boomba Regular Member

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    Hostgator is terrible. I'd go with almost anyone over them.
     
  5. asap1

    asap1 BANNED BANNED Jr. VIP

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    Hostwinds = best support in the world.

    I do have a hostgator hosting account and I never had any problems with that.

    Only had to use support 1 time and that went smooth, took time tho.
     
  6. Zekie

    Zekie Regular Member

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    Their service is really that terrible, I've had a site down for 3 days before they got to my ticket and if you use the chat feature to get a hold of them you will wait about 1.5 hours before getting an agent. Honestly I would go with someone else but I've had an account there so long that I'd hate to move it now, I just structure my sites on that network to do things that I know won't require any type of support. They suck.

    Peace,
    Z
     
  7. BillTomy

    BillTomy Jr. VIP Jr. VIP

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  8. seopencil

    seopencil Supreme Member

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    Hostgator was good but after acquire by Endurance International Group that is not good anymore.

    I will suggest you check bhw hosting section for a good deal or you can check web hosting talk for a good deal.

    Simply one word - Stay away from Hostgator

    Namecheap only good for domain
     
    Last edited: Dec 1, 2015
  9. SantaInThailand

    SantaInThailand Junior Member

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    Thanks for the replies guys, I might cancel my order then.

    Can you recommend anything specifically for a cheap VPS plan? I need one that is able to run several autoblogs with WP-robot, as well as all my social media bots. They had a great deal for a VPS at Hostgator for $25/month which is why I picked it:
    -CPU 2 Cores
    -RAM 2 GB
    -Disk Space 120 GB
    -Bandwidth 1.5 TB
    -IP Addresses 2 IPs

    Can other reliable companies offer such cheap rates?

    Siteground is great for the support but their VPS hosting plans start at $60 with much lower specs.
     
  10. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

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    I would highly recommend linode or digitalocean. They both use very high grade server stuff. They are however unmanaged, if you are interested id love to work with you on providing manged service for you!
     
  11. ugjunk

    ugjunk Jr. VIP Jr. VIP

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    We have similar spec under your budget. Check out our BHW Official Sales thread in the Hosting Section.
     
  12. bugmaster

    bugmaster BANNED BANNED

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    Hostgator was good but after they were acquired by Enndurance International Group they went downhill fast. EIG owns many companies I would stay away from every one of them as they are all pretty much the same just different name.

    Namecheap is also a good Domain Provider but I am not sure about host as I have never used them for hosting.

    For a Provider I would suggest is JaxVPS I have used them and had no issues.
     
  13. Ambitious12

    Ambitious12 Elite Member

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    I would suggest if you still feel it is not upto that mark what you taught,better go with Godaddy type service where you can get great support anytime.
     
  14. bugmaster

    bugmaster BANNED BANNED

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    Go Daddy is Actually pretty much the same as EIG, I would not suggest them either. As A matter of fact I would suggest a small company who will give you better service and support because they care about you as a customer and want more customers. Some of the Largest companies just don't care. How many big banks truly care about their account holders? They don't the small community banks care more give more personalized services and want you happy.
     
    • Thanks Thanks x 2
  15. McPatrick

    McPatrick Regular Member

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  16. kunnu

    kunnu Regular Member

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    $25 is really low budget for 120GB disk space since most of providers switch to SSD Disk.

    If Hostgator offer it under $25/m then wait for 24 to 48 hours and If approved then stick with them until you did not face issue with them.
     
  17. Aty

    Aty Jr. VIP Jr. VIP

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  18. writehow

    writehow Regular Member

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    They really asked you for password ID? Did they ask you what time of the day you pee or sh|t?
    I was fooled before 7 years to use hostgator for first time .. of course they was not asking for IDs then but now..

    Cancel the order ask for refund and run away from this wellknown oversellers :D

    Anyway I would suggest you to take a look on www.webuzo.net and their cyber monday -30% off on 3months order (that is more or less 2+1free).
    I'm with them months now and I'm recommending them with 2 hands. Pros: Offshore + accepting bitcoin , not asking for IDs ( :D ) , fast ssd drives and 100Mbps bandwidth, gaming servers and adult content allowed ( Welcome porntubers :D ) real 99% uptime ( for the last 4 months is 100% for me). Cons. Semi-managed support.

    20gb ssd 1tb bandwidth 1gb ram 3.4ghz 1core for 11.14$ ( cost of 2 medium pizza and a beer :D ).
     
  19. HudsonWebServices

    HudsonWebServices Jr. VIP Jr. VIP

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    You know.... Its such a shame to see so many host providers oversell the product they stand behind. It makes the ones like myself look really bad :\
     
  20. bugmaster

    bugmaster BANNED BANNED

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    You have to think most people that start host companies do so on a reseller account and they are trying to compete with these large companies which they really should find a specific niche, So because they are trying to compete with companies like EIG and Godaddy they oversell to get the most out of their $10 a month Reseller account.