I just signed up with Hostgator as they had 80% off for a VPS plan. Firstly after paying with paypal, they required me to provide proof of identity.. I sent them a photo of my passport but the ticket has not been updated and it's been already 24 hours. Trying to use their live chat and it takes 30min to get someone talking to you. Once the chat finally opened, the person is replying with like 5-10min delay. Tells me that my account is suspended because they need ID verification. I told him I already uploaded it 24h ago. Instead of checking it, he tells me that it will be reviewed as soon as possible.. Now is this crap service for real, or is it just maybe due to the black friday sales? I'm a customer with Siteground for over a year, their tickets are replied within 30-60min, chat opens in under 10 seconds and chat replies ususally take 10-20 seconds. Thinking whether I should cancel my order or will it get better, because I may be requiring some tech support with setting up software on the VPS.