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Hostgator = incompetent and BSEO unfriendly

Discussion in 'Web Hosting' started by mslake, Feb 20, 2009.

  1. mslake

    mslake Registered Member

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    Anyone that doesn't want to waste a lot of time and energy dealing with complete morons, stay away from Hostgator.

    1) They arbitrarily decide what is and is not comment SPAM, then arbitrarily use their Nerd-God powers to suspend the offending site (which is just a matter of deleting and recreating it to get around their suspension--I did that a few times to piss them off). I always ask for a complete transcript of all the alleged SPAM, but they are too lazy to compile it. Granted, I SPAM like a mofo, but that is not the point, right? The point is to constantly bombard them with requests and clarifications that will take up their time. Having a philosophical debate over what is and is not considered SPAM required several helpdesk tickets back and forth between us before they grew weary and caught on to what I was doing.

    2) Their crackpot team of minimum-wage pocket-protector jockeys are also foremost experts in the field of domain name trademark infringement. After several requests by me for an opinion from their legal department, the idiots resorted to mob tactics and wrote "remove the sites we feel infringe, or go host somewhere else." I spent a total of $3 for those "offending" .info names that obviously infringe. I told them I had legal permission to use the domains, and that I would provide complete documentation once we set up a confidentiality agreement and had their attorneys detailed out acceptable proof of permission requirements with me. Obviously, since the domains were along the lines of "companyxSUCKS.info" they didn't believe me. I am in the Patent and Trademark business, and one thing these companies do not want the public to know: it costs a lot of money and time to prosecute a trademark infringement and it is usually easy to defend against. Scare tactics are the prosecutors best strategy, and those obviously do not work against people that fully understand the system (and exploit it). In this case, the companies that own the trademarks were not even involved.

    If you feel like you wasted part of your life reading this--great. Now you know how I felt using Hostgator. If anyone chooses not to use HG because of my experience, please post here so I can saver the not-even-close-to-crippling financial blow I may and may not have dealt to Goliath. I have also read other posts on here that say HG acts like Big Brother with their scripts and CPU usage. Just more cud for you to chew on.

    Viva la revolucion!
     
    • Thanks Thanks x 3
  2. bizcredit

    bizcredit Power Member

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    So...why would they even know your inbound links? They are getting complaints obviously. You must be doing a ton of comments or something. Tell us more details. Obviously they dont like trademark infringement, but I've never heard of blog comments by hand being a problem.
     
  3. fxmaster

    fxmaster Regular Member

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    I got 2 months worth of free hosting with hostgator because they couldn't be bothered to terminate my account :)
     
  4. mslake

    mslake Registered Member

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    They had several complaints about me. I only had 50 accounts with them while I tried them out, but every one of those accounts had SPAM crons running.

    How did you manage free service fxmaster? Were you SPAMMING?
     
  5. mslake

    mslake Registered Member

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    Here is the letter I sent to Hostgator and their response. Nice customer service.


    Here are the only requests I have towards resolving this matter:

    1) A letter from an actual attorney, stating why he/she believes I am violating alleged trademarks. Network security is obviously not qualified to make this determination, since there are circumstances when a URL with a trademarked name in it may be used legally (ie. parody). If they do feel there is violation, I want, in writing, the exact wordage they require from the trademark holder to satisfy their liability. I do not want any misunderstandings amongst the parties regarding these requirements.

    2) A certificate of apology, singed by Brent Oxley and the entire Network Security team at Hostgator, for your racist attitude towards me and the psychological trauma you have inflicted upon me over such a trivial incident. It would be nice if it were framed and had the words "World's Best Customer 2009" or something along those lines.

    3) One free year of hosting, possibly on the server mentioned in request #5 below.

    4) A written promise that Hostgator will stay out of my business and not bother me again in this manner until the end of time, or until I choose to end my relationship with your company...whichever comes first.

    5) You name your next server after me. The MyName Super High Intensity Hostgator Network Interface Server rolls off the tongue nicely.

    6) A new requirement at Hostgator Corporate that Network Security personnel attend a course specifically designed to tone down their network God complex, and focuses on building customer relation skills. I happen to know that Mariott has a very nice program that grooms top notch customer service traits in employees.

    7) I could do this one myself, but it would be nice if you saved me the trouble and sent the Better Business Bureau a complaint ticket highlighting our dispute. Pay particular attention to the gross incompetence of the Network Security Department in your write up.

    Once we get all that in place, we can get this ball rolling and work on patching up our rocky relationship.

    I look forward to working with you, David N., Richard F., and the entire League of Champions over in Network Security towards a speedy resolution to this baffling and unsettling experience.

    Sincerely,

    MyName
    World's Best Customer Recipient 2001-2003, 2005, 2007
    World's Worst Customer 2008
    Jr. Member of the American Stuntman Association
    Recipient of California's Freshest Breath Award 1999

    Hostgator's Response:

    Hello,

    I assume you are unaware of our spam policies, and have not even read our TOS, so I'm going to explain this to you.
    We have a zero tolerance spam policy, and you are in violation of this policy. Secondly, "Use of our services to infringe upon any copyright or trademark is prohibited" and your domains are obviously in violation of certain trade marks. For these reasons we will no longer be hosting you on our servers. You will need to find hosting elsewhere.

    Thank You,

    Chris Dixon
    Network Security Division
    866-964-2867 (General Support)
    281-476-7801 (Abuse/Security Fax)
     
  6. mslake

    mslake Registered Member

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    They have since shut down my hosting, for those interested in the outcome. Sometimes you fight the man, and all you get is a good laugh and a closed hosting account.
     
  7. MontyzPython

    MontyzPython BANNED BANNED

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    I want to read your post, but for some reason, I just keep staring at your avatar. Please make it stop.

    I'm very surprised by this, actually. I've never had a problem with HG in the two years I've been with them.
     
  8. Qokaine

    Qokaine Regular Member

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    you wasted your time, never do something stupid on pompous ass web hostings.

    i've had one of my hosting accounts suspended on PowWeb for selling bot software for games and they consider that illegal, so they suspended my account for a day or two, I called up and got it unsuspended and said that I need to get my files to move the site. They just ended up forgetting about my site, but I still moved that site off their web hosting to avoid any stupidity like that from them again.

    Well you had a companies name in your domain, thats close to copy right infringement (not exactly sure) but the fact that you were spamming didn't help your case, lol.

    but yeah i knew hostgator was bad, maybe if i had a good relation with the owner of hostgator i would host some of my sites there, but not in a long shot. I hear alot of bad things about them, lol.
     
  9. dondeal

    dondeal Registered Member

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    Every competent BH knows not to spam on shared hosting
     
  10. Thrax

    Thrax Registered Member

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    I've found that paying a little bit more for 'cloud' hosting, goes a long way...I moved of real 'shared' hosting a while back because the support was so poor. Try mosso, if you can budget for it.
     
  11. MiLiTARYiV

    MiLiTARYiV Senior Member

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    Hostgator is very good but you have to be 100% legit with them or they will bot you.
     
  12. Diegan

    Diegan Registered Member

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    I believe they even accept porn sites, so that's cool.

    I also believe they are good for the normal stuff, for other stuff... dedicated, offshore, your basement... :p
     
  13. ajeeyunz

    ajeeyunz Regular Member

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    I have worked with them for 3 month now, and everything is great until now. :)
     
  14. The Scarlet Pimp

    The Scarlet Pimp Jr. VIP Jr. VIP Premium Member

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    join the club. gator is *very* quick to accuse you of wrongdoing, even if you're legit. they
    shut down my site and accused me of having software for spamming and harvesting emails.
    took me over an hour to get everything back online.

    i dunno if they'd shut you down for cookie stuffing, but i really don't feel safe hosting with
    them. if i'd known this, i would've stayed at lunar pages. yes, they're idiots. but at least
    they don't shut you down for no reason.

    i'd like to go with ace web, but they don't permit adult sites.
     
  15. cliffdropper

    cliffdropper Registered Member Premium Member

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    Did you guys know that HostGator is just a reseller for The Planet?
     
  16. genie1

    genie1 Junior Member

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    Maybe you want to consider dropping a couple grand into a high end quad core server and rack it up in a colo. Its surprisingly inexpensive but you have to shop around. My deal gets me unmetered bandwidth, 64 IPs and 2u for $70/month.... needless to say I gave up on HG and shared hosting after I set that up :)
     
  17. austinmillo

    austinmillo Registered Member

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    I have been with hostgator for about 6 months and I think they are cool. So long as you remain legit.:D
     
  18. The Scarlet Pimp

    The Scarlet Pimp Jr. VIP Jr. VIP Premium Member

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    ha! i'm legit and gator still came after me. they like to suspend first, and verify second.
    if you're doing black-hat, then you should skip gator...
     
  19. The Scarlet Pimp

    The Scarlet Pimp Jr. VIP Jr. VIP Premium Member

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    Would we be better off going with TP? :confused:
     
  20. ashilicious

    ashilicious Junior Member

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    and also stay away from lunarpages