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HostGator blocking site backups?

Discussion in 'Web Hosting' started by directaxcess, Nov 23, 2012.

  1. directaxcess

    directaxcess Power Member

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    So I just tried to backup one of my websites on a HostGator account I'm leaving this month (renews 2 days from now) and I can't backup my website from cPanel. I ran the backup wizard and its been over 6 hours and it still shows "processing" for an account that is barely 200 MB.

    This used to work just fine ... it feels like since EIG came in, they may have disabled this feature. Other HG customers still able to backup their websites?

    EDIT: Contacted chat, they said they don't know whats wrong (but this is what they always say about everything even though they KNOW -- not saying specifically for this case, just in general). opened a ticket now waiting to see a response.

    EDIT 2: Read my post below, it seems all EIG companies block backups.
     
    Last edited: Nov 23, 2012
  2. masush300

    masush300 Jr. VIP Jr. VIP Premium Member

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    thats is worst!
    This way hostgator will lose customer
    I donot perfer it at all
     
  3. directaxcess

    directaxcess Power Member

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  4. topdost

    topdost Regular Member

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    I just tried over 1.5 Gb , backed up in about 2 min.
     
  5. cybeard

    cybeard Registered Member

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    Working for me too, just made a backup without any problem.
     
  6. Kaistar

    Kaistar Power Member

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  7. obosor

    obosor Newbie

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    You should contact with hostgator support for this issue. I think they didn't disable backup.