I just moved my websites. When I am swearing at my computer my husband asks if I am online with "Sue". These are real conversation that I can prove. I kept the emails. The last one is epic and word for word! The server at Host for Web has cycles of so much traffic my website wouldn't load. I have support tickets dating back to Oct over this problem. The tickets were titled. My Website Is Not Loading and Timing Out Over and over they asked me what the problem was. Well duh! Could it be the problem is the one in the title of the message? Over and over and over they asked for me to run a tracert for my website. Each and every time, I would be asked why I sent sent a tracert report. Then they would say the server was working fine when they checked it. Nothing changed. My page always took more than a minute to load (when it loaded) and they said it was my layout and content slowing it down. One told me was my ISP was the problem but wouldn't explain why their sites were the only ones timing out. Now that I have moved. My page loads fast and I have had no problem since I moved. Their tech support people don't actually read the tickets. THE MOST condescending ass holes on the planet! Probably a year after I got the account this happened. Why did you change my account name from hobbitstohumans to losilledot com? I am sorry we cannot change the name of your account once it is setup. Yes you can cause you did. It has always been under hobbitstohumans. Then I got a long condescending message telling me that I was wrong and obviously had not paid attention to my account. I went through my old emails and found my registration email with their confirmation of my account hobbitstohumans. I got a curt note saying they would send my request to next level tech support. Never acknowledged they were wrong. They didn't say kiss my ass, go to hell or anything. This weekend I went through this. Me You billed my credit card. I want it refunded you don't have permission to charge to it. Them: You have 3 active accounts with us and subscribed for the automatic paypal withdrawal, you started it yourself and confirmed from your paypal account. Me: There is no automatic withdrawal on my PayPal account and no money was taken from it. Everything was billed to the credit card. Them: All you need is to cancel paypal subscription which you started, we can't cancel it and this can be done only from your side. Client starts and cancels paypal subscription from the paypal account. Me: There is no automatic withdrawal on my PayPal account and no money was taken from it. Everything was billed to the credit card. Them: We need the Paypal transaction number. Me: I don't have a Paypal transaction number. Attached are screen caps of my invoices. You will see that the method of payment was Paypal in March and Credit Card in April. Them: Please explain what do you exactly need? Would you like to change your payment method to paypal? Attached is a screen capture for the credit card account that you took the April payment from without my permission. It is NOT PayPal. The invoice you used is 154035. I would like that refunded. I want to cancel everything except the domain registrations you have!!!!!!! Them: I don't undestand reason of this cancellation if your hosting is working fine with us. We can refund last charge PayPal charge and use credit card instead, I don't see any difficulties here. I was so pissed off at this point that I had a headache! It took every ounce of self control to not send back a string of swear words. I don't fucking care if they refund my credit card. I just don't ever want to deal with those stupid dumb asses.