Discussion in 'Forum Suggestions & Feedback' started by macdonjo3, Feb 22, 2018.
Well this is a forum not a shop, people are selling like their handymen or at a garage sale.
I think it would be cleaner. Look at the sales page, click the tab called reviews, read those then click the sales page tab and order. A the moment you can skim through hundreds of replies asking for review copies before you find an actual review
Ok, there’s a lot to cover in those replies so bear with me:
Yes. There are two drivers behind the renewal fees - one that the seller is making an active choice to keep his thread open, instead of forgetting about it except for the occasional drop in.
Secondly - carrying out annual reviews is absolutely something we want to do. We’re actively recruiting for more mods of all types so we can put a regular re-review into practice.
Well, yeah. We do a similar "triage" action for cases like this. If there's more than about 5 complaints on a thread then we'll tell the seller they need to resolve this within a time frame - if they don't, the thread's shut until everyone's had their order fulfilled.
The problem we, as mods, face is that they're often not reported. People will moan on the thread or make comments about mods not doing anything but nobody actually notifies us. Unfortunately, using the keyword "mod" in posts does not send out the batsignal so the chances are we won't see it unless we're actually notified by either tagging us or - preferably - reporting it.
Yes. I agree. However, we do need proof of this before taking action. Some sellers are very clever about the way they post fake reviews - just because they might look fake, we can't ban the accounts on that alone. Situations like this generally result in us putting a thread on a list and then checking back in periodically because we've found most sellers will slip up at one point or another. But yes, I can see there's been more activity on there since yesterday - I'll have another look at it and take appropriate action shortly.
As an aside - we often get people complain because "mods didn't do anything, even though I reported it". Just because there's no obvious action on something doesn't mean it's not being dealt with. It could be in the middle of being investigated, we may not have found definitive or conclusive proof of an issue, or that we've looked into it and found out that there wasn't an obvious issue - among other reasons. We'll try to provide resolution reports wherever possible but we've also got a legal obligation to not disclose private information about other members, so it can be a juggling act.
So - we have plans to address many of these issues that have been raised. I can't go into this in detail at the moment because we're still doing feasibility studies and we need to get more resources to be able to deal with it. Anything I mention might not come to fruition in the way I've explained. We're not just saying "ok, everything's good now - it's going to remain unchanged." When the resources are in place and we've managed to move on with the plans a little more, we'll be able to provide more information.
Your answer here comes across as a little high-handed if I'm honest. The volunteer mods are the heart of the forum and see a lot more than's visible on the surface. They're involved in moderating marketplace threads, so they're just as able to answer these questions as the inhouse staff.
In terms of the thread renewal fees - $250 dollars is far too high and would result in a massive drop in thread renewals, so it wouldn't provide any more revenue to hire staff specifically to carry out annual reviews. As it is, we get complaints about the $30 renewal fee. It's an arbitrary fee to trigger the planned re-review process and to make sure the seller's making an active choice to keep his thread open, instead of just forgetting about it while it stays live on the marketplace. As I've said above, the re-reviews are part of the process we're looking at implementing but it very much does depend on available resources - which is what we're actively working on right now.
That's all anyone can do really. Realizing that you have a problem at hand that could escalate takes care of half the job. Keep at it. I'm sure you'll find a feasible solution.
@Apricot Have you ever thought about making people have 15 posts on BHW so that they can post on a marketplace thread? Would probably cut down on spam a lot. 15 posts is nothing for someone who is dedicated to BHW.
@macdonjo3 since all of the current SMM panels got hit with the current Youtube update. Don't you think is a consequence of the current environment where everyone was using the same methods.
A lot of them were promising more that they could really supply, once shit hit the fan nobody was able to stand by their "HQ", "Non Drop" "Lifetime guarantee" views. And as they say, the emperor at last had no clothes and was walking naked the whole time. Most likely, everyone had the same method/source/supplier for these youtube views, and they weren't really any different from the other "HQ" views that everybody seemed to offered before the Youtube update.
I bet around 50% of the buyers have less than 15 posts or no account at all, especially the big name agencies who drop $5k on a service at a time. I haven't sold in the marketplace for a long time, so things may have changed.
Also thanks @Apricot for replying to all that above
I agree, most of the biggest buyers don't really participate on the forum. However, not being able to post on BSTs doesn't take away their ability to buy. It just means they can't comment, which they don't care about to begin with. I still think it's a viable idea.
Separate names with a comma.