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help with massplanner "UPDATE IS REQUIRED"

Discussion in 'Instagram' started by riciab, Apr 29, 2017.

  1. riciab

    riciab Newbie

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    am running massplanner for almost 1 year now, but recently i have some issues that i never have had before.

    one of them is that massplanner just stop to work for no reason, proxies are good , server good but accounts are not moving in the summary, which somehow i fixed it that was few days ago.

    now i connected to my server to see all my accounts are in RED saying: UPDATE IS REQUIRED - when u put the mouse on that red text it says: "key is obsolete update is required"

    ill appreciate if someone can assist and help me resolve my problem/s , i run about 50 accounts and doing nothing but building them, i dont have much time to work on them so i just put them on massplanner and let them do their job, they will be my future project.
     
  2. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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  3. riciab

    riciab Newbie

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    fur sure i just wanted to see if someone else experience "update required" problem ....
     
  4. BassTrackerBoats

    BassTrackerBoats Super Moderator Staff Member Moderator Jr. VIP

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    Well, you were asking for help.

    I think your best bet is to contact their support as they are pretty solid as to service.

    I have no issues with my MP.
     
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  5. ContentExpert

    ContentExpert Jr. VIP Jr. VIP

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    As mentioned above just contact their support. They'll be better able to assist you. You pay for their service so take advantage of "their" customer support and let them know about the issue you have.

    I'm sure it won't take long for them to help you fix the issue that you're running in to.