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Help with dropshipping

Discussion in 'Making Money' started by Nikola Gligorijevic, Jan 2, 2017.

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  1. Nikola Gligorijevic

    Nikola Gligorijevic Regular Member

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    I want to start dropshipping and I have few questions before I do
    1) What if your customer doesn't receive item?
    2) What is the best way for them to get in contact with you if they didn't receive item or if they want refund?
    3) Is there any alternatives for AliExpress that accepts PayPal?
    4) Can customers refund when they receive product?

    Also, I would like someone experienced to send me PM so I can ask him something I don't quite understand. I will not try to reveal niche, don't worry. :)
     
  2. CyberHour

    CyberHour Jr. VIP Jr. VIP

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    First of all Happy New Year Nikola,

    AliExpress is great choice for dropshipping business , over 60% of the dropshippers are using aliexpress :)
    1) If customer doesn't receive his item then.
    - You open dispute with Aliexpress
    - Under their buyer protection program they will
    a) Refund your money or b) reship the item
    If they refund you then you refund your customer, if they want to reship it then you will reship it.
    **You always have to ensure that you get TRACKED SHIPPING**

    2) Customers get in contact with you via contact form , if the item is not as descripted you then again follow all in step 1)
    3) You can find Ali sellers who would love getting paid with PayPal (contact them directly via Alibaba Live Chat)
    4) If and once customer receive his item and he don't do any complain during the buyer protection period he can't claim any refunds.

    Best of luck!
    CyberHour
     
    • Thanks Thanks x 2
  3. Nikola Gligorijevic

    Nikola Gligorijevic Regular Member

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    Thank you so much for amazing answer. :D
     
  4. CyberHour

    CyberHour Jr. VIP Jr. VIP

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    Anytime Nikola, good luck :)
     
  5. johnsim135

    johnsim135 Registered Member

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    But pay using paypal to aliexpress seller will not get protection from aliexpress as they say this is external payment.
     
  6. CyberHour

    CyberHour Jr. VIP Jr. VIP

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    Happy New Year Johnsim,
    Don't confuse the PayPal protection with the Aliexpress Buyer protection.
     
  7. johnsim135

    johnsim135 Registered Member

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    So is it safe to pay seller using paypal?
     
  8. Nikola Gligorijevic

    Nikola Gligorijevic Regular Member

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    I wonder the same
     
  9. clumsyjessy

    clumsyjessy Registered Member

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    1)In case your customer didn't recieve the order you should follow AliExpress Buyers Protection Policy and contact to supplier, make a refund. if supplier is disagree to make a refund you should open dispute.

    2)You can contact your supplier via PM on AliExpress.

    3) 2Checkout, Stripe, PayU, PinPayments, PayPlug, Authorixe.net, PyuU Biz

    4) Of course they can