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[Help] What Would YOU do? A fucked-up Customer issue.

Discussion in 'BlackHat Lounge' started by BlackSeng, Nov 5, 2009.

  1. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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  2. danielgb123

    danielgb123 Regular Member

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    Tell her in a very polite manner to piss off ;)

    Simple, she isn't your customer; she got a product from you and by the looks of it had no intention of paying and so she isn't of your concern. You've refunded and thus you don't need to offer any support whatsoever.
     
  3. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    LOL! Yes!

    I wasn't pissed when I saw that! I was laughing hysterically out of disbelief!!
     
  4. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    And to be frank, I have SOLVED the issue.

    I felt like replying her like...
    "Hi, I have resolved the issue but unfortunately I couldn't assist you any further since you have made a refund"

    But she already has a taste of getting refunds... I scared she might do a chargeback later.
     
  5. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    so guys, what should I do?

    Should I reply her with this message?

    "Hi, I have resolved the issue but unfortunately I couldn't assist you any further since you have made a refund"

    Or should i tell her politely to piss off?

    Or should I just ignore?
     
  6. evilman11

    evilman11 Junior Member

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    put the bitch on iggy and be done with it. if shes no longer a paying customer then its time to move on. or you could always tell her to fuck off since theres really nothing she can do about it.
    edit...
    make damn sure you have the money "for sure" before you tell her to fuck off.
     
    Last edited: Nov 5, 2009
  7. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Thanks evilman.

    Yes, I just e-mailed her and said that i have solved the problem after consulting "several professional staffs" and told her that I wouldn't be assisting her any further unless she buys the product again.
     
    Last edited: Nov 5, 2009
  8. SparkyBlue

    SparkyBlue Regular Member

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    That's exactly what I would have said.

    Something along the lines of "Sorry, but I am very busy at the moment tending to enquiries from PAYING CUSTOMERS. If you would like support, pay up bitch. Yours sincerely..."

    :D
     
  9. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    awesome, Sparky
     
  10. truepals_forever

    truepals_forever Senior Member

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    Be a true Blackhatter and ask her to verify her age ;)


    Enjoy $20 :]
     
  11. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Guess what? She just replied my e-mail and said:

    "Thank you for the refund. Do you have this issue before?"


    That just mean one thing - she made a refund but continues to keep the ebook.

    May I know what are the DMCA laws for this? I just wanna issue a "warning" to her.
     
  12. mr.breakit

    mr.breakit Jr. VIP Jr. VIP Premium Member

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    tell her to piss into the wind on a steep hill that might help
     
  13. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Yeah... dammit, I seriously can't believe such people exist!
    Such thick-skin.. such absurdity
     
  14. CyrusVirus

    CyrusVirus BANNED BANNED Premium Member

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    EDIT:didnt mean to post twice
     
    Last edited: Nov 6, 2009
  15. CyrusVirus

    CyrusVirus BANNED BANNED Premium Member

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    ill have to be quite honest with you, this could have been one post, not 2. but, i deal with asshole customers all day long and come home to a crappy girlfriend. to substitute i deal with BH the rest of the time and deprive myself of sleep just to escape it all. so good luck, basically tell her to find someone else to scam because she basically got the ebook for free and the CB product. probably just playin you
    :bubblegum:aikido:
     
  16. BlackSeng

    BlackSeng Jr. VIP Jr. VIP

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    Thanks Cyrus!

    Yeah, I'm ignoring her now... if she ever e-mails me again I'm gonna tell her to go fuck herself.
     
  17. CyrusVirus

    CyrusVirus BANNED BANNED Premium Member

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    theres a button for the thanks lol, but ignoring is best. there is always someone that wants everything for free... like my ex. haha
     
    • Thanks Thanks x 1
  18. alexaassassin

    alexaassassin Registered Member

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    her father left home when she was 4
    she's just looking for attention
    sitting there with her windows 7 dell alienware I bet
    giggling her silly little ass off



    I hope you don't sell any other products she's interested in
     
  19. Remington

    Remington Regular Member

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    Give her a free trial (of every kind of PPI junk you can come up with) as a reward for her continued interest :D

    More seriously, sometimes I get idiots trying to get support from me (for a hardgood product) when they have never even bought anything to begin with. My response is basically "sorry, but we only offer support to customers."

    I try to make it sound canned so they don't bother writing back. I figure if they think a "real human" is on the other end, they'll keep bugging me, so I really go for that I Didn't Really Even Read Your Email effect.
     
  20. SparkyBlue

    SparkyBlue Regular Member

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    I woulda told her that in the first place.