Hi everyone i really require some urgent assistance on a matter. It all started 2 years ago when my wife and I started a small hotel near a popular destination. I won't reveal exactly where or what the hotel name is as I prefer privacy on this matter and I do not know if this seo specialist is in this forum. In the start our hotel's business was pretty bad. Occupancy rate was as low as 10-15% and the only customers we ever get is backpackers or couples who couldn't get any rooms elsewhere and ours is the last resort. Most of them didn't even heard about our hotel name so my wife and I were trying to figure out a way to get more guests to our hotel or we will have to shut down soon. So one day I receive this email. The email that was, in the start, a blessing but it became a hellish nightmare for me, my wife, and the hotel's business. The email sender was from India and he claims to be a seo specialist who can rank websites easily and bring lots of traffic and sales to our websites. Initially I had no idea what exactly is "seo" and "internet marketing" or "smm marketing" or such internet terms as I'm a 52 year old man who isn't into this internet things except visiting facebook, watching youtube, and shopping online. So I replied to his email asking for more details and he started explaining to me about google and how ranking in google can help my business. I thought he was a trustworthy guy so I agreed to his proposal and he asked me to give him a deposit of US$500 first, then a monthly subscription of $300 for 'maintance ranking' or whatever that means. I would remit him the money through wire transfer. The guy would periodically send us this excel file showing what he has done so far. Like he has submited our site to google and other search engines, directories, and google places, and so on. Few months' passed and I started noticing our hotel's business were picking up. My wife and I were glad and relieved. Then the guy emailed me asking me if I'm interested in some 'express seo service'. He claims he can track and optimize our website and ensure we only get right customers and so on and so on. For that he said he will need US$1,000 and an increase of monthly subscription fee from 300 to 500. And because my wife and I were seeing an increase of business we decided to go with it. He also requested us for access to our godaddy account and website and so on so he could implement some 'google code' to track our visitors to our website. We agreed. Another few months' passed and our hotel was doing even greater than ever. Occupancy rate was always at 80-85% that we even increased our nightly rates and we were raking in more businesses than ever. We even hired staffs, chambermaids, and so on to our hotel. My wife and I were so excited that we even had plans to expand our hotel. And just when we thought we were at Heaven we were thrown to Hell. My credit card started showing strange charges from godaddy and I called godaddy and they said I registered several domain names and even paid for an expired website (whatever that means). Strangely I didn't receive any emails and I couldn't log back in to my godaddy. I later recall giving the Indian guy my godaddy credentials and I asked him. Initially he denied and denied until I called godaddy and they told me my account was being logged in from India. With this proof, the Indian specialst admitted it was him and he apologized. He said he logged in to the wrong account and registered new websites with the wrong godaddy account. Thinking he was a trustworthy guy I believed him and I fear him also as my business was doing well and we were relying on him. In exchange, he said he will do some 'special seo' as compensation. I decided to forget about the incident and reset my godaddy password too. So now he only has access to my website. Then Hell part 2 came. The Indian guy started asking me money as a 'bonus' for every single holiday event. Whether is it the new year, or his country's cultural holidays he would ask me for money as a 'bonus gift' or 'holiday present'. I try to be polite so I would try to white-lie to him that my business is dying and not doing well. And to my surprise he blackmailed me saying "Sir, according to google analytics, your conversion rate is many more higher than when we first meet. You try lying to me? You want making me angry Sir? I can disappear your site any time." Fearing for him I would just give it to him. It isn't much but it is just $100-200 each time. It became even worst since the start of the year. He told me that the monthly seo fee is now $1000 a month from this year onwards. I confronted with him and said this is way too high and I said I may want to stop using his seo service. He would then blackmail me again saying he can make my site disappear from search engines and my business would go bankrupt. And to show he was serious about it he posted several negative reviews and send me the link to the bad reviews to look at it. My wife and I quarreled a lot because of this guy and she would always cry about this saying she has never been so 'small and vulnerable' in life. I felt very frustrated too that I started falling sick often like acid reflux and getting the flu very often. Even though our hotel's occupancy is now as high as 95% I wasn't really happy as I am now facing blackmails from 'seo specialist'. Then earlier this month..... I think it was some holiday in India.... i think it is called colour day or something and he again requested a 'bonus'. This time it was crazy..... he asked for $1,000 and I flatly said no. Again, he blackmailed me and said it would be a pity if my business is flooded with negative reviews and my site disappears entirely from search engines. He then said I shouldn't be stingy about giving him $1,000 as compared to my business going bankrupt over it. And again he would show me google analytics screenshots about my conversion rate and how well my business is doing and I could easily earn it back. I try to talk some sense with him then he said he needed the $1,000 because his mom is in hospital or something. Then he went on with his blackmail again. I reluctantly paid and I really teared over the incident. Imagine a 52 year old man being blackmailed..... I feel really helpless that I started suffering insomnia. Just when I thought it is over I realized my hotel's occupancy fell this month. It was so bad that occupancy rate was as low as 20%. As much as I hate I contact the seo specialist about it and he said there was some google update??? I don't know what that means and I asked for more clarification about it and he just sent me several links. Turns out there was some big google update and he said my website was punished and has disappeared from google. I was angry and confused and I asked him to get it fixed asap. He said there's nothing he could do. He suggest me to start over with a new website and then he said he can help me create a new website design for $5K and a seo package of $1K deposit and a monthly fee of $800. I told him to go to hell and I ignored his emails. Just a few days ago I realized my whole website has been vandalized. It redirects to a gay porn site. Now all my Yelp and google places are flooded with negative reviews claiming that I overcharge occupants, scamming others, run down rooms and so on. And just like that my whole business has been wiped out. What should I do?